Customer Reviews for ZAGG 103104613 Rugged Book Polycarbonate Folio for 10.2" iPad, Black
232 reviews
Most helpful positive review
Posted Jan 16, 2025
Excellent and versatile iPad case
Excellent iPad case. It seems very heavy duty and I like that I can remove the keyboard so the kids can use the iPad when we’re in the car. The only downside it that it makes the iPad heavier but I do gain protect and versatility.
VS
Most helpful critical review
Posted May 24, 2021
Keys on keyboard did not
Keys on keyboard did not work DOA
AM1407
Reviewed at:
zagg.com
Posted Sep 23, 2025
A good choice with room for improvement
As far as the detachable keyboard aspect goes, I like it, although it is a little tough to set the ipad back into the keyboard hinge correctly. The keyboard itself works well so far. Being able to put it on both ways for using the iPad like a little movie theater stand one way as well as doing work on it is awesome. But the case on the ipad itself is disappointing. I wa...
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Sharon w
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zagg.com
Posted Sep 2, 2025
Awful keyboard fell off unable to put back on
I had to send back. Right after I received it and open up the case the keyboard fell off and unable to put back on. It was very hard to open. I liked the old Zagg case much better without the removable keyboard!
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Dana Bankstom
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zagg.com
Posted Sep 1, 2025
Terrible
No option to cancel order online. Ordered wrong size and had to pay $20 to return it.
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Charles Cova
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zagg.com
Posted Sep 1, 2025
No title
It has been 14 days since I ordered and paid for my keyboard and still have not received.
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Jon Bev
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zagg.com
Posted Aug 30, 2025
Great protection for your iPad.
Great product for my new iPad. I used my 1st one for 12 years.
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Liamoco43
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zagg.com
Posted Aug 30, 2025
Doesn’t close completely
This is the second rugged book in a row that never closes all the way unless I manually push the hinge. The problem occurs because the iPad slides out slightly from the groove holding it; there not tight enough of a hold that the hinge comes all the way forward when you close it.
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GB and DB
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zagg.com
Posted Aug 29, 2025
Great case with keyboard
We ordered the 3rd and 4th case for our new iPads. No problem so far. Sturdy, etc. Our favorite still.
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Charlie Z
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zagg.com
Posted Aug 28, 2025
Excellent customer service
Customer service rep was very helpful. answered questions later about the order. Provided a good price as a repeat customer for a product that was defective
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Patricia S
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zagg.com
Posted Aug 22, 2025
Great keyboard great case
Love this keyboard and case. Had one for my old iPad and I wanted the same for my new one. Not disappointed at all.
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David Avery
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zagg.com
Posted Aug 19, 2025
Not A Seamless Transition
Difficult to assemble; once I finally got my iPad installed, it was fine. It should have been a seamless transition from the previous model, but it was not.
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SWSCALE
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zagg.com
Posted Aug 13, 2025
Well Built
The Rugged Book holds up well in the field. It is well-built and works well for our application. The only drawback is that the case tends to break where it connects to the keyboard after about a year of use. I wish there were more lugs where the case meets the keyboard to prevent this from happening, or that the hinge tension was reduced.
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Livelife
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zagg.com
Posted Aug 6, 2025
Lives up to its name Rugged fits like a glove
Definetly like its name Rugged book little tricky to learn keyboard keys to turn on backlight and change color for keys as I looked up support for keyboard and it explains how to use combo of keys I will print that out. The pencil connected well as the keyboard to my Apple 11 M3.
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adromano94
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Posted Aug 1, 2025
Didn't fit
Did not fit the model it says it is supposed to fit.
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Jennifer Vogel
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zagg.com
Posted Jul 30, 2025
Good service
I received help setting up from Todd over the phone.
For some reason ANOTHER rugged book arrived in the mail.
I will call tomorrow to straighten this out.
It's working well now
For some reason ANOTHER rugged book arrived in the mail.
I will call tomorrow to straighten this out.
It's working well now
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mike M
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zagg.com
Posted Jul 26, 2025
rugged book for apple ipad 11
The keyboard arrived with several keys not working including the shift key and cap lock. Also several keys such as t, y, and g
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John E
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zagg.com
Posted Jul 25, 2025
Rugged book for IPad A16 [10th generation]
Works well. Seems well built to protect the iPad and the keyboard.
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Request a 11”
Reviewed at:
zagg.com
Posted Jul 7, 2025
Do you have a 11” for IPad Pro 5th generation.
Good note book , but ordered the wrong size. Please let me know if you have a 11” for IPad Pro 5th generation
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Kathy Van
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zagg.com
Posted Jul 4, 2025
Rugged Book Review
I really like the new Rugged Book, the only issue I had was getting the iPad INTO it……quite the struggle. It’s still not fitted perfectly, but it works and I can deal with it. 🙂
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RK in MD
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zagg.com
Posted Jul 2, 2025
Unreliable
I have had this same product multiple times. Each time, the keyboard gets gremlins in after year... like not able to use certain keys and the forward slash key starting automatically and not stopping until the batter drains. I have not found another similar device, so i have replaced it again. I only recommend this if you don't mind replacing it. ZAGG wont help you - yo...
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James B from Texas
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zagg.com
Posted Jul 1, 2025
Replaced a ZAGG Rugged with another ZAGG Rugged
This one replaces an older one. I swear by ZAGG Rugged Books and I replaced it even though I no longer work out in the field. I like the ease of use and the protection!
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