Customer Reviews for Charmin Ultra Soft Mega Toilet Paper, 2-Ply, White, 208 Sheets/Roll, 24 Rolls/Case (88000)

Hi there, thank you for reaching out and for taking the time to share such detailed feedback with us. We’re sorry to hear about the tearing and scoring issues you’ve experienced — that’s certainly frustrating, especially when you otherwise like the paper itself. We understand how inconsistent performance can lead to waste, and that’s not the experience we want with Charmin. Your comments are important to us, and we’d really appreciate the opportunity to learn more and share this directly with our Product Quality team. Please give us a call at 1-800-777-1410, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re seeing and see how we can help. Thank you again for taking the time to let us know — we truly value your feedback.

Hi there, thanks for sharing such a thoughtful and honest review. We’re glad to hear that many in your household find the Ultra Soft toilet paper to be soft, durable, and effective. That said, we understand the concern about the lint or “cotton trails” some family members have noticed — feedback like this is really helpful for us to better understand different experiences. We’re sorry for any frustration this may have caused, and we’d appreciate the chance to learn more and help. Please feel free to reach out to Charmin Consumer Care at 1-800-777-1410, where our team will be happy to assist and address your concerns.

Hi, thanks for taking the time to share this feedback with us. We’re sorry to hear that the smooth tear feature didn’t work as expected — we understand how frustrating it is when tearing isn’t clean or easy. Your comments are helpful and will be shared with our product team so they can continue reviewing this experience. If you’d like to discuss this further or need assistance, please feel free to contact Charmin Consumer Care at 1-800-777-1410.