Customer Reviews for Ninja Prestige Smart XL Air Fryer & Countertop Oven, Silver (DT551)

Hi there, Thanks for sharing your experience with your Ninja oven. We’re sorry to hear that you’ve had repeated issues and understand how frustrating that can be, especially when you enjoyed the cooking performance. We also hear your feedback about cleaning challenges and concerns with smoke from residue on the heating elements. Your comments are incredibly valuable as we continue to innovate and improve our products. Our team has reached out to you directly via email to assist further and explore the best solution for you. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your air fryer oven stopped working within six months. We understand how frustrating that is, especially when it had been performing well before. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear about the issues you’re experiencing with your Ninja air fryer needing multiple cycles at 410°F for zucchini chip. Seeing such a large difference between the bake temperature and your oven thermometer must be incredibly frustrating. While we’re glad to hear it cooks fairly evenly and that the toast function works well, we understand these temperature concerns can really impact your experience, and we appreciate you sharing such detailed feedback. We’ll be sure to pass this along to the relevant internal teams. In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the temperature and cooking issues you’re seeing: https://support.sharkninja.com/article/DT550-Series-Ninja-Prestige-Smart-XL-Air-Fryer-Countertop-Oven-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help make things right. Kind regards, Ninja Kitchen.

Hi Jimmy, Thank you for taking the time to share these details. It’s clear how frustrating it must be to experience wire fatigue and a broken control panel so soon after the warranty period. Your feedback is incredibly valuable. It highlights an area where durability and repair options need improvement. We truly appreciate you bringing this to our attention, and we’ll make sure it’s considered as we work on future designs. Kind Regards, Ninja Kitchen US.

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your heating elements stopped working, and we're eager to look into this for you. We will absolutely share your feedback with the relevant teams for consideration on future products. We kindly invite you to contact us at 1-800-365-0135, for further assistance. Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We're terribly sorry to hear about the issues you're experiencing with your Ninja Oven — that definitely doesn’t sound like the experience we want you to have. Rusting inside the unit and non-functioning lights are concerning, and we completely understand your disappointment. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience. We’re glad to hear the unit performed well initially, but we’re truly disappointed it stopped working after just a few months. That’s definitely not the reliability we aim to deliver. The issue you described where the interior light turns on but the controls don’t respond, sounds like something our team would like to look into further. Please reach out to our Customer Care team at 1-800-365-0135 so we can help troubleshoot and explore options to get you back up and running. We appreciate your honest feedback, it helps us improve and better serve you. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Air Fryer Ovens. We understand how frustrating it must be to face repeated problems, especially when you rely on your appliance daily. We’re committed to delivering high-quality, durable products, and it’s disappointing to hear that your experience hasn’t reflected that. Your feedback is incredibly important to us, and we’ve shared your concerns with our product development team for further review. We’d love the opportunity to make this right and learn more about what happened. Please reach out to our Customer Support team at 1-800-365-0135 so we can assist you directly. Thank you again for your feedback, we’re here to help and hope to restore your confidence in Ninja. Warm regards, Ninja Kitchen US