Customer Reviews for Asus Bluetooth 5.0 USB Adapter (USB-BT500)
Item # : IM18FD429
Model # : USB-BT500
USB-BT500 is a Bluetooth Smart Ready USB adapter with new Bluetooth 5 capabilities. USB-BT500 enables wireless connectivity with a wide range of devices such as computers, printers, phones, headsets, speakers, keyboards, controllers, and more.
- Bluetooth 5.0 USB adapter enables wireless communication with Bluetooth-enabled devices
- Transfer data at up to 3Mbps(classic BT-BR/EDR) or 2Mbps(BLE) speeds
Price is $22.09
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Over 30
154 reviews
Most helpful positive review
Posted Jan 25, 2026
Highly recommend
Once you plug it in, download the files, and open them. It works amazingly.
VS
Most helpful critical review
Posted Dec 27, 2025
Doesn't work.
It's not clear if it's supposed to work on Windows 11.
Nikia
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Jan 25, 2026
Highly recommend
Once you plug it in, download the files, and open them. It works amazingly.
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dcarlson29
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Jan 25, 2026
The BT-500
The BT500 works well and was very easy to set up. Basically just plug it in and go.
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ChrisBOR
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Jan 21, 2026
Works like expected
It worked right off the bat. Nothing needed other than plugging the device into a USB port and connecting my headphones to my home computer.
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Sirkowski
Verified Buyer
Reviewed at:
staples.ca
Posted Dec 27, 2025
Doesn't work.
It's not clear if it's supposed to work on Windows 11.
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Response from Staples :
Dear Sirkowski,
Thank you for sharing your experience with the ASUS USB‑BT500 adapter. We are very sorry to hear that it is not working as expected, and we sincerely apologize for the inconvenience this has caused.
To help troubleshoot the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2601024199-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully - https://www.asus.com/us/support/faq/1043965/
Thank you for sharing your experience with the ASUS USB‑BT500 adapter. We are very sorry to hear that it is not working as expected, and we sincerely apologize for the inconvenience this has caused.
To help troubleshoot the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2601024199-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Cannot install ASUS USB-BT500 bluetooth adapter successfully - https://www.asus.com/us/support/faq/1043965/
January 22, 2026
Mike Sea
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Dec 5, 2025
I needed bluetooth for my win 10 pc
The product is working as needed and was very easy to set up. Don't forget to register for you're warranty!
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Dogecowboy
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Oct 27, 2025
absolute quality product!
perfect audio quality, absolutely no delay! Using soundcore q20i
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Chu Rodz
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Jul 4, 2025
Do the job
Signal drops time to time...using earbuds on my desktop 🖥
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REC55
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Jun 23, 2025
For two computers
I put mine on a switch between two computers giving them both Bluetooth headphones capability.
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Gbelanger05
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Apr 16, 2025
Replace defective USB card on my Dell XPS 8940
Using the USB-BT500 on my Dell XPS 8940 has eliminated the noise when using wireless headset
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MCCOL
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Apr 2, 2025
Pretty good
Works great for the price, although sometimes can be a bit buggy.
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Michel
Verified Buyer
Reviewed at:
staples.ca
Posted Mar 23, 2025
Bon produit
Fonctionne bien à bon prix
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Jr...
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Mar 12, 2025
Bluetooth in a full tower will be great...
Not a plug and play device , but the drivers were easy to find ... So far works great ..
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Natotiger
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Mar 11, 2025
BT-400
Good product. Trouble with getting drivers. Nice sound.
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Response from Staples :
Dear Natotiger,
Thank you for reaching out.
Indeed, it i a good product. If you are looking for a driver for this USB Bluetooth adapter, it is available from our Product Support page at: https://www.asus.com/us/networking-iot-servers/adapters/all-series/usb-bt500/helpdesk_download?model2Name=USB-BT500 . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
March 31, 2025
Daddyo4
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Feb 24, 2025
Easy Bluetooth on Old Laptop
I have a 2014 Asus Rog laptop that is still running great. Tried connecting Galaxy Pro Earbuds but they wouldn't work. I'm guessing the laptop's Bluetooth was too primitive to work. I searched and found this USB device that had current and backward compatibility for Bluetooth. Plugged it in, and with some help from my wife, got it working. Soud quality is as good as my ...
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Elizabeth B.
Posted Feb 19, 2025
NEVER RECEIVED ITEM
The FedEx Driver did not deliver as he claims. Item was not left on my porch picture used was from a previous delivery.
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Verified Buyer
Reviewed at:
https://www.asus.com
Posted Feb 18, 2025
USB-BT500
I just started using this and it's seems to be working fine for what its intended to do, as it has enabled my Bluetooth to not only work again, but even better than before on an older laptop.
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wade501
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Feb 7, 2025
Good, but could be easier to install on Linux
I bought this adapter because it is Linux compatible. It is, but you could make it a bit easier for those of us who have a Linux computer, but are not Linux experts. I did finally got it to pair with my headsets. I can now get it to connect with my phone and tablet, but not actually pair with the latter two. Anyway, now that it works well enough, I am quite happy with i...
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Hell dog
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Feb 7, 2025
Nice
Ez to use and works beautifully no static clear signal
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Bill B v2
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Dec 8, 2024
Restored Bluetooth
Simple download process, US site is available, install went as needed, works like it was the motherboard connection.
Worth the money, no issues.
Worth the money, no issues.
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afde
Verified Buyer
Reviewed at:
https://www.asus.com
Posted Dec 3, 2024
Decent
Good for price, range could be better. ggg
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