Customer Reviews for StarTech.com Thunderbolt 3 Dock, For MacBook Pro & Windows, Dual 4K 60Hz Thunderbolt 3 Docking Station, DP / HDMI / VGA
Item # : IM15DK728
Model # : TB3DK2DHV
- Easily create a powerful dual UHD 4K workstation for your Thunderbolt 3 laptop - Mac or Windows
- Dedicated dual video output with flexible monitor options - Dual DP / DP + HDMI / DP + VGA / HDMI + VGA
Price is $346.49
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Over 30
17 reviews
Most helpful positive review
Posted Jul 18, 2022
No issues with 14 inch Macbook Pro
No issues with 2021 14 inch Macbook Pro...
Pros:
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Cons/opinions:
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the d...
Pros:
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Cons/opinions:
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the d...
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VS
Most helpful critical review
Posted Jan 25, 2023
Very Spotty Performance
Often drops 2nd monitor. Other ports will intermittently drop. Seems to get overloaded. Running a Macbook Pro 2018, Intel i7 processor. Dock will flicker all monitors and connections even if bumped slightly. Has been a major pain, finally replacing.
sucol
Reviewed at:
startech.com
Posted Nov 1, 2023
Worked great until MacOS Sonoma
Have been using this dock for a few years with minimal issues. Since upgrading to Sonoma, it has stopped working. It worked in a few of the Sonoma betas, but does not work in the 14.0/14.1 final builds.
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Response from Staples :
Thank you for taking the time to leave a review for our TB3DK2DHV. This is not expected behavior for our docking station. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
November 2, 2023
kfin
Reviewed at:
startech.com
Posted Jan 25, 2023
Very Spotty Performance
Often drops 2nd monitor. Other ports will intermittently drop. Seems to get overloaded. Running a Macbook Pro 2018, Intel i7 processor. Dock will flicker all monitors and connections even if bumped slightly. Has been a major pain, finally replacing.
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Response from Staples :
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Atha, January 26, 2023
CriticalThinking
Reviewed at:
startech.com
Posted Aug 30, 2022
Unreliable
We bought five (5) of these units to work with Lenovo ThinkPad's. These laptops are equipped with TB3. We've ensured that the TB firmware is up to date on the systems. It does show connected in the Thunderbolt manager (Intel).
If you connect a USB, fine, connect a monitor, gamble, connect two monitors, USB stops working. Reboot with a single monitor, USB still isn't...
If you connect a USB, fine, connect a monitor, gamble, connect two monitors, USB stops working. Reboot with a single monitor, USB still isn't...
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Response from Staples :
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Atha, August 30, 2022
Aura
Reviewed at:
startech.com
Posted Jul 18, 2022
No issues with 14 inch Macbook Pro
No issues with 2021 14 inch Macbook Pro...
Pros:
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Cons/opinions:
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the d...
Pros:
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Cons/opinions:
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the d...
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Stozick
Reviewed at:
startech.com
Posted Feb 16, 2022
Display Port not working with Samsun Monitors
Can't seem to use the two ports on the back for the DP in and out, only VGA and HDMI seem to work. We want to use DP since the VGA and HDMI ports on the back seem to be going out.
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Response from Staples :
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Atha, February 16, 2022
CDNChris
Reviewed at:
startech.com
Posted Nov 19, 2021
Keeps disconnecting
When all hooked up, keeps disconnecting and reconnecting... screen keeps flashing on and off like another monitor is trying to be setup, and power icon keeps showing plugged in/ unplugged. Lenovo laptop on Windows 11
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Response from Staples :
Thank you for taking the time to leave a review of our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Atha, November 22, 2021
locus123
Reviewed at:
startech.com
Posted Jul 21, 2020
Works great after screen roulette finishes
No issues when it's working. There doesn't seem to be any rhyme or reason when plugging it in to a Macbook on whether the external monitors will come back in the same rotation or not. Usually flipping the cable over or closing the laptop screen before plugging in will fix it. It's a small annoyance, but otherwise the dock works great.
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THEO
Reviewed at:
startech.com
Posted Jan 9, 2020
Don't waste your time. DP no worky!
Tried replacing a Dell WD19TB with the StarTech TB3DK2DHV. After 1.5 hours, 7 cables, and two operating systems, couldn't get the StarTech to work using DisplayPort and two monitors. Only TWICE was I able to get just ONE monitor working. Checked drivers, firmware, settings, cables, verified both monitors set to DP 1.2, to no avail. Plugged the Dell WD19TB back in and BA...
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Response from Staples :
Hello Theo,
It's important to us that our customers have a positive experience with our products and we're sorry to hear that our TB3DK2DHV isn't working for you. This dock should work with the Gigabyte Aero 15 XA as long as it's connected to the Thunderbolt 3 port and we'd be happy to help get this working properly. If you require any assistance, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Matt, January 31, 2020
kenny
Reviewed at:
startech.com
Posted Nov 18, 2019
It looked so promising
And it looked so promising...
Bought as a trial of a multi platform dock before buying a crate-load to place on drop in workbench spaces for my users to be able to turn up and use screens and ethernet from any USBC Mac/Windows/Linux laptop.
The dual screens are great.
But the ethernet port does not work.
Driver from the website complains this OS is too new.
The prod...
Bought as a trial of a multi platform dock before buying a crate-load to place on drop in workbench spaces for my users to be able to turn up and use screens and ethernet from any USBC Mac/Windows/Linux laptop.
The dual screens are great.
But the ethernet port does not work.
Driver from the website complains this OS is too new.
The prod...
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Response from Staples :
Hello Kenny,
We pride ourselves on our high-quality standards and are sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. This dock is natively supported in macOS 10.14 and 10.15 so no extra drivers are needed. It's possible that macOS may have incorrectly added the Ethernet on the dock as a Thunderbolt Bridge or Thunderbolt adapter. We recommend checking your network preferences, disabling those if you see them and then adding a new interface, ensuring you choose "Thunderbolt Ethernet" and this should allow the dock to work properly again. If you require any assistance, please do not hesitate to contact us at www.startech.com/uk/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Matt, November 22, 2019
AGJH
Reviewed at:
startech.com
Posted Nov 6, 2019
Works fine out of the box.. its just ..
Work issued this dock with a 2019 MacBook Pro.
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I ...
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I ...
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Response from Staples :
Thank you for sharing your review of our TB3DK2DHV. The reason that we include a shorter cable with the dock is because Thunderbolt 3 cables longer than 50cm need to be active or they only reach a maximum bandwidth of 20Gbps instead of the needed 40Gbps for dual 4K 60Hz displays.
If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Matt, November 8, 2019
anne1704
Reviewed at:
startech.com
Posted Sep 20, 2019
Drivers won't install
Work issued this dock for my Macbook Pro running Mojave 10.14.6. When trying to install the drivers I get the message "this driver can't be installed because your version of macOS is too new." So I guess I have a new paperweight?
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Response from Staples :
We apologize for any difficulties you're experiencing when installing the drivers for our TB3DK2DHV. This dock is native in macOS 10.14 so it should be plug-and-play without any driver installation needed. If you require any assistance getting this dock working, please contact us directly at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
Matt, September 20, 2019
WillyD73
Reviewed at:
startech.com
Posted Sep 13, 2019
Set-up nightmare
My company bought this for me in addition to 2 monitors and a laptop with a USB-C port. I can’t find step by step installation instructions anywhere. Who can help me out of this nightmare?
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Response from Staples :
We're sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. As long as your laptop has Thunderbolt 3, it should plug into the single Thunderbolt 3 port on the front of the dock and then everything else plugs into the back. If you require assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Matt, September 17, 2019
batista
Reviewed at:
startech.com
Posted May 20, 2019
Not worked as expected
- VGA signal produces waves on screen at 1920x1200 @60Hz (with the same cable and monitor that works well with other PC)
- Mouse and keyboard disconnects intermittently when external SSD requires bandwith
+ Power delivery works
+ Build quality
- Mouse and keyboard disconnects intermittently when external SSD requires bandwith
+ Power delivery works
+ Build quality
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Response from Staples :
Thank you for your feedback on TB3DK2DHV. We're sorry for the issues you came across with it and hope to help. If you're using a wireless mouse and keyboard, connecting a USB 3 external drive may cause interference with the wireless signal. This is common across all USB 3.0 peripherals and devices that use 2.4GHz wireless signals. To address this problem, you could use something like a simple USB extension cable to move the transceiver further away from the USB port.
We'd like to get some more details about the video issues you've had so we can help provide a fix. Please reach out to our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
Sam, May 31, 2019
McBee
Reviewed at:
startech.com
Posted Apr 21, 2019
Good features - easy install
Company provided this for my Mac Pro (2018) and it works well except - the install software will not work on my macOS Mojave 10.14.4. I will still recommend this as a good solution for adding addional monitors to the Mac.
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CJEFF
Reviewed at:
startech.com
Posted Jan 16, 2019
Simple enough to plug and go. Only issue is that it doesn't power my Mac as advertised. But it's not an inconvenience to plug in the dock and the Mac charger.
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