Customer Reviews for TCL 75" Q Class 4K UHD HDR QLED Smart TV with Fire TV (75Q691F)
Item # : 24647077
Model # : TC75Q691F
- 4K UltraHD Resolution
- QLED PRO – Quantum Dot Technology
Price is $852.99
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Over 30
40 reviews
Most helpful positive review
Posted Aug 6, 2025
Xian assisted me with a sound problem today. This same problem occurred 1/30/25 and was corrected. However I hope this doesn’t happen again. Though you are able to correct it easily it’s still concerning. Xian was very helpful.
Kathy 123@
Reviewed at:
tcl.com
Posted Aug 6, 2025
Xian assisted me with a sound problem today. This same problem occurred 1/30/25 and was corrected. However I hope this doesn’t happen again. Though you are able to correct it easily it’s still concerning. Xian was very helpful.
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Response from Staples :
Hi Kathy 123@,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
August 6, 2025
Angela 123
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Jul 28, 2025
Flashing tv
Lens Very service, very good.thanks
Thanks for your help
Thanks for your help
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Response from Staples :
Hi Angela 123,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
July 29, 2025
Mikie
Reviewed at:
tcl.com
Posted Jul 23, 2025
No audio
Spoke to Andy and he really helped me out. I was getting ready to put my foot through it, but he solved the issue.
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Response from Staples :
Hi Mikie,
We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
July 23, 2025
Angie5461
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Jul 19, 2025
TCL 75 - good buy
Great product. Have some flickering issue but got resolved by calling support and Lems help me resolved the issue and he's service is exceptional. Happy so far with the purchased and the customer service.
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Response from Staples :
Hi Angie5461,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
July 21, 2025
Vee64
Reviewed at:
tcl.com
Posted Jul 18, 2025
Great resolution
I had a technical issue and I was ably assisted by Monique. My tv is now fully working and it was such a smooth process
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Response from Staples :
Hi Vee64,
We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
July 21, 2025
Outloudsmitty
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted May 14, 2025
TV looks great
HAD A good experience with Pam she helped me when I was having alot of issue getting the TV to work she was very patient and nice
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Response from Staples :
Hi Outloudsmitty,
We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
May 14, 2025
STEV
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted May 14, 2025
Great customer service.
Had an issue with my antenna scanning. Talked to Rhonda with customer service and she was able to get them back on line. She was a great help.
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Response from Staples :
Hi STEV,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
May 14, 2025
chance
Reviewed at:
tcl.com
Posted May 8, 2025
Very plesant to work with.
Spent some time with a great person ( XIAN) she was very good and took time to finish setting up my
tv, She in a very remarkable person and easy to work with, also knew how fix and setup my tv.
tv, She in a very remarkable person and easy to work with, also knew how fix and setup my tv.
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Response from Staples :
Hi chance,
We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy!
Thank you,
TCL Customer Support
May 8, 2025
Zafer
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted May 6, 2025
Great service
Andy, was really helpful in sorting out the issues we were having with sound system.
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Response from Staples :
Hi Zafer,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
May 6, 2025
Chicky
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted May 4, 2025
Great picture. Beautiful quality.
I just purchased this TV and had trouble setting it up. Cassy was a tremendous help. Thank you so much she was able to answer all my questions.
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Response from Staples :
Hi Chicky,
We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV!
Thank you,
TCL Customer Support
May 5, 2025
Pat 200
Reviewed at:
tcl.com
Posted May 4, 2025
Excellent support
Excellent communication with xian very patient and detailed so I was able to understand how to work my tv. Very pleasant and I appreciate the help
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Response from Staples :
Hi Pat 200,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
May 5, 2025
Folarin ric
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Apr 28, 2025
The customer Lucas was helping and patient with three time of trouble with my set up
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Response from Staples :
Hi Folarin ric,
We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
April 28, 2025
Nancy 123
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Apr 14, 2025
Sound or audio
Andy helped me today and he was able to get the sound corrected on the dvd …it’s working again I will have to call the cable provider for the HDMI Andy was very helpful and patient with me and I was most pleased!
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Response from Staples :
Hi Nancy 123,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
April 15, 2025
James lynden
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Mar 27, 2025
Andy good worker ,work hard to satisfy customer.you go andy
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Response from Staples :
Hi James,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
April 1, 2025
san diego
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Mar 26, 2025
no sound
Lems, you're help was helpful. After resetting as instructed we again have sound. As for my confidence in a three month old unit?
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Response from Staples :
Hi san diego,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
TCL Customer Support
March 26, 2025
Z100
Reviewed at:
tcl.com
Posted Mar 14, 2025
Great TV
Fine TV. Quite happy with it. Would recommend to a friend. Joan provided exceptional help in setting up my soundbar.
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Response from Staples :
Hi Z100,
We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV!
Thank you,
TCL Customer Support
March 14, 2025
Mike967
Reviewed at:
tcl.com
Posted Mar 9, 2025
Excellent customer support
I had a few issues with my tv but after speaking to Lucas with customer support, everything is working great.
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Response from Staples :
Hi Mike967,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
March 10, 2025
Dave M
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Mar 3, 2025
Quick help getting started
Pam was very helpful in getting the tv started and walked me through a problem with the remote. She resolved it quickly and was very helful
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Response from Staples :
Hi Dave,
We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy!
Thank you,
TCL Customer Support
March 4, 2025
Hissam Siddiqi
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
tcl.com
Posted Feb 19, 2025
TV is excellent with Great Features.
I bought the TV from Costco on 1/31/2025 and delivered on 2/4/2025. It is an excellent TV and reception is raeal noce and love the TV and price as well from Costco. One technical help support by Ms. Angela is also very helpful and she patiently resolved the problem for set up. Before that Mr. John also helped me was great too.
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Response from Staples :
Hi Hissam,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
February 19, 2025
msfl
Reviewed at:
tcl.com
Posted Feb 18, 2025
LJ was very patient with me as we got my new tv up and running!
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Response from Staples :
Hi msfl,
We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family!
Thank you,
TCL Customer Support
February 19, 2025