Customer Reviews for OtterBox 77-83154 Symmetry Series 360 Cover for 12.9" iPad Pro, Scholar
Item # : IM19CA793
Model # : 77-83154
- Lightweight, durable cover protects your tablet from scratches, drops, or other damages
- Compatible with: iPad Pro
Price is $107.99
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Over 30
135 reviews
Most helpful positive review
Posted May 30, 2024
Like it
Like the color, softness and protection. Expect this to last the life of my iPad easily.
VS
Most helpful critical review
Posted Apr 22, 2025
Wrong sized case, the one I needed is discontinued
Wrong sized case, the one I needed is discontinued
Doug
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 22, 2025
Wrong sized case, the one I needed is discontinued
Wrong sized case, the one I needed is discontinued
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Response from Staples :
Hello Doug! We are sorry about the issues with your order! Please contact our CS team via chat and we are more than happy to assist with this!
April 24, 2025
Andrew
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 29, 2025
Works great, but
Great cover, but fiddly to open. Needs something to facilitate opening the flap.
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Frank
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 19, 2025
Ok but….
OK. Does the job but is heavier than other covers and more difficult to open. Doesn’t feel as comfortable. I use iPad a lot and less than fully satisfied.
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Response from Staples :
Hello Frank! Thank you for the feedback regarding our Symmetry Series 360 Elite case for your iPad Pro. We are always improving our products due to feedback like yours! If you are having problems with your case, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
January 21, 2025
JayH
Verified Buyer
Reviewed at:
otterbox.com
Posted May 30, 2024
Like it
Like the color, softness and protection. Expect this to last the life of my iPad easily.
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IBel
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 25, 2024
I say, if it isnt’t broke don’t fix it!
I’ve had an otter for my iPad for many years and I love it. As it was getting ratty I decided to buy a new one. I love the color and it’s sturdy enough, but… I hate the fact that they changed the pen holder! It’s awkward to take out and it does not close neatly as the other one did over the pen for travel. I wish you would stick with a design if it works and not consta...
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Response from Staples :
Hello! Thank you so much for your feedback. We hope you enjoy the great protection of the Symmetry Series 360 Elite case. Should any questions arise, please reach out to our CS Team by phone or via chat, as we are always happy to help!
April 26, 2024
Joan De
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 7, 2024
Well made cover!
I love my new OtterBox cover. It captures my iPencil and overall is very well made. And I love the orange color.
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Johana
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 7, 2024
Great but with one fault
The case itself protects the iPad really well and I love the color choices but the reason I give it a three star review is because it has an iPad pencil holder that pulls out, but comes off too easily, and it’s almost impossible to put back on. It requires so much pressure to snap it back in. After that it frequently pops off. The pencil holder was one of the reasons I ...
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Response from Staples :
Hello, Johana! We are so sorry to hear that you are experiencing an issue with the pencil holder portion of the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
April 10, 2024
Mamma of Four
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 8, 2024
Don’t Buy
I wanted to love this as I have been an otterbox fan for YEARS, but this one missed the mark. The Apple Pencil holder broke off the first week. After about two weeks the case would not stay in place to hold the iPad upright. Very disappointing for an otterbox.
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Response from Staples :
Hello! We’re so sorry to hear about the trouble with your Symmetry Series case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
March 11, 2024
Josh
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 25, 2024
Nice case
Stylish iPad case. Apple pencil is a little cumbersome to remove from case. I like how sleek it is.
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PLMo
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 22, 2024
Nice but it broke
Love the product but it broke in the first 2 weeks of use.
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Response from Staples :
Hello! We are so sorry to hear that your Symmetry Series 360 case experienced an issue. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via warranty replacement.
February 23, 2024
KG13
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 19, 2024
Durable and nice size. I would highly recommend.
I like how thin and durable this case is. The thinness of the case works well for traveling in a backpack.
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Jammin Jo
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 12, 2024
Apple Pen Doesn't Charge
Would be a good case if my apple pen charged with the case on. Bummed that it doesn't.
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Response from Staples :
Hello! We are so sorry to hear of the charging issue you have with the case on. Our Customer Service Team would be more than happy to see if we can troubleshoot this with you! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
February 16, 2024
RunawayRowes
Reviewed at:
otterbox.com
Posted Jan 23, 2024
Biggest Mistake I’ve Ever Made
I hate this case so much! The rubber trim is stretched on one side so it won’t lie flat against the side of the iPad, the pencil tray comes loose every time I pick up the case with a pencil in the tray. Now the rubber edge of the pencil tray has come loose along all but an inch of its length and I have only had an Apple Pencil for 3 months.I bought this case less than a...
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Response from Staples :
Hey! We’re so sorry to hear about the trouble with your iPad case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 23, 2024
Eric
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 30, 2023
I can’t open it without fingernails.
I can’t open it without fingernails… it’s likely easier if you slide out the stylus holder, but you still have to use your fingernails… Which, if you’re constantly trimming your nails back, makes this nearly impossible. And my seven-year-old daughter cannot open it without help.. a millimeter of gap anywhere would have been so nice.
Overall, I’m pretty happy. Though, ...
Overall, I’m pretty happy. Though, ...
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Response from Staples :
Hello, Eric! We hope that over time and with use the benefits of the great protection of this case outweigh the symptom you are presently experiencing with the pencil holder portion of the case. If our Customer Service Team may assist or answer any questions that arise, please do not hesitate to reach out as we are always happy to help!
January 3, 2024
Chuck D
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 29, 2023
Great solution for IPad protection
Great secure cover over the screen that also serves as a good stand for the IPad when being used
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Greg S
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 30, 2023
bad pencil holder
The Apple Pencil holder broke off on my first trip away from home. It is very flimsy, and was my first comment when I put a pencil in it. I managed to mostly reattach the pencil holder, but am positive at some point the pencil will simply disappear when the pencil holder pops off or the pencil pops out, since it can never be stowed
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Response from Staples :
Hello, Greg! We are so sorry to hear that the pencil holder portion of your case broke. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
November 30, 2023
Mark S
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 1, 2023
360 Sym iPad Pro case
The 360 Sym iPad Pro case is high quality and fits well. Will provide adequate protection at home or while travelling.
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Daniela
Reviewed at:
otterbox.com
Posted Aug 31, 2023
Very disappointing.
I received this case as a warranty item as the case I had originally purchased was not available. This is the worst case that I have ever had. Firstly, the slide to hold the apple pencil is not functional. It is hard to get at the pencil and it constantly comes off from the case. Secondly, when I have the case in the folded position and set on a table, it is always ...
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Response from Staples :
Hello! We apologize that your warranty replacement case is not meeting your needs. If the case you purchased initially is discontinued, we are unable to replace it with the exact same case. However, we are most happy to see if there is a better case alternative to meet your needs and protect your device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
August 31, 2023
SB257
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 20, 2023
Product review
It is a good product but it did not work for me. I wanted a case that protected the ipad and majic keyboard. It returned it and waiting for the refund.
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Shirley
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 15, 2023
Case for iPad pro
This case is exactly what I was looking for. The fit is perfect, love this case
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