Customer Reviews for Asus Turbo Drive BW-16D1X-U External Blu-ray Writer, Black

Hi Thrackan, We are really sorry to hear about the performance issues you are experiencing with your new ASUS external blu-ray drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2410006842-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Optical Storage] Optical Drive FAQs and Troubleshooting - https://www.asus.com/support/faq/1053706/

Dear MikeandSomethi ngElse, Thank you for your comment/ We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused if you had experienced difficulty registering the optical disc driver. For your reference this product model is: BW-16D1X-U We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product registration, please email me at [email protected] and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Bball64r, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if this optical disc drive stop working. If the your PC stop recognizing this optical drive, check if your USB cable and the USB port on your PC are still working properly. Additionally, reinstall the chipset and USB drivers for your PC and ensure the OS is up to date. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Rodel ASUS Customer Loyalty

Hi Richard, We are really sorry to hear about the issue you are having with your ASUS optical disc drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please visit the following link for a guide to troubleshoot issues you are currently having with this product: https://www.asus.com/support/faq/1053706/ We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2505027581-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support

Dear Glenn777, Thank you for reaching out. We do understand your disappointment with the product and the inconvenience this may have caused if the optical disc drive cannot play movies and will not auto-play. To resolve these issues, please check if your computer meets the system requirements of the device. If it does meet requirements, please ensure the computer is running with the most current Windows version and the chipset driver is up to date. Additionally, if Windows Media Player application will not read movies, the file format is not supported by Windows Media Player. If this is the case, we recommend installing a third-party decoder software that supports the media's file format. Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Ftalbert, We do understand the inconvenience this may have caused if you suddenly started experiencing disc errors. The error message can possibly be related to a Windows update. If a recent update was installed, you can try to do a System Restore in order to revert the system to the last known good configuration when the optical drive was working properly, or update the DVD software you are using. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty