Customer Reviews for Canon MAXIFY MB5420 0971C002 USB, Wireless, Network Ready Color Inkjet All-In-One Printer
Item # : IM14X1712
Model # : 0971C002
Cartridge type
Ink
Max Paper Size
8.5" x 14" Legal
Output Type
Color
Functionality
All-In-One
Price is $410.99
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Over 30
64 reviews
Most helpful positive review
Posted Jan 3, 2025
Great Printer
A wonderful product with excellent tech support. Thanks
VS
Most helpful critical review
Posted Jun 2, 2023
Old software no longer works
While the printer has held up software that ties it to devices has not been updated. It no longer prints from android because the CA certificate self signed for the device is not acceptable to Android devices when installed . Even manually installed. The encryption of the self signed cert is too old.
RayJ
Reviewed at:
canon.com
Posted Jan 3, 2025
Great Printer
A wonderful product with excellent tech support. Thanks
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Raemey
Reviewed at:
canon.com
Posted Nov 19, 2024
Keep Ken
Ken was wonderfully patient, kind, and professional.
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SteveIzHere
Reviewed at:
canon.com
Posted Aug 10, 2024
Quality of Tech Support
This is the second tech agent that couldn't help me with the OCR software that is included with my Canon Printer. I felt like the two issues I had were not taking seriously. I'm very disappointed with Tech Support.
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Joe cert
Reviewed at:
canon.com
Posted Jun 2, 2023
Old software no longer works
While the printer has held up software that ties it to devices has not been updated. It no longer prints from android because the CA certificate self signed for the device is not acceptable to Android devices when installed . Even manually installed. The encryption of the self signed cert is too old.
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AXTrini
Reviewed at:
canon.com
Posted Apr 19, 2023
No Parts can be purchased for this printer! DO NOT BUY!!!
I own a MB5420, it's just over one year old. The logic board just went in the printer and CANON just told me that they don't sell the parts for this printer even though they are still making and selling the printer!! I used to be a big CANON fan!! NO MORE!!!
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Allan17
Reviewed at:
canon.com
Posted Feb 16, 2022
One Major Flaw
Overall, I'm happy with the printer. It does a nice job scanning documents and pictures and does a good job printing documents. It does have one major flaw, however, It does not have a setting for printing in draft mode. The only options are high and standard. I am a writer and prefer to print my drafts in draft mode to save ink. If I had known this did not have a draft...
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MELINDA R.
Reviewed at:
Staples Business
Posted Nov 9, 2021
Awesome
It's wonderful! I got it to replace my Maxify MB2720 and I love it!
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Staples Customer
Reviewed at:
canon.com
Posted Oct 30, 2021
Poor Product
Purchased product about a year ago and the unit has had to be replaced 3 times already in that time span for the same problem code 5040 which is a hardware failure code per phone support and can not be fixed by the end user and must be returned for a replacement unit.
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E.S.
Reviewed at:
Staples Business
Posted Jun 15, 2021
Installation
Installation for this printer not user friendly at all when it comes to a Mac IOS etc. Link that Cannon provides for downloading installation does not go to the correct spot and the Cannon website is even less user friendly.
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Tech Dad
Reviewed at:
canon.com
Posted Oct 5, 2020
Small Office Home Office (SOHO)
With Covid 19 forcing a lot of us to work from home, I needed a printer that can scan to email, and has decent printing capabilities. For me, I’ll be printing the kids worksheets as I’m using this for all of their remote school work and scanning their work. This printer meets all those needs. Setting up was a breeze. I’ve always used Canon products so I’m always partial...
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davestickitupyourass
Reviewed at:
canon.com
Posted Sep 25, 2020
won't print in black ink if color ink is empty
since you won't find this out until it's too late, i'll just let you know that when you run out of color ink, the black in won't print either. nice stab in the back, canon!
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bizcom1
Reviewed at:
canon.com
Posted Sep 9, 2020
Works amazingly.
First, I own 2 Canon Selphy's - 4 MX- 922's and now the Maxify. For a home office with Real Estate, I must say this machine is Awesome. Prints double sided for both photos and Text. Cell phone print, and cloud print. Clean, Clear, Precise. Fax & copy are great. Please read and follow the set up procedures. A little care can go a long way. Oh Yea, My other printers are a...
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Mark R
Reviewed at:
canon.com
Posted Mar 27, 2020
Solid Performance
Overall, good performance, but envelope printing could be made easier. This is my second MB5420; the first just “died” after 8 years service.
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Sharron Thomas
Reviewed at:
canon.com
Posted Feb 18, 2020
Replacement service
I am sorry to be giving this review, because I have always been happy with Canon in past. I have been waiting 1 week for a replacement printer for a brand new printer which would not allow me to change an ink cartridge when it called for a replacement. The fact that the printer had a insurmountable problem did not bother me, it is the time being used to replace it.
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Jerry 4
Reviewed at:
canon.com
Posted Dec 13, 2019
1/2 Star
Very dissatisfied less than a year of ownership
Trouble light on No way for user repair
Tech service call line wait 2 hrs
Currently used as a paperweight
Trouble light on No way for user repair
Tech service call line wait 2 hrs
Currently used as a paperweight
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Valleydweller
Reviewed at:
canon.com
Posted Sep 2, 2019
Terrible choice
After bad experiences with less expensive printers, I decided to spend a bit more money for my home all-in-one unit and get something better. Canon's reputation as a printer manufacturer was good, the price was competitive so I thought I'd made a good decision.
Well, that proved false. The printer works well wirelessly and scan quality is adequate, and when it prin...
Well, that proved false. The printer works well wirelessly and scan quality is adequate, and when it prin...
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cool papa brad
Reviewed at:
canon.com
Posted Aug 19, 2019
Perfect for my new Home/Office
Perfect for my new home office and intended use for my volunteering and Veterans programs.
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FidelC
Reviewed at:
canon.com
Posted Aug 11, 2019
Best printer I've had
I bought this printer two years ago, and has been the best. Duplex printing and scanning, very low running cost (be sure to select the 'print to grayscake' option, to avoid using color cartridges on black text).
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heyimclay
Reviewed at:
canon.com
Posted Jul 2, 2019
Aight
A decent fast-paced printer overall. This printer does jam easily depending on the type of paper you use and wish it included edge-to-edge printing, but over all a decent printer for medium-sized work flow for your print jobs.
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Xorg
Reviewed at:
canon.com
Posted Jan 26, 2019
I Love and Hate This Printer
I love and hate this printer. The good news, when the printer works, its GREAT. Print quality is decent and fast. Scans piles of documents well. Software and utilities good with plenty of options. Now the bad. The ink cartridge system is the worst I've ever experienced... I should say suffered. First, you can't just swap the cartridges whenever you want. The printer dem...
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