Customer Reviews for Brother Work Smart MFC-J1360DW Wireless Color All-In-One Inkjet Printer, Best for Home Office, Ink Subscription Service Included
Item # : 24649426
Model # : MFCJ1360DW
Cartridge type
Ink
Max Paper Size
8.5" x 14" Legal
Output Type
Color
Functionality
All-In-One
Price is $109.99
30-min pickup
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3162 reviews
Most helpful positive review
Posted Feb 9, 2026
Brother Printer 👍 - MFC-J1010DW
Very dependable; easy to set up great wireless performance.
VS
Most helpful critical review
Posted Feb 11, 2026
I should have stayed with HP
Cannot get it to hook up. Brother support cannot find the printer. I search for MFC-J1360DW and nothing ?
No Brother here
Reviewed at:
brother-usa.com
Posted Feb 11, 2026
I should have stayed with HP
Cannot get it to hook up. Brother support cannot find the printer. I search for MFC-J1360DW and nothing ?
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Response from Staples :
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear about your experience with Brother Customer Service. If you’ll give us another chance, we’d like to make things right. I’m sorry to hear that you are having connection issues with the Brother MFCJ1360DW. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1360DW
February 12, 2026
Verified Customer
Reviewed at:
brother-usa.com
Posted Feb 9, 2026
Brother Printer 👍 - MFC-J1010DW
Very dependable; easy to set up great wireless performance.
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Joseph
Reviewed at:
brother-usa.com
Posted Feb 7, 2026
Great product
Great value multi purpose copier fax scanner unit easy to use
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CB
Verified Buyer
Posted Feb 2, 2026
This is my first using Brother All-in-one printer
First time purchase
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LTKepner
Verified Buyer
Posted Feb 2, 2026
Convenient and economical
This printer is networked with others, but is the one nearest my husband's desk, for a quick print. Not only does it fit in a handy location, but it is possible to change the ink catrtidge for just one color. He goes through masses of yellow ink, so this is less wasteful.
2up votes 2
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Dee1
Reviewed at:
brother-usa.com
Posted Jan 30, 2026
Wobbly cord
Cord doesnt stay in printer. Very loose and wobbly. I would have simply replaced the cord if you had that option. Im having to replace the whole unit.
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Response from Staples :
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having power cord issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you in order to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ1360DW
February 3, 2026
BR
Verified Buyer
Reviewed at:
staples.ca
Posted Jan 29, 2026
Much better printer than the one we had
A much better printer than our previous Canon. The printer responds quickly when a file is sent to print, and prints very fast without any glitches. Would definitely recommend to anyone.
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Dana in South Carolina
Verified Buyer
Posted Jan 24, 2026
Brother Work Smart Printer MFCJ1360DW
Compact design and performs all of the functions I require. Reasonably easy to set up, connect, and use. Ink cartridges much easier to insert than the Epsom printer I previously had. Time will tell if my rating changes one way or another.
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GP
Verified Buyer
Posted Jan 14, 2026
Brother printer
Paper is difficult to load
2up votes 2
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Sad847m
Reviewed at:
brother-usa.com
Posted Jan 14, 2026
Not a friend of Apple computer
Finally after ordering this printer on 12/31/25, it successfully spit out a print alignment test on the night of 01/13/26. It is a fine machine - doing all I need it to do. But it's almost impossible to set up without a cell phone WITH a SCANNER. Even the guide that came with it, implied that it may not play nicely with an Apple computer and another working printer woul...
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Response from Staples :
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having installation issues with the Brother MFC-J1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/189037
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185118
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1360DW
January 15, 2026
I rick
Reviewed at:
brother-usa.com
Posted Jan 14, 2026
Printer
Would not connect to Wi-Fi so basically useless since I can’t print from mobile
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Response from Staples :
Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having an issue connecting to the wireless network and printing from a mobile device with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/174309
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/178477
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/178479
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
January 15, 2026
Aileen
Verified Buyer
Reviewed at:
staples.ca
Posted Jan 11, 2026
Decent printer for the price
The printer wasn't too hard to set up and it works. Not a great printer, but ok for the price. It is light and feels cheaper.
For good colour, you need a higher end model. I had a higher end Brother printer before this, and preferred it but it finally had the print heads go because we didn't use it often enough.
For good colour, you need a higher end model. I had a higher end Brother printer before this, and preferred it but it finally had the print heads go because we didn't use it often enough.
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GH
Verified Buyer
Posted Jan 9, 2026
Good all-in-one machine, terrible installation pro
The machine works great....once you get it to install. From reading reviews and personal experience with installing other Brother printers I knew this would be a chore. It took several attempts over about 1 hour to get it to install and connect to my PC correctly. Once installed everything worked correctly. I like the iPrint & Scan software, makes it fast and easy to sc...
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elle17
Verified Buyer
Posted Jan 9, 2026
could not connect
this was the first time we tried a Brother printer - wasted so much time setting it up and then when we finally got it connected to a MacBook Pro after 4 maddening hours, the "test" page printed out in a weird faded pink color - the instructions were terrible and unclear- not sure why, but now assuming it is not a compatible brand with Mac computers- returned and bough...
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Jeeps
Reviewed at:
brother-usa.com
Posted Jan 8, 2026
Brother printers are a Great Product
This is my fourth Brother printer. They all work fantastically well.
I have the HL-2240, HL-3280CDW, MFC-J460DW, and this MFCJ1010DW.
I have the HL-2240, HL-3280CDW, MFC-J460DW, and this MFCJ1010DW.
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Jimb
Verified Buyer
Posted Dec 31, 2025
No fax!,
Thought this printer had fax mode. Was disappointed. Like the printer and price but had to return.
Staples was great and exchanged with no problem
Staples was great and exchanged with no problem
1up votes 1
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SEAN
Reviewed at:
brother-usa.com
Posted Dec 16, 2025
DONT BUY BROTHER PRODUCTS - REGARDLESS!
What a scam you are running. Buy this cheap computer and then you can only buy ink in bundles and it cost you a fortune! NO THANKS! I will write every consumer report possible and spread the word that this is a scam.
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
December 22, 2025
GiveMeInk
Reviewed at:
brother-usa.com
Posted Dec 13, 2025
Wastes color ink on black and white
Terrible. I print only in BLACK AND WHITE, and then when I run out of color ink, I have to replace those color cartridges before I can continue in BLACK AND WHITE. Absolute scam.
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Response from Staples :
The Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32511070001/workspaceContext/workspace/processedPrint/Answer/176522
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
December 17, 2025
JW
Verified Buyer
Posted Dec 12, 2025
Very satisfied
It was inexpensive and very functional, but failed to specify that it can only scan both sides of a document manually.
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Ken
Verified Buyer
Posted Dec 10, 2025
Helpful
I was looking for a quick and reliable printer and this was it. It's been a blessing since purchase.
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