Customer Reviews for JBL Tune Flex 2 Wireless Noise Canceling Earbuds, Bluetooth, Black (JBLTFLEX2BLKAM)
JBL Tune Flex 2 Wireless Noise Canceling Earbuds, Bluetooth, Black (JBLTFLEX2BLKAM) is In-store only
Item # : 24634523
Model # : JBLTFLEX2BLKAM
- Immersive JBL Pure Bass & Spatial Sound: 12mm dynamic drivers deliver deep bass and immersive JBL Spatial Sound for a rich audio experience whether you're listening to music, watching movies, or gaming.
- Adaptive Noise Cancelling with Smart Ambient: Block out distractions or let in ambient sounds with customizable noise control, including TalkThru and Ambient Aware modes.
Price is $109.95
30-min pickup
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67 reviews
Most helpful positive review
Posted Dec 16, 2025
Amazing color and sound quality is crazy good!
My wife bought me these for Christmas, I can't use them yet. However, JBL's brand is fantastic with the quality of their speakers and earbuds! So I already know these will be amazing and can't wait to start using them!
VS
Most helpful critical review
Posted Dec 13, 2025
Volume low
Just bought these so totally clean and settings are all proper and still the max volume is so low!
Aidan123
Reviewed at:
jbl.com
Posted Dec 17, 2025
Great Improvements
I bought this a month ago and I think there are major improvements to the old JBL Tune Flex design. The charging issue seems to be solved, and the audio is playing at the same level in both buds. The other day, the action buttons on the headphones were registering a tap, but I was not tapping them. Interestingly enough, whenever I was in the sun, the headphones were reg...
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Mikedude2201
Reviewed at:
jbl.com
Posted Dec 16, 2025
Amazing color and sound quality is crazy good!
My wife bought me these for Christmas, I can't use them yet. However, JBL's brand is fantastic with the quality of their speakers and earbuds! So I already know these will be amazing and can't wait to start using them!
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MAfzaal
Reviewed at:
jbl.com
Posted Dec 13, 2025
Have some issue
Overall the product is good,but there's a manufacturing fault of noice cancelling.
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Response from Staples :
Thank you for your review. I am very sorry that you have bad experienced with your headphone.
Please do a factory reset through JBL Headphone application and check also for the latest update through JBL Headphone application.
If you need assistance, you are welcome to contact our JBL customer support team: https://support.jbl.com/gb/en/
December 14, 2025
Eliza9
Reviewed at:
jbl.com
Posted Dec 13, 2025
Volume low
Just bought these so totally clean and settings are all proper and still the max volume is so low!
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Response from Staples :
Thank you for your feedback. For your JBL Tune Flex 2 give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. We also recommend trying other provided eartip sizes. If the volume still seems to be low, we recommend checking the balance control on your source device in the Accessibility settings. And on the music app that you use, commonly found in the playback or EQ settings. Also, please check the balance control on the JBL Headphones App. If you need more help, please contact us.
December 13, 2025
Annoyedreviewer
Reviewed at:
jbl.com
Posted Dec 9, 2025
Awful
These headphones CONSTANTLY fall out of your ears and always at the worst time. When you touch the headphone to push it back in your ears, the touch capabilities are triggered. You can turn these settings off, but every single time your headphones die or randomly disconnect, you have to re download the app, go through the pairing process, and then turn those settings of...
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Response from Staples :
We appreciate the feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team. Let us know if you have other questions in the future.
December 9, 2025
Shockwave
Reviewed at:
jbl.com
Posted Dec 8, 2025
Great bass sound quality
Best earbuds I've had definitely worth getting good sound quality.
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Tako Tako
Reviewed at:
jbl.com
Posted Dec 6, 2025
Unfortunately the charging case doesnt work
I just bought 2 flex 2 and one of them has some problems with the charging case. JBL assistant promised me they would replace with a new one
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Response from Staples :
Thanks for your feedback. Your concern regarding your JBL Tune Flex 2 is now being handled by our customer support. Please check your inbox for an email from HCG Customer Support.
December 6, 2025
Guuse
Reviewed at:
jbl.com
Posted Nov 23, 2025
Disappointed
After using the original tune flex, I decided to upgrade. However the audio is extremely quiet compared, and the noise cancellation seems worse somehow? Save yourself some money and avoid these
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Response from Staples :
Thank you for your review. I am very sorry that you have bad experienced with your headphone.
If you're not satisfied with your Tune Flex 2, you have 30 days open warranty to return them and get your refund.
If you need assistance, you are welcome to contact our JBL customer support team: https://support.jbl.com/gb/en/
November 24, 2025
Clo76
Reviewed at:
jbl.com
Posted Nov 13, 2025
Are not noise cancelling
They don’t cancel noise. At all. I have changed the ear bits and even at volume on the highest level I can still hear everything
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Response from Staples :
Thank you for your review. I am very sorry you have experienced this with one of our products. If you need assistance, you are welcome to contact our JBL customer support team: https://support.jbl.com/gb/en/
November 15, 2025
Tired Mom
Reviewed at:
jbl.com
Posted Oct 30, 2025
Not Great
I bought these to replace my black Tune Flex original ear buds I lost. I bought the Tune Flex 2 because of the additional color options and they were on sale. So far, I am unimpressed by the sound quality. The "noise canceling" and "ambient aware" features are not as good as the Tune Flex 1.
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Symu19
Reviewed at:
jbl.com
Posted Oct 27, 2025
Excellent value and quality
Very impressed with these ear buds. I don't like the standard round seal bud style.
1. I want to hear things around me, and often wear them at work where I regularly need to have conversations with people, so I don't want a total seal to block everything out around me
2. They ALWAYS fall out of my ears. No matter what size I use its a constant issue for me, I just have...
1. I want to hear things around me, and often wear them at work where I regularly need to have conversations with people, so I don't want a total seal to block everything out around me
2. They ALWAYS fall out of my ears. No matter what size I use its a constant issue for me, I just have...
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m14nnh
Reviewed at:
jbl.com
Posted Oct 7, 2025
JBL Flex 2
I bought this item about a month ago and so far it delivers exactly what I wanted.
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Zanman
Reviewed at:
jbl.com
Posted Oct 4, 2025
Pieces of junk
I got these as a gift a month ago and not even 2 days into having them, the left one doesn’t even turn on half the time. The battery life on them is pitiful and the contact points are very picky. The noise canceling is almost louder than the base ambient aware mode. I had the tune flex 1’s and they served me for a year and a half. I don’t think I will ever get anything ...
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Response from Staples :
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune Flex 2. Please contact us.
October 5, 2025
BuddyBud
Reviewed at:
jbl.com
Posted Oct 2, 2025
Why this shape!? OUCH
I've been a big fan of JBL earbuds for a long time. The bass is pretty good but NOTHING can fix the weird and painful shape of these buds. With all tips, I find the inside of my ear getting cut or bruised from the shape and width. People with small ear canals, please beware! I recommend the old earbud style.
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Response from Staples :
Thank you for sharing your experience with the JBL Tune Flex. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.
October 3, 2025
cam1929
Reviewed at:
jbl.com
Posted Sep 26, 2025
Not worth it
These do not fit my ears properly and fall out all the time. They sound alright when they actually decide to charge, but one often doesn't charge fully. When you do try to charge them they often stay connected even though they are enclosed in the case
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David214
Reviewed at:
jbl.com
Posted Sep 17, 2025
Not worth the price point.
Only choosing 1 star because anything between 1 and 5 doesn’t really get noticed. I’ve had 3 different jbl earbuds so don’t paint me as a hater, but these particular ones fell short.
The noise cancellation does not work nearly as well on other earbuds. I work around equipment that can be loud and with previous buds I could noise cancel and still listen to my music. Th...
The noise cancellation does not work nearly as well on other earbuds. I work around equipment that can be loud and with previous buds I could noise cancel and still listen to my music. Th...
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Response from Staples :
Thanks for bringing this to our attention. We appreciate all the information you provided. If the issue persists after changing the ear tips, we recommend trying our new JBL Fit Checker tools available on our website to see if they help. For the sound issue, try connecting the unit to a different phone or reset the earbuds by tapping either side three times, with the third tap held for 5 seconds. Then place them back in the case and close the lid. If you need further assistance, please contact our Customer Support Team here: https://support.jbl.com/us/en/#contact
September 18, 2025
Nitro07
Reviewed at:
jbl.com
Posted Aug 26, 2025
Booming
This is a nuclear product....very remarkable and top notch...
It is worthy of of its name JBL bass booster features.
It is worthy of of its name JBL bass booster features.
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Cyboug
Reviewed at:
jbl.com
Posted Aug 21, 2025
Will recommend
Very good. Plays well and sound. Duration is super long. 10/10 compared to apple earbuds.
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Elqr
Reviewed at:
jbl.com
Posted Aug 13, 2025
Eh
I first started using JBL headphones a few years back,with the endurance race model,so after using them for a long time I thought I would buy another pair,JBL Tune flex 2.However they are very temperamental and work when they want to do so.When they do work,amazing headphones.However I think they have finally had enough and they just do not work anymore,it is impossible...
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Tech handicapped
Reviewed at:
jbl.com
Posted Jul 24, 2025
Easy to setup/operate
Bought it as a gift for a “technologically handicapped” person. I was needlessly concerned that it would be aggravating to setup and operate. She loves them.
Plenty of great features. Overall… excellent.
Plenty of great features. Overall… excellent.
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