Customer Reviews for JBL TUNE Flex Wireless Active Noise Canceling Earbuds, Bluetooth, White (JBLTFLEXWHTAM)

Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.

Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact

Thanks for bringing this to our attention. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If cleaning doesn't solve the problem, the next thing to check is the balance control by checking the balance control on your source device by going to the "Accessibility" settings, on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the troubleshooting steps do not work, we'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex TWS. Please contact our customer support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. https://support.jbl.com/us/en/#contact

Thank you for your review. I am very sorry you have experienced this with one of our products. If you need assistance, you are welcome to contact our JBL customer support team: https://support.jbl.com/gb/en/

We'd like to help you with your JBL Tune Flex. This kind of issue is frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. This can be resolved by cleaning the contact points on the earbuds and charging case. Also, please wipe down any excessive moisture on or around the charging port of the case, and leave it in an area to completely dry off. Once it is completely dry, try to charge the charging case again. If the issue still persists, our products have a 1-year manufacturer warranty upon purchase, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact and for the cleaning guide, here is the link for your reference: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html

Thanks for your feedback. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, please contact us for further assistance. Cleaning instructions: https://bit.ly/3S4bOkQ

Thank you for your review. We are sorry to hear that you have experienced this. If you are in need of any support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/

We appreciate your feedback. Since you mentioned that there is no light indicator on the right earbud, it is possible that this is a charging issue, and it is frequently caused by foreign matter on the metal charging contacts, which can include sweat, grease, earwax, and more. These issues can often be resolved by cleaning the contact points on the earbuds and the charging case. Please note that your JBL Tune Flex comes with a 1-year manufacturer's warranty. For further assistance, please contact our customer support.

Thank you for your review. We are sorry to hear this If you are in need of any support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/

Thank you for your review. We're here to help. Here's some helpful information: 1. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office) and may be less effective in very high-decibel, industrial environments. 2. The unit is IPX4 rated (splash and sweat-resistant for workouts), but heavy rain can impact performance. For any issues arising after rain exposure, including sound or touch sensor problems, a factory reset is often effective. 3. For optimal bass, first use the "Check My Best Fit" feature in the JBL Headphones App to ensure correct ear tip size and positioning. If bass issues persist, consider your audio source quality, EQ settings, or the source device. For intermittent bass, try adjusting your EQ or checking app/service settings. If bass is consistently lacking, toggle your EQ (on/off or boost), test with a different device, or perform a factory reset as a last resort. 4. Factory resetting the unit: • With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process. • You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. 5. For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html Your unit is covered by a one-year standard warranty. For further assistance, please contact us.