Customer Reviews for DYMO Digital Shipping Scale 25 Lbs. (1772059)

Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the Auto Shut-Off feature. We value your feedback and it will be forwarded to the appropriate department for further review. Please be informed that the scale automatically shuts off when not in use to conserve battery power. If you require further assistance, please do not hesitate to get in touch with us directly. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello. Thank you for reaching out to us and sharing your feedback about our M25 scale. We sincerely apologize for the inconvenience caused by the Auto Shut-Off feature. We value your feedback and it will be forwarded to the appropriate department for further review. Please be informed that the scale automatically shuts off when not in use to conserve power. If you require further assistance or you have more feedback, please do not hesitate to get in touch with us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello, Thanks for contacting us. If you require assistance or need to submit a formal claim for this product, you can reach us at www.dymo.com/support?cfid=contact-us, via LiveChat, or by phone at 1-877-724-8324. We’re available Monday to Friday from 9 a.m. to 5 p.m. Eastern Time. Best regards, —DYMO Consumer Care

Hello. Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review. We appreciate your interest in our product and apologize for any inconvenience this may caused. Currently, there is no option to disable the auto shut-off feature on all M series DYMO scales. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time. Thank you! DYMO® Consumer Care

Hi Jeff. Thank you for contacting and sharing your honest feedback with us as it's valuable. We sincerely apologize for the inconveniences you are experiencing with the auto-off feature of your scale. The scales is designed to turns off after 3 minutes of inactivity. Kindly be informed that this feedback will be forwarded to the appropriate department for further review. If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hi Welks. Thank you for contacting us and providing honest feedback. We welcome your feedback because it allows us to improve the quality of our products and services. We sincerely apologize for any inconvenience caused. Your feedback is important to us, and it will be forwarded to the appropriate department for review. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hi. Thank you for contacting us and sharing your valuable feedback with us. We sincerely apologize for the inconvenience you are experiencing with our device. The scale has an auto-shut-off feature, which turns the device off after 3 minutes of inactivity. This feature cannot be disabled on the M25 scale. Please be informed that this information will be forwarded to the appropriate department for further review. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hi Sarah. We sincerely apologize for the inconvenience caused and for letting you down. We are committed to providing you with a positive experience. Kindly reach out to us directly so that we can further assist you. Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello Jake. We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us please be aware that this information will be forwarded to the appropriate department for further review. The scale has an Auto Shut Off feature which automatically turns off the scale after three minutes of inactivity. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello. We sincerely apologize for the inconvenience caused. It is not possible to disable the auto-shut off feature in our M-series scales. Please try our S-series scales as they are the ones that have that possibility. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello. We sincerely apologize for the inconvenience caused. Unfortunately, it is not possible to turn off the auto-shut off feature. The scale automatically shuts off after three minutes of inactivity. Kindly reach out to your software provider so that they can verify if the scale is compatible with their software or not. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hi Chuy. We sincerely apologize for the inconvenience caused. If the scale is shutting off before the three minutes of inactivity please power cycle by removing the batteries, USB cable and anything on the scale. Press the power button 20 times and then insert brand new high-quality batteries. Your scale should now be able to shut off after 3 minutes of inactivity. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello. We sincerely apologize for the inconvenience caused by our product. The scale has an Auto Shut Off feature which automatically turns off the scale after three minutes of inactivity. If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! DYMO® Consumer Care

Hello,
We apologize our product has not met your expectations. All feedback will be passed to appropriate department to make sure that our products meet the requirements of our Consumers.

If we can be of any further assistance, please reach out to us via our website: dymo.com, or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
DYMO Consumer Care

Hello Aggie, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the DYMO M25 Digital Scale. We apologize our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down. It appears that the display on your device may gave been defective. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.

Hi Deanna, Khanh from DYMO Consumer Care. Thank you for providing us feedback for our DYMO Digital Scale M25. I am very sorry that our product has not met your expectations. You can try to remove the batteries; press power button 10 times; insert the batteries back and turn it on. We are happy to assist in resolving all issues with any of our products. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST. Please use the reference number 26786083 .You can also find ‘Contact us’ option under the support tab on the DYMO website.