Customer Reviews for ASUS TUF A18 18" WUXGA 144Hz Gaming Laptop, NVIDIA GeForce RTX 5050, AMD Ryzen 7 5.1 Ghz, 16GB RAM, 1TB SSD, Win 11 Home

Dear JDeG, Thank you for sharing your experience with the ASUS FA808UH Gaming Laptop. We sincerely apologize for the audio issue you encountered and for the lack of response when you contacted our support team. We understand the impact this may have had on your perception of ASUS, and we hope this experience will not define your long-standing trust in our brand. We acknowledge that you also worked with Microsoft Windows Support, who confirmed the hardware issue and which led to returning the unit. We hope you were able to receive a functional replacement. Your feedback is extremely valuable and will be shared with the appropriate teams, as it plays an important role in helping us enhance both our products and our customer support services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2601034691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support