Customer Reviews for Samsung Trio Magnetic Wireless Charging Pad, 9W, 3.28 ft., Black (EP-P6300TBEGUS)

Hello Bosslady QV, Thank you for sharing your experience with your Wireless Charger Trio. If you notice that your wireless charger is not charging your devices, please ensure you are using an authentic charging cable. Followed by the placement of your device, which is aligned with the charging pad. If you continue to run into the same behavior with your charging pad, please remember that our Samsung Support Team is here to assist you. Please be advised that Samsung products are warranted against manufacturing defects in materials and workmanship for the limited 12-month warranty period specified for each product. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Luv Samsung, Thank you for sharing your insight on your Wireless Charger Trio. Samsung does not recommend using any chargers other than Samsung chargers, especially uncertified or counterfeit chargers. These can hinder the charging of your device and may cause battery issues if used long-term. You should also make sure your charger is an authentic Samsung charger. Please ensure your phone has fast charging enabled and keep in mind, you have to keep your wireless charger charged as well. When it comes to your buds please ensure you have buds that are compatible with wireless charging. Check out more about your wireless charger by checking out the article linked below. thank you for your feedback. We appreciate you choosing Samsung. Wall chargers and charging your Samsung phone or tablet https://www.samsung.com/us/support/answer/ANS10001612/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Belen,\nThank you for reaching out and sharing your experience with your Wireless Charger Trio. We understand it can be frustrating when your charger is not working as expected. Please be advised, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please contact our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung! \nMobile Accessories Support \nhttps://www.samsung.com/us/support/mobile/mobile-accessories/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Hi Kimi, Thank you for updating us on how your Wireless Charger Trio is working. We understand the benefit of being able to charge multiple devices with one device. If you notice that your devices are taking longer than usual to charge, please check the back cover of your device. The device must be placed very close to the wireless charging pad, as some types of back covers can block wireless charging. In this case, please remove the back cover and try charging again. Foreign materials between the device and the charger can also prevent proper charging. Keep the device’s back and the charging pad clean by gently wiping away dust with a soft cloth before charging. Use a Samsung-approved charger with the proper input voltage and current. Connecting a low-power charger to the charging pad can slow charging speed and may prevent the battery from charging properly. Also, ensure that the Fast wireless charging option has been selected. For more troubleshooting steps, please refer to the online article, “Issues with Samsung wireless charging pad or stand.” Thank you for your review; we appreciate you choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Peter k, Thank you for reaching out and sharing your insight on your Wireless Charger Trio. You might need to remove the case from your phone to get a good connection for charging. If your case is not MagSafe-compatible, it may prevent your device from charging fully. Most Samsung Galaxy smartwatches are compatible with wireless charging, but the design of the Galaxy Watch 8 has changed due to the added sensor feature, so it’s recommended to use the charger that comes with the watch. Thank you for your review. We appreciate your choosing Samsung. Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Bonjour Kenn, Thanks so much for sharing how your Wireless Charger Trio is working! Choosing wireless charging is always a convenient and hassle-free option. If your device isn’t charging after placement, try disconnecting any wired headphones or charging cables, removing third-party accessories, and ensuring your phone is correctly positioned on the pad. Please double-check that your phone is compatible with wireless charging, and place it centered on the pad with no obstructions. For Galaxy Fold and Galaxy Z Flip users, remember to keep them closed with the back side down. For more helpful tips to get the best wireless charge, take a look at the online article linked below. We really appreciate your review and are grateful you chose Samsung as your go-to brand! Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-wireless-charger -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there Robert, Thank you for sharing your thoughts on your Wireless Charger Trio. It’s all about convenience. Being able to place your phone down and know it is charging without having to pull out cords and use the charger port can genuinely make a difference. While in most cases the watch band for your watch allows you to lay it in the accessory section, if you have the Galaxy Watch8, due to the new sensor design, you may need to use the charger that came with the device itself. If you have any questions, please feel free to reach out to our Samsung Support Team. One of our talented members will be more than happy to help you. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, Thank you for sharing how it is going with your Wireless Charger Trio. If you have upgraded to the Galaxy Watch8, due to the sensors in the smartwatch, it's recommended to use the provided charger that came with the watch. If you have any questions or concerns, please reach out to our Samsung Support Team for further assistance. We are here to help, and thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey hey Sammy, We appreciate your feedback regarding the Wireless Charger Trio. Its convenient design and versatile charging capabilities are intended to accommodate a broad spectrum of users. While we acknowledge that the Galaxy Watch8 has been redesigned with enhanced sensors to improve user experience, the most compatible charging method currently is the charging cable supplied with the Galaxy Watch8. Although it is capable of wireless charging, the optimal method to maintain its power is via the charging puck provided with the smartwatch. Thank you for being a valued member of the Galaxy family. – Stay inspired with Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Patel, Thank you for sharing your thoughts on the Wireless Charger Trio. We truly appreciate hearing about your experience, particularly regarding how the device maintains alignment during charging. The Wireless Charger Trio is thoughtfully designed to support simultaneous charging of multiple Galaxy devices in one compact solution, enhancing the convenience of your daily routine. To ensure optimal charging, please position your device directly in the center of the pad, ensuring it is clear of any obstructions. A common reason for wireless charging interruptions is improper placement on the charging pad. This can temporarily disrupt the connection between the device and the charger. We recommend removing any phone cases, skins, or accessories that might interfere. Additionally, avoid placing metal objects, such as magnets, RFID cards, holders, or credit cards, between your device and the wireless charger. For additional tips on optimizing your charging experience, please refer to the linked article “Issues with Samsung wireless charging pad or stand.” Your feedback is invaluable to us as we strive to provide dependable performance and seamless design in our accessories. Thank you for being a part of the Samsung community! Issues with Samsung wireless charging pad or standhttps://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-wireless-charger -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience, Connor. The Wireless Charger Trio is expertly designed to enhance your charging routine by allowing you to power up to three compatible devices simultaneously, all while exuding sleek style and innovative functionality. We're pleased to learn that one charger is providing the fast and reliable performance it was built for. For optimal performance, consistency is essential. If you encounter any difficulties with your wireless charger, your phone is not connecting, and you notice a flashing light, there are several steps you can take to address the issue. Start by ensuring your phone is positioned correctly on the charger. If the light continues to blink after removing your devices from the charger, consult the "Phone is not charging with wireless charger" section for guidance. Next, disconnect and examine the charger and cables. Inspect for any signs of damage, such as bent connections or frayed wires, and replace any parts that exhibit wear. Reconnect the charger to a power source by plugging it into a functioning AC adapter. The light will flash briefly and then turn off once the charger is ready to use. If the light continues to blink even when no compatible device is being charged, please contact us for further assistance. This compact charging station remains a favorite for those aiming to streamline their setup with speed, style, and versatility. We appreciate your feedback as we continue our journey of innovation. Thank you for choosing Samsung. Issue with Samsung wireless charging poad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light — Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Howdy Galvertson Almonte, Thank you for sharing your experience with the Wireless Charger Trio. Being able to charge three devices at once has been a game changer, especially when you're on the go. With Fast Wireless Charging, you can now do this even faster. If you notice that your phone is only charging to a certain percentage, please ensure that your wireless charger is receiving a proper charge using an authentic Samsung charging cable and adapter. Additionally, check that Battery Protection is turned off. To do this, make sure the switch next to "Protect battery" or "Battery protection" is turned off; the switch will appear gray when it is off. If this option is enabled, your device will not charge past 85%. Additionally, ensure that your watch battery is optimized to charge fully and that your device is compatible with wireless charging. Position the device in the center of the charging pad, ensuring there are no obstructions. For further assistance, please refer to the guide titled “Samsung phone or tablet will not charge.” We appreciate your feedback, and thank you for choosing Samsung! Samsung phone or tablet will not charge https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-does-not-charge-wirelessly -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Mike, It's great to hear that you're enjoying your Wireless Charger Trio! It's an excellent way to charge multiple devices at once without the hassle of searching for charging cables and adapters. Regarding your complaint, please ensure that your device is compatible with wireless charging. Position the device in the center of the charging pad, ensuring there are no obstructions around it. Also, remove any cases, skins, or screen protectors, as they might interfere with the wireless signal. If you'd like to learn more about your wireless charger, please check out the article titled "Samsung Phone or Tablet Will Not Charge." Thank you for your feedback. We appreciate your trust in Samsung. Samsung phone or tablet will not charge https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-does-not-charge-wirelessly -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Anthony, Thank you for taking the time to share your experience with the Wireless Charger Trio. We understand the importance how important a seamless charging experience is and we appreciate your insight. The Wireless Charger Trio is designed to provide convenient multi device charging and its efficiency is optimized when devices are aligned correctly for the best charging performance. While certain cases may impact wireless charging, ensuring proper placement can help maximize the charging speed and reliability. We are always wanting to enhance our products and your feedback is valuable in shaping future innovations. We thank you for your review. Thank you for being a valued Samsung customer! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello marksic, Thank you for taking the time to provide your detailed feedback on the Wireless Charger Trio. We appreciate the effort you put into analyzing the product’s performance; your insights are valuable to us. Samsung is committed to delivering high-quality, innovative solutions, and we continually strive to refine and enhance our products. We hope you will continue to explore our range of offerings as we work to meet and exceed customer expectations. If you need further assistance, please reach out to our Samsung Support Team. Thank you for contacting us, and thank you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages