Customer Reviews for Samsung S95D Series 55" OLED 4K TV (QN55S95DAFXZA)

Halcyon, We appreciate your thoughts on the picture quality of Samsung’s S95D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust. Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1. Standard: Is the default mode suitable for general viewing environments 2. Dynamic: Makes the picture brighter and clearer in bright viewing environments 3. Eco: Provided to save energy 4. Movie: Suitable for watching TV or movies in a dark room 5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching. You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings). For further assistance with settings adjustments, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Georeizr, It’s unfortunate to hear of your experience with Samsung’s S95D TV. We are committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Lucy, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: •  LiveChat •  Manuals, Software, & Warranty Info ~ Samsung Pro

Bernard, Thank you for sharing your experience with Samsung’s S95D TV. Please try these troubleshooting steps for your blank screen issue: 1. Check the One Connect cable for damage and solid connection. Disconnect and firmly reconnect the One Connect cable at both ends. Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged. 2. Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable) to see if the TV displays an error message. If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced. If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, your TV will need service. 3. Press the Home button on the remote. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 4. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on. 5. Using HDMI Troubleshooting, you can check the connection to HDMI cables and external devices (takes approximately 2 minutes). Menu > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting If the issue persists after these steps, the TV may need service. So we can better investigate your issue and assist you towards a solution or replacement, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

James, It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Disappointed customer, It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

PW PW, We appreciate you sharing your experience with your S95D TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams. Should you ever have questions or need help with your S95D TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro