Customer Reviews for LG 230-Volt 23,000 BTU Window Air Conditioner with Remote, Wi-Fi Enabled, White (LW2423HRSM)
Item # : 24641824
Model # : LW2423HRSM
This SMART window unit is particularly suitable for cooling medium to large rooms of up to 1,400 sq. ft.
- Wi-Fi enabled air conditioner for window mount installation cools rooms up to 1,400 sq. ft.
- 23,000 BTU Cooling / 12,000 BTU Heating
Price is $823.99
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Over 30
10 reviews
Most helpful positive review
Posted Sep 17, 2024
Great features
Love the LG Thin App. I love how I can set the temperature.
VS
Most helpful critical review
Posted Jun 29, 2024
LG Air Conditioner
Extremely disappointed with this Air conditioner. Seems like the compressor failed after only four days of use. I will never buy LG products again.
Katherine Flinn
Reviewed at:
lg.com
Posted Jun 23, 2025
The heating and cooling functions work great but there is an issue of mold forming.
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Response from Staples :
Hey there, Katherine! We would love to give you tips on managing and cleaning mold with your LG AC. You can check out these tips here: https://www.lg.com/us/support/help-library/lg-air-conditioner-regular-ac-maintenance--1343073009426. If you have any additional questions or concerns you'd like to discuss, we would love to chat more on social media. Tag us or send us a private message @LGUSSupport. We would love to help further! ~ Ryan
Ryan, June 25, 2025
Calico01
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jan 8, 2025
Bad blower
Installed unit in June of 2024, AC work great, starting using the heater and the blower stop working.
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Response from Staples :
Hey there! The comfort of your home is important to us, and we’re here to assist with your heating concerns. A blower issue can sometimes stem from the thermostat settings, a clogged air filter, or a component that may need attention. Send us a private message on social media @LGUSSupport so that we can connect and discuss what options are available to get your house nice warmed up. We’re committed to helping you get your unit running smoothly again! ^Diego
January 22, 2025
536 LGThin AC
Reviewed at:
lg.com
Posted Sep 17, 2024
Great features
Love the LG Thin App. I love how I can set the temperature.
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Mom86
Reviewed at:
lg.com
Posted Aug 14, 2024
Great unit!
We bought this during the heat of the summer and it has done great keeping up! Has worked great! Very impressed, and was simple to set up. Haven't tried the heater yet, but we will soon as winter hits! I'm sure it will do great just like the A/C!
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Clickshot
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Aug 7, 2024
Easy to use
Bought 3 weeks ago. Seems to be working well. It’s a little noisy and takes about an hour to cool the space. Time will tell how reliable it will be over time.
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Okguy
Reviewed at:
lg.com
Posted Jul 23, 2024
Works great
Have had this unit for 2 weeks and am very pleased. It was easy to install and has worked flawlessly through some very hot temperatures.
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TC for LG
Reviewed at:
lg.com
Posted Jul 16, 2024
We bought this a/c 2 weeks ago right when it was the hottest in Ga. It works great & keeps the lake place cool!!!
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LG 24000 btu
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jun 29, 2024
LG Air Conditioner
Extremely disappointed with this Air conditioner. Seems like the compressor failed after only four days of use. I will never buy LG products again.
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Response from Staples :
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG Air Conditioner, model LW2423HRSM, failed on you after only four days of use. I can imagine how frustrating and disappointing it must be to experience such a failure.
Firstly, I want to acknowledge your frustration and disappointment. We understand that having a faulty product is not acceptable, especially when it's a new appliance. It's unacceptable that the compressor failed so quickly, and for that, I apologize.
I can assure you that we take product quality and reliability very seriously. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
June 30, 2024
Dan1961
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jun 24, 2024
Cools great
cools great and would have been 5 stars except it is I little louder than I expected.
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Bob4244
Reviewed at:
lg.com
Posted Jun 10, 2024
Love this AC
I bought this a couple of months ago. This AC unit cools my entire house! I didn't think it would be able to cool the bedrooms since it is installed in the living room, but it does!
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