Customer Reviews for Samsung Book Cover Polyurethane 14.6" Keyboard Case for Galaxy Tab S9 Ultra & S9 Ultra 5G & S10 Ultra, Black (EF-DX925UBEGUJ)

Greetings JayCyn, Thank you for sharing your experience with your Book Cover Keyboard – AI. Designed to enable full functionality with your Galaxy Tab, it makes staying productive easier and provides a great option for protecting your device. If you notice that your Book Cover Keyboard is not working as expected, please be advised that Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please contact our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung as your go-to choice! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day Raymond, Thank you for reaching out and sharing your experience with your Book Cover Keyboard - AI Key. If you notice that your keyboard is not responding when using it with your Galaxy Tab, please check for software updates. Go to Settings > Software update, and make sure you are connected to Wi-Fi. Then, detach the keyboard from your tablet and reattach it after about 10 seconds. Look for a pop-up indicating that your keyboard needs a firmware update. If you need further assistance, please contact our Samsung Support Team. Additionally, check out the linked article for more information about your Book Cover Keyboard and the downloadable version of your user manual. Thank you for your review. We appreciate you choosing Samsung. Connect the keyboard cover to your Galaxy Book https://www.samsung.com/us/support/answer/ANS00062942/ Book Cover Keyboard https://downloadcenter.samsung.com/content/UM/202308/20230804200444886/EF-DX91X_UM_GLOBAL_Type_Rev.1.0_230719.pdf -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there LeBaronNYC, Thank you so much for sharing your insightful thoughts on your Book Cover Keyboard! We really appreciate how you highlighted the similarities and pointed out areas where we can improve. Your feedback is truly valuable to us, and we understand everyone uses their device accessories differently. Rest assured, we’ll pass along your suggestions to our design team, just like we do with all valuable input from users like you. We’re grateful for your ongoing loyalty as a long-time Samsung user, and we genuinely appreciate you taking the time to reach out to us. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience, Louie. We appreciate you taking the time to provide feedback and express your concerns. The Book Cover Keyboard was designed with productivity in mind, providing a premium typing experience, integrated function keys, and seamless connectivity for those who value performance on the go. It transforms your tablet into a powerful productivity tool. Whether you’re taking notes or quickly composing emails, it’s a fantastic companion for the Galaxy Tab. Thank you for being part of the Samsung family. I’m here to help you do more, just like you. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

How is it going AndyKos, The Book Cover Keyboard is definitely where protection meets productivity. You have highlighted everything we hoped to embody in the Book Cover Keyboard. You understand the need for functionality and durability with your Galaxy Tab, as well as being stylish and easy to use. The standout is the alignment of the Galaxy AI, which gives the case and tablet seamless usability. We thank you for sharing your experience with us and for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Jesus Maldonado, Thank you for sharing your experience with the Samsung Book Cover Keyboard. We understand the importance of comfort and versatility when using accessories, especially with innovative devices like the Galaxy Tab. Your feedback on usability and functionality helps us better understand the needs of our valued customers. At Samsung, we are dedicated to delivering products that enhance your overall experience, and we continuously study designs to meet those standards. We appreciate your input and thank you for being a part of our journey. Thank you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello tswartz701955, Thank you for your feedback regarding your Book Cover Keyboard – AI Key. If your keyboard is not being detected, this may often be due to software updates. In some cases, updating the device's firmware is necessary to ensure that the correct drivers are running and that all peripherals can connect effectively. Please try downloading the latest user interface (UI) and reboot your tablet to see if this is the resolution. If you need further assistance, feel free to reach out to our skilled Samsung Support Team for help. Thank you for being a valued member of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Bmore, Thank you for sharing your experience with your new Book Cover Keyboard - AI Key, Galaxy Tab S10 Ultra | S10 Ultra 5G | S9 Ultra | S9 Ultra 5G. This is where protection meets productivity with the Book Cover Keyboard - AI Key. At Samsung, we strive to exceed our customers' expectations, and feedback like yours is invaluable in our ongoing efforts to provide innovative, high-quality products. The backlight may be illuminated by toggling the keyboard backlight on and off using the Fn and F9 keys. If this key combination doesn’t work, you may need to install the appropriate Samsung Settings app on your tablet. You can refer to the article titled “Cannot Enable Keyboard Backlight on Samsung PC” for guidance on getting the backlight to function properly. We want all our customers to feel confident in their Samsung purchases, which is why every product comes with a 12-month manufacturer warranty. If you need further assistance, please don’t hesitate to contact our Samsung Support Team at 1-800-SAMSUNG. They can often help you via phone or chat. Thank you for being a loyal Samsung customer. We look forward to hearing from you. Have a great day! -Ty Cannot enable keyboard backlight on Samsung PC Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages