Customer Reviews for Bose QuietComfort Wireless Noise Cancelling Earbuds , Bluetooth, Ice Blue (888507 0700)

Hi Nipur, thank you for sharing your feedback with us. We truly appreciate your loyalty to Bose since 2011 and the time you’ve taken to detail your experience with the latest earbuds. Your observations are very important to us, and we’ll ensure they are shared with our product team for review. Regarding the call quality, proper fit is essential for both comfort and performance. If the earbuds are not positioned correctly, it can lead to reduced audio or microphone performance. To help you resolve this concern, here’s a helpful guide you can use to improve your experience: https://bose.life/4biRsQc Jelyn - Customer Support

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. If there’s anything we can help you with, please feel free to reach out to us using the link below: http://bose.life/globalsupport Jelyn - Customer Support

Hi, thank you for sharing your feedback. We’re glad to hear you’re enjoying the sound quality of your QuietComfort Earbuds. The auto‑off feature is designed to help preserve battery life when the earbuds detect inactivity, and at this time it cannot be disabled. You may find that adjusting the fit or position of the earbuds helps reduce the chance of them registering as inactive while you’re resting. We truly appreciate your input, as it helps us improve future designs. If you’d like, we can also guide you on optimizing battery performance and ensuring your earbuds are running the latest firmware for the best experience. Please click the link below for the guide. https://bose.life/4quLvV1 Gem - Customer Support

We’re sorry to hear about the trouble you’re experiencing with your right earbud. Thank you for already trying to reset it, we understand how frustrating it can be when the issue persists. To further assist you with the right earbud not working, here’s a helpful link for your Bose QuietComfort Earbuds: https://bose.life/4jG9zSl Gem - Customer Support

Thank you for sharing your experience with us. It’s normal for your earbuds to announce the battery percentage when removed from the charging case, as they automatically charge while inside the case. However, the charging case itself can eventually drain, which may explain why the earbuds didn’t charge the last time you used them. We recommend charging the case fully and checking the battery light status through the Bose app for more accurate information. This can help ensure both the case and earbuds are ready when you need them. You may also check this link for more helpful guide: https://bose.life/4qBpHGW If you need further assistance, you can also contact us directly using this link: https://bose.life/49SSe5s We’ll be happy to look into it further. Gloria - Customer Support

Hello Fillipé, We're sorry to hear about the issues you’re experiencing with your earbuds, and that they did not meet your expectations, especially since you’ve only had problems with this pair and not with your other Bose products. Connectivity problems can sometimes occur if the earbuds are paired with multiple devices that have Bluetooth turned on at the same time. To help resolve this, please check out our troubleshooting guide: https://bose.life/4jxDhZJ which walks through steps to improve connection stability. We hope this helps resolve the issue. Of course, if you need further assistance, you can reach out to our customer support team through this link: https://bose.life/4jxDhZJ they’ll be happy to assist you further. We are here to help! Sophie - Customer Support

Thanks for letting us know what you’re experiencing with your Bose QuietComfort Earbuds, Toby. That’s not the performance we want for you. For some quick steps that might help improve the sound, you can check out our helpful guide here: https://bose.life/4968n7a If the issue continues after following the guide, please feel free to reach out to us directly so our team can assist you further: https://bose.life/49SSe5s We’re here to help! Gloria - Customer Support