Customer Reviews for Charmin Ultra Soft Mega XL Toilet Paper, 2-Ply, White, 312 Sheets/Roll, 12 Rolls/Pack (08471)

We're sorry to hear you're unhappy with the new Charmin Ultra Soft. Your feedback is important, and we'll share it with our team. We hope you find a Charmin product that suits you better! If you have more concerns, feel free to reach us out at (800) 777-1410.

Thanks for sharing your experience, and we’re truly sorry to hear about the frustration and discomfort you’ve had with your Charmin toilet paper. That’s certainly not what we want for you, and we appreciate you taking the time to let us know about the lint and new tear design concerns. We’d really like to learn more and make this right for you. Please reach out to our Charmin Customer Care team at 1-800-777-1410 so we can gather a few details from the package and help further. Thank you again for your feedback — it genuinely helps us improve.

We're beary sorry to learn Charmin Ultra Soft has been leaving lint behind, Krisy. . The softer the toilet paper, the more lint there will be. Lint can also build up on paper manufacturing lines. In this case, we regularly shut them down to remove excess lint in an attempt to reduce the chances of it happening. So we can help you further, please give us a call at (800) 777-1410.

Helping you enjoy the go is our goal, and we're beary sorry to hear that hasn't been the case with your recent purchase. We send all our rolls through strict quality controls to ensure our best reaches you. Let us help return you to smooth rolling again. We'd like to share a bit behind the reasoning for our new perforation style, and touch on the excessive lint that you're experiencing when first opening your pack. Our Smooth Tear was intentionally designed for how people actually dispense. While people do dispense all different ways, they typically are not pulling straight down on the sheet, but multi-directionally at an angle. The angled perforations are now aligned with the angled dispensing direction, which results in needing less force to dispense the sheet, vs dispensing the straight-edged sheet. As for the lint you're experiencing, this can come from one of two causes. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. Your loyalty and happiness in Charmin Ultra Soft mean so much to us, and we'd really like to help further, and get you back to enjoying the go with Charmin. Please call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST.

We're sorry to hear this, as we have strict quality checks in place to ensure that our TP reaches you in the best possible condition. So that we can look into this further, please give us a call at (800) 777-1410.

All our rolls go through multiple quality checks before they leave our hands because we want to make sure you enjoy your go with our TP, and we're sorry to hear that wasn't the case with your recent purchase of Charmin Ultra Soft. We intentionally designed our new style of perforation for how people actually dispense. Although people do dispense all different ways, they typically are not pulling straight down on the sheet, but multi-directionally at an angle. The angled perforations are now aligned with the angled dispensing direction, which results in needing less force to dispense the sheet, vs dispensing the straight-edged sheet. To address your past experience as well with lint left behind we want to let you know that extra lint can come from one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd like to recommend giving Charmin Ultra Gentle a try if you're looking for that soft touch of Ultra Soft, but you also want a straight tear perforation. We also welcome you to call us at 1-800-777-1410, so we can help further to get you back to enjoying the go with Charmin. We're available to chat Monday-Friday 9am-6pm EST.

Tila, we're so sorry to hear your Charmin Ultra Soft isn't tearing at the perforations. With the many quality checks we have in place, this isn't what we'd expect. So we can help you further, please give us a call at (800) 777-1410.

We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. We hope you'll give Charmin Ultra Strong, and we'll be sure to share your thoughts with our Quality Team.

Hi Thanks for your feedback regarding our prices. We're disappointed that you're dissatisfied but I understand your concerns. I have shared your feedback to improve for the future. Please let us know if you have any other questions or concerns we'll be happy to take a look at it for you. ^MS

Thank you for sharing your feedback with us. Our team is always researching, and taking in feedback to help us design our Charmin ways that we believe everyone will love as much as our bears. We appreciate you sharing that you aren't a fan of the Smooth Tear, and will be sure to share this with our team. If you have any questions, please feel free to give us a call at (800) 777-1410.

We're beary sorry that your Charmin Ultra Strong seems thin and tears easily. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can learn more and help you further, please give us a call at (800) 777-1410.