Customer Reviews for JBL TUNE Flex Wireless Active Noise Canceling Earbuds, Bluetooth, Black (JBLTFLEXBLKAM)
JBL TUNE Flex Wireless Active Noise Canceling Earbuds, Bluetooth, Black (JBLTFLEXBLKAM) is In-store only
Item # : 24569998
Model # : JBLTFLEXBLKAM
- Pair of high-comfort earbuds for all-day use
- Completely wireless, so you'll enjoy freedom of movement
Price is $63.99
30-min pickup
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193 reviews
Most helpful positive review
Posted Dec 12, 2025
Adaptable
These have the volume capabilities needed when using sound canceling and ambient aware features. My last earbuds (not JBL) were too quiet and I couldn't really use them in public, these are very adaptable for any space. I also put one of these through the wash on accident and after recharging it has worked perfectly ever since, it even matches volume/quality to the non-...
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VS
Most helpful critical review
Posted Dec 7, 2025
Not charging
Had for just over a year and the left ear bud will not charge,
Adapt
Reviewed at:
jbl.com
Posted Dec 12, 2025
Adaptable
These have the volume capabilities needed when using sound canceling and ambient aware features. My last earbuds (not JBL) were too quiet and I couldn't really use them in public, these are very adaptable for any space. I also put one of these through the wash on accident and after recharging it has worked perfectly ever since, it even matches volume/quality to the non-...
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Amy89
Reviewed at:
jbl.com
Posted Dec 7, 2025
Not charging
Had for just over a year and the left ear bud will not charge,
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Response from Staples :
Call us now at: +44 161 222 3325
Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00
For a solution.
December 7, 2025
Randallthegreat
Reviewed at:
jbl.com
Posted Dec 4, 2025
Zero stars - turned off to JBL as a brand entirely
They aren’t designed for human ears first of all. The smallest earbud attachment is way too large. The material they made the earbud out of feels cheap and slick. The touch controls are ill placed and I always press something I don’t mean to when constantly adjusting the earbud because it doesn’t fit.
Most annoyingly the earbuds activate Siri every time I touch them. ...
Most annoyingly the earbuds activate Siri every time I touch them. ...
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Response from Staples :
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
December 6, 2025
Al567
Reviewed at:
jbl.com
Posted Nov 27, 2025
Horrible
Not loud at all, if there is background noise you can’t hear music from the, and the noise canceling doesn’t work at all. And they barely stay in your ear, they fall out very often
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Response from Staples :
Thanks for reaching out. To achieve the best seal, sound, and secure fit with your JBL Tune Flex TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
November 29, 2025
KOFI
Reviewed at:
jbl.com
Posted Nov 14, 2025
DONT BUY THESE
I have had these flex tune JBL headphones for a little over a year. They worked wonderfully until the first update. And then every update since then has only proven, well nothing positive. They don’t charge evenly, I have cleaned the case the Connections everything the way that they have specified to do so. They sometimes make very loud high-pitched noises which no one ...
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Response from Staples :
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
November 14, 2025
Reviewed at:
jbl.com
Posted Nov 9, 2025
JBL TUNE FLEX
Great for talking or conference calls. Not good for music lovers
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Fatboy 84
Reviewed at:
jbl.com
Posted Oct 31, 2025
There ok
Both for work there ok they don't like to stay in my ears tho
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CmonJeffrey09
Reviewed at:
jbl.com
Posted Oct 31, 2025
Great product but with flaws
Great product. My only concern is the left ear piece. The right ear piece is clear and has great sound quality. Unfortunately the left ear piece is full of static. I would rate this a 5/5 but the left ear piece shot it down 2 stars.
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Mike015
Reviewed at:
jbl.com
Posted Oct 30, 2025
Instructions Reuired
No instructions ame with the buds. Need instructions on how to use them???
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Response from Staples :
Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.
November 7, 2025
Labbchris
Reviewed at:
jbl.com
Posted Oct 21, 2025
Disconnect and charge issues
Sound is great, but they don't always disconnect when put in case. When they were new they didn't like to charger either. Also I use only one earbud at work and the functions when using only one side are limited, would be nice if in single mode the left and/or right had the same functionality.
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Response from Staples :
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
October 22, 2025
Little accident
Reviewed at:
jbl.com
Posted Oct 19, 2025
Washer incident
I accidentally put these headphones though the washer and dryer… I thought they were done for… I took them ear buds out of the case and let them sit for over 12 hours so they dry out and they are working normally now!
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true t.
Verified Buyer
Posted Oct 17, 2025
Kids ear size
It’s good but the size of the ear piece it’s not fit well in adults ear. The price was okay for sales price.
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gradstudent
Reviewed at:
jbl.com
Posted Oct 16, 2025
Too many drawbacks
I like the look of these headphones, and the battery life is great. However, I have small ears and these earbuds are too big for me, so the fit is very loose and they are prone to falling out. Also something is really wacky with the sound levels. I've had them for less than 3 months and the right ear bud is significantly quieter than the left. There is nothing blocking ...
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Response from Staples :
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
October 16, 2025
Gorbo
Reviewed at:
jbl.com
Posted Oct 16, 2025
Don’t buy!
They recently started overheating and audio and battery life quality have decreased
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Response from Staples :
Thanks for bringing this to our attention. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If cleaning doesn't solve the problem, the next thing to check is the balance control by checking the balance control on your source device by going to the "Accessibility" settings, on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the troubleshooting steps do not work, we'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex TWS. Please contact our customer support.
October 16, 2025
Janellek
Reviewed at:
jbl.com
Posted Oct 16, 2025
I have these and sound great especially when listening to music. They are very clear with the sound
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Lolzer121
Reviewed at:
jbl.com
Posted Sep 17, 2025
Overall happy
Bought these instead of AirPods and so glad I did! Good sound and good charge on them.
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Reviewed at:
jbl.com
Posted Sep 15, 2025
No me gustaron, y perdí mi plata de otra compra
Hace mal contacto , suena como si tuviera interferencia , no me gustaron
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Chad1
Reviewed at:
jbl.com
Posted Sep 13, 2025
Horrible
Don't buy. I have had these for over a year. They work fine in the beginning then over time the left ear bud won't connect or charge. Then both dont connect to the phone. I have tried the reset and it works for a short period. You have to constantly clean them to get them to charge. If you want to spend a percentage of your workout trying to get these to work buy them. ...
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Response from Staples :
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. https://support.jbl.com/us/en/#contact
September 13, 2025
Gh1995
Reviewed at:
jbl.com
Posted Sep 10, 2025
Not the best, not worth the money
I’ll give these a one star as they are comfortable and have a good battery life. But the sound quality is possibly the worst I’ve experienced with these style of ‘EarPods’ when at full volume the audio will be very distorted and you won’t be able to listen to a song properly so you’ll have to turn it down and then you can’t hear anything because it’s too quiet.
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Response from Staples :
Thank you for your review. I am very sorry you have experienced this with one of our products. If you need assistance, you are welcome to contact our JBL customer support team: https://support.jbl.com/gb/en/
September 13, 2025
adamelias
Reviewed at:
jbl.com
Posted Aug 25, 2025
Horrible
I bought these earbuds a little over 2 months ago and for the first month they have been fine, now they are: 1. Staying connected to my device, while in the case. 2. When i put the earbuds in the case they make this loud beeping noise and it doesn’t stop until i put it on the charger. 3. The LED lights on the charging case are going crazy, flashing and turning off and ...
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Response from Staples :
We'd like to help you with your JBL Tune Flex. This kind of issue is frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. This can be resolved by cleaning the contact points on the earbuds and charging case. Also, please wipe down any excessive moisture on or around the charging port of the case, and leave it in an area to completely dry off. Once it is completely dry, try to charge the charging case again. If the issue still persists, our products have a 1-year manufacturer warranty upon purchase, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact and for the cleaning guide, here is the link for your reference: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
August 25, 2025