Customer Reviews for Asus ROG Cetra Wireless Active Noise Canceling Earbuds, Bluetooth, Moonlight White (90YH03X1-B5UA00)

Dear James I, Thank you for your feedback. We certainly understand your disappointment with the quality of the product you received from your seller and the inconvenience this may have caused. Normally, we recommend to contact your seller for a resolution if you received the product with missing USB Dongle. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Aleh, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if the headset are not working properly. To resolve the issue, check if your PC meets the system requirements of the headset. If it does meet requirements, ensure Windows is up to date. Additionally, install the most current Armoury Crate utility program posted at: https://rog.asus.com/us/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-model/helpdesk_download/ . After installing the utility software, launch the application and reconfigure your headset. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Eddie G, Thank you for reaching out. We certainly understand your disappointment and the inconvenience this may have caused regarding the background noise. To resolve the issue, check if the PC or device meets the requirements of the headset. If it does, ensure the most current Bluetooth and audio driver were installed and the Bluetooth controller is working properly. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Primo, We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410028226-0002). Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support https://www.asus.com/us/support/faq/1048517/ drivers:https://rog.asus.com/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-model/helpdesk_download/

Dear YoPappa, We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, the unit not charging is a random problem. If the earbuds will not charge, please check if they are seated properly in the charger and the charger is connected to a working AC source. If these were performed to no avail, we recommend you contact your seller for a replacement, per their terms, or you can send the product in for service to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Fred B, We certainly understand your disappointment and the inconvenience this may have caused if the earbuds didn't meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the earbuds will agree that it is decent wireless gaming earbuds that deliver low-latency audio and a stable connection. In order to enhance the audio quality, you can customized your sound optimization and equalizer settings in the Armoury Crate utility software. If you need more information or further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty