Customer Reviews for Western Digital WD Red Plus 3TB 3.5" SATA/600 Internal Hard Drive (WD30EFPX)

Hello, We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support. If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support , the customer support team will contact you as soon as possible.

Hello Joshua-48, We're sorry to hear your user experience with the WD Red Plus Hard Drives and appreciate your time for providing this review. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).