Customer Reviews for Bose QuietComfort Wireless Noise Cancelling Earbuds, Bluetooth, Black (888507-0100)

Hi there, thank you for sharing your feedback. The Bose QuietComfort Earbuds have a battery life of up to 9 hours on the earbuds themselves, while the charging case can fully recharge the earbuds 2.5 times, giving you up to 31.5 hours of total use time. A quick 20‑minute charge provides up to 3 hours of playback. The earbuds take about 1.5 hours to fully charge, and the charging case takes up to 2 hours, though this can vary when the earbuds are inside the case. We're truly sorry to hear about the charging issues you’ve encountered with your earbuds. Ensuring the earbuds are placed securely in the charging case can help them charge properly. If you’re experiencing charging issues, we recommend checking out this helpful Bose support link that provides steps to resolve charging problems: https://bose.life/477cdeM Jelyn - Customer Support

Hello Annamarie! Thank you for being long‑time Bose customer and for taking the time to share your experiences with us. We truly appreciate your loyalty over the years. The Bose QuietComfort Earbuds are designed to deliver industry‑leading noise cancellation, immersive sound, a comfortable and secure fit, and intuitive touch controls for all‑day listening convenience. Thank you for your honest feedback regarding the connectivity concerns with your new Bose QuietComfort Earbuds. We will be more than happy to assist you in resolving these issues. Please visit the link below to review our troubleshooting steps, which will help address your concerns: https://bose.life/4bb11jE -Cedrick Customer Support

Thanks for sharing your experience. The Bose QuietComfort Earbuds are designed to connect via Bluetooth, which means they don’t sync directly with most in‑flight entertainment systems. A common workaround is using a Bluetooth adapter that plugs into the airplane’s audio jack. To use your earbuds wirelessly, you must use a Bluetooth transmitter, such as the AirFly, which plugs into the 3.5mm headphone jack in your seat. Gem - Customer Support

Hi Tisa, thank you for sharing your feedback with us. We’re really glad to hear that you’re enjoying the sound quality of your QuietComfort Earbuds, but we’re sorry to hear about the unexpected disconnections you’ve been experiencing. To help resolve this and restore your earbuds to optimal performance, please check and follow this quick guide: https://bose.life/4aN1BCT Daisy - Customer Support

Hi Mads, thank you for taking the time to share your experience. We’re really sorry to hear about the ongoing Bluetooth and connection issues you’ve been facing with your QuietComfort Earbuds. This is certainly not the ease of use we want for you, especially during day‑to‑day situations like answering calls or reconnecting after removing the earbuds. The charging case appearing “dead” while the earbuds still have battery, and the earbuds not reconnecting without being placed back in the case, definitely shouldn’t be happening. We want to help get things working the way they should. Please check and follow this quick guide to return your earbuds to its optimal performance: https://bose.life/4kTUQDY Your feedback is truly appreciated, and we’d like the chance to make this right. Daisy - Customer Support

We sincerely apologize for the inconvenience this has caused you. To assist you further with your earbuds, please contact us directly, so you can discuss the issue with one of our representatives. Here is our support line: https://bose.life/4aA7jYw Gem - Customer Support

Hi there, thank you for sharing your experience with your Bose QuietComfort Earbuds. We’re sorry to hear about the issues you’ve had with the fit and playback, and we completely understand how disappointing that must be. We truly appreciate you taking the time to let us know, as feedback like yours helps us continue improving our products. Please connect with our customer support, so we can assist you: https://bose.life/48EXztC Klariss – Bose Customer Support

Hi Nipur, thank you for sharing your feedback with us. We truly appreciate your loyalty to Bose since 2011 and the time you’ve taken to detail your experience with the latest earbuds. Your observations are very important to us, and we’ll ensure they are shared with our product team for review. Regarding the call quality, proper fit is essential for both comfort and performance. If the earbuds are not positioned correctly, it can lead to reduced audio or microphone performance. To help you resolve this concern, here’s a helpful guide you can use to improve your experience: https://bose.life/4biRsQc Jelyn - Customer Support

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. If there’s anything we can help you with, please feel free to reach out to us using the link below: http://bose.life/globalsupport Jelyn - Customer Support