Customer Reviews for LG 230-Volt 18,000 BTU Window Smart Air Conditioner with Remote, WiFi Enabled, White (LW1821ERSM)

Thank you so much for reaching out Mike! We truly appreciate your support and are excited to assist you. We're here to make sure the store credit process is as easy and seamless as possible. If you need any help with the paperwork or have any questions, please don’t hesitate to let us know on social media through a private message @LGUSSupport or @LGUSA on Instagram with your contact details. We're always happy to support you and ensure you're taken care of. ^Anthony

Hi, Jerry. Thanks for sharing your thoughts on the LG Air Conditioner (LW1821ERSM) model. We’re glad to hear that the unit meets your needs. However, excessive vibration and noise from the plastic cover can be quite distracting. We strive to provide top-notch products that exceed our customers' needs and expectations. To address this, try tightening any loose screws or fittings around the cover. Sometimes, securing the cover more firmly can reduce vibrations and noise. Please send us a private message on social media @LGUSSupport if you continue to experience issues or need further assistance. We’re here to help and ensure you get the best performance from your LG unit. ^Juvy

Hey there. Thank you for your time in leaving a review regarding your 24,500 BTU Smart Wi-Fi Enabled Window Air Conditioner. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony

Hi, there! We appreciate your feedback on the cooling effectiveness of your LG 24,500 BTU Smart Wi-Fi Enabled Window Air Conditioner (LW2521ERSM). We're pleased to know it's fulfilling its intended purpose. However, we're sorry to hear that the noise level is not meeting your expectations. While some noise is normal during cooling, if you're experiencing louder sounds or disruptions, it might be due to obstructions affecting airflow. Check out this link for maintenance tips to prevent such noises: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. For further assistance, send us a private message on Facebook or Twitter via @LGUSSupport, and we'll be happy to accommodate you. `Alice 

Hey there. We appreciate you bringing this to our attention. We want to ensure that you are getting a quality experience with using your 18,000 BTU Smart Wi-Fi Enabled Window Air Conditioner. Furthermore, wee would be pleased to investigate this further, but we must switch to a platform that allows back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do for you. Thank you. ^Anthony

Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have assist you with your LG Air Conditioner. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.