Customer Reviews for JBL Vibe Beam 2 Wireless Active Noise Canceling Earbuds, Bluetooth, Black (JBLVBEAM2BLKAM)

We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact

Thanks for your feedback. If the left earbud has no light, please try cleaning the contact pins with a cotton swab and alcohol to ensure proper charging. If the left earbud is blinking blue, please reset them by tapping either earbud three times, holding the third tap for 5 seconds until the earbuds turn off. For further assistance, please contact us directly at: https://support.jbl.com/us/en/#contact

Thank you for sharing your experience with the JBL Vibe Beam 2. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.

Thanks for your feedback. Our products use the default JBL EQ settings. If you prefer more bass, you need to adjust the EQ in the JBL Headphones app. For the noise-cancelling feature, we recommend trying our JBL Fit Checker tool with the "Check My Best Fit" option to see if it helps.

Thanks for your feedback. To enjoy the best audio experience, we recommend trying our JBL Fit Checker tools with the 'Check My Best Fit' option. It can help you find the perfect fit for optimal sound quality and noise cancellation.

We appreciate your feedback on our JBL Vibe Beam 2. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact us.

Thanks for bringing this to our attention. We tested our JBL Vibe Beam 2 and found that the last function you select is saved in your preferences. When you use it again, the device will remember the last setting you selected (Noise Cancelling, Ambient Aware, or Off). Please avoid touching the tap buttons while wearing the earbuds to prevent unintended setting changes. If you need more details, please contact our Customer Support directly at: https://support.jbl.com/us/en/#contact

We appreciate your feedback on our JBL Vibe Beam 2 TWS. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Also, please check if the balance control of your source device's sound settings is set to default (centered). We also recommend cleaning the earbuds with a cotton swab of alcohol. This will help remove dust or dirt that is blocking the ear tip causing low volume output. If you need more help, please contact us.