Customer Reviews for Brother INKvestment MFCJ6960DW Wireless Color Inkjet All-in-One Printer, Best for Home Office
Brother INKvestment MFCJ6960DW Wireless Color Inkjet All-in-One Printer, Best for Home Office is New at Staples
Item # : 24676378
Model # : MFCJ6960DW
Max Paper Size
11" x 17" Tabloid (Wide & Large Format)
Cartridge type
Ink
Output Type
Color
Functionality
All-In-One
Price is $449.99
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1 review
PO BQ
Reviewed at:
brother-usa.com
Posted Feb 25, 2026
Will not do Duplex Copies
This model will not do Duplex Copies.
There is no where in the menu that allows 2 sided copies.
Had a previous model MFC-J6935DW that worked great
There is no where in the menu that allows 2 sided copies.
Had a previous model MFC-J6935DW that worked great
0up votes 0
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Response from Staples :
Thanks for taking the time to review your experience with the Brother MFCJ6960DW. We appreciate your feedback. I’m sorry to hear that you are having duplex copy issues with the Brother MFCJ6960DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfcj6960dw/use/html/GUID-B4AB4401-B57E-4353-A8D8-C2CF0199210B_1.html?c=us&lang=en&prod=mfcj6960dw_us_eu_as&broug=in
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ6960DW
February 25, 2026