Customer Reviews for Asus TUF F15 15.6" FHD 144Hz Gaming Laptop, NVIDIA GeForce RTX 3050, Intel Core i5-12500H, 16GB RAM, 512GB SSD, Windows 11 Home

Hi, Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with your ASUS TUF A15 Gaming Laptop. I've received your feedback and have forwarded your comments as a suggestion for future improvement.

Hi Sean, I truly regret hearing that one of your ASUS Gaming Laptops arrived damaged. Please reach out to the Asus support team at (888) 678-3688 for assistance with the issues you've encountered. If you have any questions or concerns please contact us at 1-800-333-3330 option 3, or via Chat at Staples.com. We'll be happy to take a look at this for you.

Dear DRCoastline, Thank you for your comment. We certainly understand your disappointment with the quality of this laptop and the inconvenience this may have caused you experienced hardware issues on three units you purchased. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. Having three laptops in a year with hardware issues is random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, We're pleased to know you're enjoying your ASUS FA507NV gaming laptop. We hope it continues to deliver excellent performance and enhances your overall experience. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510004492-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support