Customer Reviews for ZAGG 103104613 Rugged Book Polycarbonate Folio for 10.2" iPad, Black
236 reviews
Most helpful positive review
Posted Jan 16, 2025
Excellent and versatile iPad case
Excellent iPad case. It seems very heavy duty and I like that I can remove the keyboard so the kids can use the iPad when we’re in the car. The only downside it that it makes the iPad heavier but I do gain protect and versatility.
VS
Most helpful critical review
Posted May 24, 2021
Keys on keyboard did not
Keys on keyboard did not work DOA
Customer56
Reviewed at:
zagg.com
Posted Oct 17, 2025
Rugged
Mostly great. The one we ordered is fine. The one prior has a jacked up hinge and doesn’t open properly
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Jayboy
Reviewed at:
zagg.com
Posted Oct 15, 2025
Like it but so far can’t click it in.
It’s very rugged and does the job it was designed for. But so far I cannot properly fit my iPad into the zagg.
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Chris F
Reviewed at:
zagg.com
Posted Oct 11, 2025
Great design, keyboard didn't last long
Keyboard worked for like a week of very minimal use and the space bar stopped working, paid ~$10 for replacement. Other than that the design is nice and form factor is great.
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KRICH-Austin
Reviewed at:
zagg.com
Posted Sep 29, 2025
This is my second.
This is my second rugged book for iPad. Both were very sturdy and did the job. Keyboard works well. The downside is that it is heavier than the iPad itself. but I'd rather have the weight than a broken iPad.
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AM1407
Reviewed at:
zagg.com
Posted Sep 23, 2025
A good choice with room for improvement
As far as the detachable keyboard aspect goes, I like it, although it is a little tough to set the ipad back into the keyboard hinge correctly. The keyboard itself works well so far. Being able to put it on both ways for using the iPad like a little movie theater stand one way as well as doing work on it is awesome. But the case on the ipad itself is disappointing. I wa...
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Sharon w
Reviewed at:
zagg.com
Posted Sep 2, 2025
Awful keyboard fell off unable to put back on
I had to send back. Right after I received it and open up the case the keyboard fell off and unable to put back on. It was very hard to open. I liked the old Zagg case much better without the removable keyboard!
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Dana Bankstom
Reviewed at:
zagg.com
Posted Sep 1, 2025
Terrible
No option to cancel order online. Ordered wrong size and had to pay $20 to return it.
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Charles Cova
Reviewed at:
zagg.com
Posted Sep 1, 2025
No title
It has been 14 days since I ordered and paid for my keyboard and still have not received.
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Jon Bev
Reviewed at:
zagg.com
Posted Aug 30, 2025
Great protection for your iPad.
Great product for my new iPad. I used my 1st one for 12 years.
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Liamoco43
Reviewed at:
zagg.com
Posted Aug 30, 2025
Doesn’t close completely
This is the second rugged book in a row that never closes all the way unless I manually push the hinge. The problem occurs because the iPad slides out slightly from the groove holding it; there not tight enough of a hold that the hinge comes all the way forward when you close it.
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GB and DB
Reviewed at:
zagg.com
Posted Aug 29, 2025
Great case with keyboard
We ordered the 3rd and 4th case for our new iPads. No problem so far. Sturdy, etc. Our favorite still.
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Charlie Z
Reviewed at:
zagg.com
Posted Aug 28, 2025
Excellent customer service
Customer service rep was very helpful. answered questions later about the order. Provided a good price as a repeat customer for a product that was defective
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Patricia S
Reviewed at:
zagg.com
Posted Aug 22, 2025
Great keyboard great case
Love this keyboard and case. Had one for my old iPad and I wanted the same for my new one. Not disappointed at all.
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David Avery
Reviewed at:
zagg.com
Posted Aug 19, 2025
Not A Seamless Transition
Difficult to assemble; once I finally got my iPad installed, it was fine. It should have been a seamless transition from the previous model, but it was not.
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SWSCALE
Reviewed at:
zagg.com
Posted Aug 13, 2025
Well Built
The Rugged Book holds up well in the field. It is well-built and works well for our application. The only drawback is that the case tends to break where it connects to the keyboard after about a year of use. I wish there were more lugs where the case meets the keyboard to prevent this from happening, or that the hinge tension was reduced.
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Livelife
Reviewed at:
zagg.com
Posted Aug 6, 2025
Lives up to its name Rugged fits like a glove
Definetly like its name Rugged book little tricky to learn keyboard keys to turn on backlight and change color for keys as I looked up support for keyboard and it explains how to use combo of keys I will print that out. The pencil connected well as the keyboard to my Apple 11 M3.
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adromano94
Reviewed at:
zagg.com
Posted Aug 1, 2025
Didn't fit
Did not fit the model it says it is supposed to fit.
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Jennifer Vogel
Reviewed at:
zagg.com
Posted Jul 30, 2025
Good service
I received help setting up from Todd over the phone.
For some reason ANOTHER rugged book arrived in the mail.
I will call tomorrow to straighten this out.
It's working well now
For some reason ANOTHER rugged book arrived in the mail.
I will call tomorrow to straighten this out.
It's working well now
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mike M
Reviewed at:
zagg.com
Posted Jul 26, 2025
rugged book for apple ipad 11
The keyboard arrived with several keys not working including the shift key and cap lock. Also several keys such as t, y, and g
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John E
Reviewed at:
zagg.com
Posted Jul 25, 2025
Rugged book for IPad A16 [10th generation]
Works well. Seems well built to protect the iPad and the keyboard.
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