Customer Reviews for Samsung Trio Magnetic Wireless Charging Pad, 9W, 3.28 ft., Black (EP-P6300TBEGUS)

Hey BossladyQV, Thank you for sharing your experience with the Wireless Charger Trio. This charger supports multiple Samsung devices simultaneously, providing a sleek, convenient charging solution for compatible phones, watches, and earbuds. If you encounter different error codes when charging, please verify that you're using a genuine Samsung charger. Also, remove any cases, skins, or protectors from your phone, as they may block the wireless signal. We offer an online resource explaining how your wireless charger works. We recommend reviewing it for additional troubleshooting tips that may apply to your situation. Our team of experts is available to help. Feel free to contact us for additional support. Your feedback emphasizes the importance of proper device alignment and compatibility for the best experience. Samsung strives to create connected experiences that integrate seamlessly into daily life. Thank you for choosing Samsung as your preferred brand. Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-wireless-charger -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Kathleen, Thank you for sharing your experience with the Wireless Charger Trio. Designed for Galaxy users with multiple devices, this charger offers the convenience of charging phones, earbuds, rings, and watches all in one place. Your feedback on how it fits into your Galaxy ecosystem highlights the benefits of this all-in-one charging solution. We appreciate you being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day Dean, We appreciate you taking the time to reach out and share your update about your Wireless Charger Trio. The Wireless Charger Trio is an industry standard for Qi-certified devices. Please make sure you're using an authentic Samsung charging cable and adapter for optimal charging. Also, ensure your devices are properly aligned and centered. We understand how important it is to have your devices powered up when needed; please check out our guide linked below on how to get the best charge with your wireless charger. Feedback like yours helps us understand how our devices perform in real-world use. Thank you for your review. We appreciate you choosing Samsung as your preferred brand. Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Dee Dee, Thank you for sharing your experience with the Wireless Charger Trio. Multi-device charging solutions aim to reduce cable clutter while supporting multiple Galaxy products at the same time. Feedback about placement guidance highlights how intuitive design improves everyday convenience, especially when charging phones, earbuds, and watches all in one spot. We appreciate your choice of Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Scott K, Thank you for sharing your thoughts on the Wireless Charger Trio. Crafted to simplify charging multiple compatible devices simultaneously, this accessory focuses on convenience and efficiency in everyday use. Your feedback underscores how important a streamlined charging solution is within the Samsung ecosystem. We value you as a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages  

Hi Katia glorget, Thank you for your feedback on the Wireless Charger Trio. This accessory is designed to keep multiple devices powered through a single organized charging station, with a layout many users find especially convenient for watches and earbuds. The Trio showcases Samsung’s focus on reducing clutter while supporting a connected Galaxy ecosystem. We may need more information about your experience with the Wireless Charger Trio, so please reach out to our Samsung Support Team for further assistance. Insights like yours help shape how future charging solutions are designed and improved. Thank you for being a Samsung customer. Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello JonR, Thank you for sharing your experience with the Wireless Charger Trio. This device is designed to consolidate multiple Galaxy gadgets into a single, organized charging station, allowing you to charge a phone and watch simultaneously. Understanding how various devices interact with shared charging surfaces can shape our future charging habits. We truly value your feedback. Thank you for being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Sgensmith, Thank you for sharing your experience with the Wireless Charger Trio. This device is designed to charge multiple Galaxy devices simultaneously, reducing cable clutter while keeping your essentials powered. For the best charging results with your phone, position it so the middle is on the charging pad. Slight overhang is okay, as it helps establish a strong connection. For your watch, if you're using the Galaxy Watch8, the updated design and sensors mean it’s best to use the included charger for optimal charging. Your feedback emphasizes the importance of proper placement and alignment during daily charging routines. We value your insights and thank you for your continued interest in Samsung products. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there DBoga, Thank you for sharing your thoughts on the Wireless Charger Trio. Designed to simplify charging, this accessory supports multiple devices in one streamlined setup, even with protective cases in place. It’s great to have the freedom of reducing cords while keeping essentials powered throughout the day with a safe and reliable charge. Feedback like yours reflects how wireless charging enhances everyday convenience. Thank you for being a Samsung customer. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day Dean, Thank you for sharing your experience with the Wireless Charger Trio. This charger was designed to make charging multiple Galaxy devices easier through simple placement and broad compatibility. For proper charging, ensure the back of your device touches the wireless charger and that your device is centered. Foldable phones should be closed with their backs facing the charging pad. If necessary, remove your phone's case, especially if it is thick. Additional tips for achieving a good connection with your Wireless Charger Trio are available through the online resource linked below. Your feedback on alignment and charging detection helps us improve how Galaxy accessories work seamlessly with phones and earbuds. We appreciate your input and thank you for being part of the Samsung ecosystem. Use Wireless charging or PowerShare with Galaxy devices https://www.samsung.com/us/support/answer/ANS10002057/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Vroom We appreciate your feedback on the Wireless Charger Trio. It was designed to power multiple Galaxy devices simultaneously while maintaining a sleek, modern appearance. Your input helps us ensure that future charging accessories support even more watch setups for daily convenience. Due to the structure and new design style of the Galaxy Watch8 caused by its sensors, it is recommended to use the charging puck that comes with the watch. Thank you for your feedback and for choosing Samsung accessories. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Trini, We appreciate your feedback on pad alignment with your Wireless Charger Trio. The Trio uses dedicated coils for phone, watch, and buds, and precise placement helps power flow efficiently. For the best charging experience, please ensure that if you have a case on your device, it is compatible with wireless charging options. Your feedback helps us improve so that multi-device charging feels simple every time you set your Galaxy down. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Bosslady QV, Thank you for sharing your experience with your Wireless Charger Trio. If you notice that your wireless charger is not charging your devices, please ensure you are using an authentic charging cable. Followed by the placement of your device, which is aligned with the charging pad. If you continue to run into the same behavior with your charging pad, please remember that our Samsung Support Team is here to assist you. Please be advised that Samsung products are warranted against manufacturing defects in materials and workmanship for the limited 12-month warranty period specified for each product. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Luv Samsung, Thank you for sharing your insight on your Wireless Charger Trio. Samsung does not recommend using any chargers other than Samsung chargers, especially uncertified or counterfeit chargers. These can hinder the charging of your device and may cause battery issues if used long-term. You should also make sure your charger is an authentic Samsung charger. Please ensure your phone has fast charging enabled and keep in mind, you have to keep your wireless charger charged as well. When it comes to your buds please ensure you have buds that are compatible with wireless charging. Check out more about your wireless charger by checking out the article linked below. thank you for your feedback. We appreciate you choosing Samsung. Wall chargers and charging your Samsung phone or tablet https://www.samsung.com/us/support/answer/ANS10001612/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Belen,\nThank you for reaching out and sharing your experience with your Wireless Charger Trio. We understand it can be frustrating when your charger is not working as expected. Please be advised, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please contact our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung! \nMobile Accessories Support \nhttps://www.samsung.com/us/support/mobile/mobile-accessories/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Hi Kimi, Thank you for updating us on how your Wireless Charger Trio is working. We understand the benefit of being able to charge multiple devices with one device. If you notice that your devices are taking longer than usual to charge, please check the back cover of your device. The device must be placed very close to the wireless charging pad, as some types of back covers can block wireless charging. In this case, please remove the back cover and try charging again. Foreign materials between the device and the charger can also prevent proper charging. Keep the device’s back and the charging pad clean by gently wiping away dust with a soft cloth before charging. Use a Samsung-approved charger with the proper input voltage and current. Connecting a low-power charger to the charging pad can slow charging speed and may prevent the battery from charging properly. Also, ensure that the Fast wireless charging option has been selected. For more troubleshooting steps, please refer to the online article, “Issues with Samsung wireless charging pad or stand.” Thank you for your review; we appreciate you choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages