Customer Reviews for JBL TUNE Flex Wireless Active Noise Canceling Earbuds, Bluetooth, White (JBLTFLEXWHTAM)

Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.

Thanks for your feedback. We're always looking for ways to improve. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. If that doesn't resolve the issue, the next step is a reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support for further assistance. https://support.jbl.com/us/en/#contact

Call us now at: +44 161 222 3325 Monday - Friday: 08.00-17.00 Saturday - Sunday: 09:00-15:00 For a solution.

Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.

Thanks for reaching out. To achieve the best seal, sound, and secure fit with your JBL Tune Flex TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.

Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact

Thanks for bringing this to our attention. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If cleaning doesn't solve the problem, the next thing to check is the balance control by checking the balance control on your source device by going to the "Accessibility" settings, on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the troubleshooting steps do not work, we'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex TWS. Please contact our customer support.