Customer Reviews for Bose QuietComfort Wireless Active Noise Cancelling Over-the-Ear Headphones, White Smoke (884367-0200)

Hi there, thank you for sharing your feedback. We’re sorry to hear that getting started with your QuietComfort headphones wasn’t as intuitive as it should have been. We understand how helpful clear instructions or a button diagram can be, especially when you’re eager to use key features like Quiet Mode. Your feedback is valuable and will be shared with our product team as we continue improving the out‑of‑box experience. For immediate help, you can find a quick start guide, button layout, and feature walkthroughs in here: https://bose.life/4c5qM5a If you’d like personalized assistance before your upcoming flight, our support team would be happy to walk you through the controls and settings. You can contact us directly here, https://bose.life/4rTPydl We hope you enjoy the noise cancellation and comfort once you’re in the air, and we appreciate you choosing Bose. Daisy - Customer Support

Hello, Jolly! Thank you for taking the time to share your experiences with us. The Bose QuietComfort headphones are designed to prioritize all-day comfort while delivering immersive audio, and we truly appreciate your feedback. Regarding sound leakage and fit, these can vary depending on head shape and how the headphones are positioned. We recommend adjusting the headband for a more secure fit and ensuring the earcups sit properly over the ears, as this can help reduce sound leakage and enhance overall audio performance. Your feedback is valuable to us, and we appreciate the opportunity to improve your listening experiences. Cedrick - Customer Support

Thank you for sharing your feedback. The Bose QuietComfort Headphones are designed to deliver world-class noise cancellation for a quieter listening experience, though they are not intended to completely eliminate all ambient sound without audio playback. We understand your need for complete silence and regret that this product wasn’t the right fit. If you purchased directly from us within the last 90 days, you are eligible to return the product for a full refund. Gem - Customer Support

Hi Tom! Thank you so much for letting us know what’s been happening. We’re really sorry to hear that your Bose QuietComfort Headphones have been giving you repeated “mobile device not found” messages, especially after they’d been working well for a couple of days and showing a full charge. We completely understand how frustrating and disappointing that must feel, and we truly appreciate you taking the time to share this with us. Furthermore, we also hear your concern about not having instructions included in the box. We're more than happy to help you with that. To help resolve the connectivity issue, here is a troubleshooting link that walks you through the steps that Bose recommends for connection problems. It includes guidance on restarting, resetting, and re‑pairing your headphones, along with other helpful checks: https://bose.life/4aGvGVR -Cedrick Customer Support