Customer Reviews for StarTech® USB 3.0 Docking Station

Thank you for taking the time to leave a review for our USB3DOCKH2DP. We are sorry to hear that you experienced difficulty with USB3DOCKH2DP as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.

Thank you for taking the time to leave a review for our USB3DOCKH2DP. We are sorry to hear that you experienced difficulty with USB3DOCKH2DP as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.

Thank you for taking the time to leave a review of our USB3DOCKH2DP. Unfortunately, this is expected behaviour with this docking station, as power delivery was not a supported by USB-A 3.0. As a suggestion, we have a similar model that includes the function of charging the host computer, DK30CH2DEP. Please note that this feature requires a computer with a USB-C port and support for charging through USB-C.

We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the issues you've seen with our USB3DOCKH2DP. This dock should not be lagging as long as it's connected directly into a USB 3.0 port on your computer and not through a USB 2.0 port or a USB hub. Some software, however, may have settings to communicate directly with your graphics card (called hardware acceleration) and this can cause lag when using a docking station. We have a FAQ available on the product support page on how to disable this setting in a number of different software and we'd be happy to help look into this with you if you require any assistance. Please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.

We always try to ensure our customers have exceptional experiences with our products and we apologize for the problems you're experiencing with our USB3DOCKH2DP. Uninstalling and re-installing the latest drivers from our website, as well as ensuring that you're using the latest software updates from Apple on your computer can often fix issues like this. If you require any assistance our Technical Advisors are happy to help. We're available 24 hours a day, 5 days a week and you can reach us at www.startech.com/support.

We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having while using our USB3DOCKH2DP. Often problems like this can be fixed by ensuring that all of the computer's internal drivers are fully updated as are any firmware updates. However, we'd like to speak with you to help get this dock working properly for you, and we may even be able to use a remote session to help fix any problems. Please contact us directly for live assistance at www.startech.com/support for assistance. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.

Thank you for your review of USB3DOCKH2DP. We're sorry it stopped working after you updated macOS! This dock is compatible with macOS 10.8 - 10.12, and macOS 10.14. Unfortunately, due to a compatibility issue, it will not generate displays in macOS 10.13 (High Sierra). If you are using macOS 10.13, we recommend upgrading to macOS 10.14. Feel free to contact our Technical Advisors at www.startech.com/support if you would like further help or have any questions. We're available 24 hours a day, 5 days a week, to provide support.

Thanks for sharing your feedback; we certainly understand your frustration. On our website, we currently list support for up to macOS 10.13.3. Unfortunately, in macOS 10.13.4 to 10.13.6, only 1 extended display will function using a beta driver from the chipset manufacturer, DisplayLink. We apologize that there is no better solution available at this time. However, we do not expect the performance issues you're describing with your Lenovo Thinkpad X1 Carbon. We suggest reaching out to our Technical Advisors at www.startech.com/support for troubleshooting assistance. We're available 24 hours a day, 5 days a week, to provide support.