Customer Reviews for ASUS TUF A15 15.6" Gaming Laptop, AMD Ryzen 7 7435HS, 8GB RAM, 512GB SSD, Windows 11 Home (FA506NCR-WH71)

Dear Valued Customer, Thank you for sharing your experience with the ASUS FA506NCR gaming laptop. We sincerely apologize for the inconvenience you've encountered with repeated BitLocker prompts and the difficulty navigating our support channels. We understand how frustrating this must be and appreciate you bringing it to our attention. To further investigate and assist with resolving the issue, we kindly ask that you email us at [email protected] and include the case number "N2503026230-0004" as a reference. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Valued Customer, Thank you for sharing your experience with the ASUS FA506NCR gaming laptop. We sincerely apologize for the persistent hard drive issues and the inconvenience caused by the system booting to BIOS with no SSD detected. To further investigate the issue or arrange for repairs, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2503026230-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear JGcomputer, Thank you for your feedback on the ASUS FA506NCR gaming laptop. We're glad to hear you're satisfied with its performance and features. We apologize for the limited battery life and understand your concern. To help improve battery performance, we recommend reviewing the steps the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2509016203-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/

Hi Klamath Falls oregon, It is really unfortunate to hear about the wrong processor issue you are having with your ASUS TUF gaming laptop, please accept our humble apologies for the inconvenience. This is definitely not the kind of service to expect from ASUS and it is not the norm. We recommend returning the unit for a replacement of the correct model with the specifications you were expecting. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2503026230-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support