Customer Reviews for Brother P-touch Personal Desktop Thermal Label Maker (PT-N20)
Item # : 24615157
Model # : PTN20
Brother P-touch PT-N20 Personal Desktop Label Maker. Exclusively uses colorful Btag ~½” (12mm) Label Tapes. QWERTY keyboard with display. Includes fonts, frames, symbols + more!
- Express it in color! Made exclusively for use with Brother Btag ~½” (12mm) Label Tapes, available in 17 colorful varieties.
- Organize & personalize practically anything and everything in your world.
Price is $19.99, Regular price was $29.99, You save 33%
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72 reviews
Most helpful positive review
Posted Jan 5, 2026
Plug in unit is SO much better!
Quick and simple operation, many font and size choices. Works like a dream. We previously bought the label maker that ran on batteries. BIG mistake. No matter how often we changed those batteries it kept giving a "low battery" warning and was very unreliable. BAD for the environment and our patience! It's well worth it to spend just a few more dollars and get the plug-i...
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VS
Most helpful critical review
Posted Jan 14, 2026
No Bluetooth
Be careful buying this label printer. There is no where that the website explains that the PT-N20 does not connect to devices via Bluetooth. I received the PT-N20 as a gift but cannot use it without a a connection to a device with better editing ability . I will have to search for something else.
Iza
Verified Buyer
Reviewed at:
staples.ca
Posted Jan 14, 2026
Brocher P-Touch PT-N20
Déçu, je ne vais pas utiliser avec 6 batteries, je fais recherche pour trouver l’adapteur pour le brancher sur une prise de courant. Avez-vous cette adapteur?
Merci
Merci
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BobS
Reviewed at:
brother-usa.com
Posted Jan 14, 2026
No Bluetooth
Be careful buying this label printer. There is no where that the website explains that the PT-N20 does not connect to devices via Bluetooth. I received the PT-N20 as a gift but cannot use it without a a connection to a device with better editing ability . I will have to search for something else.
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother PTN20. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here should you need to contact us in the future.
Please contact us directly at: https://www.brother-usa.com/support/PTN20
January 15, 2026
Antilamr
Verified Buyer
Posted Jan 13, 2026
Brother Ptouch Personal Desktop Label Maker PTN20
Simple and fairly small so easy to store. Simple to use with lots of options on colors of labels to use. Reasonable price. Would buy again if I needed another one.
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Ruby July
Verified Buyer
Reviewed at:
Quill
Posted Jan 5, 2026
Plug in unit is SO much better!
Quick and simple operation, many font and size choices. Works like a dream. We previously bought the label maker that ran on batteries. BIG mistake. No matter how often we changed those batteries it kept giving a "low battery" warning and was very unreliable. BAD for the environment and our patience! It's well worth it to spend just a few more dollars and get the plug-i...
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Terry
Reviewed at:
brother-usa.com
Posted Dec 26, 2025
Bought P-Touch. Was told I need to purchase power adapter for unit. Took several minutes to even find out what adapter was needed after taking several minutes to find a place to download the user guide. What happened to Brother. They are so worried about covering their own butts that they can not make products and have great support like they use to. Sad really.
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you had issues finding the correct power adaptor for your Brother PT-N20. I sincerely apologize for any inconvenience this issue may have caused you. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PTN20
December 29, 2025
Audrey
Reviewed at:
Staples Business
Posted Dec 23, 2025
Seems to waste a lot of the label paper
The machine is nice and handy, but it goes through the label paper like crazy! The labels come out with a lot of extra on the sides, seems like a waste.
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Joe
Verified Buyer
Reviewed at:
staples.ca
Posted Dec 21, 2025
Good value
Easy to use and does good job for the price.
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jennys129_2819
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 18, 2025
Easy to Use
As a teacher, I have issues with organization. This label maker is so easy to use to make labels for all my files and folders at work! I also have young kids so I am using it to label their toy bins. It’s lightweight and portable. I like the different formatting options as well. I recommend!
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ashleyv226_9684
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Nov 23, 2025
great
Easy to use label maker!
Instructions were easy to read for the set up. Keyboard is easy to type on. Prints out in seconds. Easy to bring to work for its compact size. Batteries have lasted in it for a while too.
Instructions were easy to read for the set up. Keyboard is easy to type on. Prints out in seconds. Easy to bring to work for its compact size. Batteries have lasted in it for a while too.
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cwalles09_3328
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Oct 18, 2025
Label Maker
This personal desktop label maker is perfect for at your home or office. It is portable to be able to bring wherever you need it! The durability makes it last. The battery life allows use for extended periods if time.
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kimberleyc46_1311
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Oct 18, 2025
Love it
This is a sturdy little device. I played with it at home to get the feel for it before taking it to the classroom. I’ll be able to use this for so many things. Super easy to use. Love that I don’t have to charge it or change batteries often.
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Angie
Verified Buyer
Reviewed at:
Quill
Posted Oct 16, 2025
Love this brother label machine
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Angie
Verified Buyer
Reviewed at:
Quill
Posted Oct 16, 2025
Love this brother label machine
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nicolewobler_4539
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Oct 14, 2025
Great upgrade
I have had the same label maker since high school (which was 20 years ago) so it was time to grab a new one. This one is great quality and has some really cool border options and new fonts. It is the same size label and about the same size as my last one. It does take more batteries than my previous one.
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Amy K.
Verified Buyer
Reviewed at:
Staples Business
Posted Oct 5, 2025
Great for the price
Great for the price! Really easy to use.
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Jane N
Verified Buyer
Posted Aug 12, 2025
great labelmaker and price is great also
works easily and well had it ready to go in minutes
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SUSAN B.
Verified Buyer
Posted Aug 6, 2025
I love it. It is easy to use. Now the craft room is organized and each drawer is labeled with the contents. Ordering the Brother label maker was easy and it arrived sooner than I expected. I will be reordering the Brother cartridges through Staples real soon. Again thank you.
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Toobusy
Reviewed at:
brother-usa.com
Posted Jul 29, 2025
Like it...
I loved my old Brother P Touch and when it finally took it's last breathe, I decided to buy another Brother Label Maker. Love that this one has a clean easy to see keyboard. However, it does not include instructions on how to use it. I was able to download the manual from the internet. I love all the options it provides as well. My only complaint/suggestion is tha...
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Mandi
Verified Buyer
Reviewed at:
Quill
Posted Jun 22, 2025
This label maker is great for what I need it for. It is pretty simple but I don't need anything fancy for my office. The only thing is there were no instructions so I had to play with it for quite a while to figure out how to set the fonts and size.
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Len Babin
Verified Buyer
Reviewed at:
staples.ca
Posted May 15, 2025
Great little machine for the price
Needed to upgrade an older machine. This one was perfect.
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