Customer Reviews for StarTech Universal USB 3.0 Ultrabook Docking Station (USB3SDOCKHDV)

We are sorry to hear that you experienced difficulty with USB3SDOCKHDV. This is not expected behavior for this docking station. One of our technical advisors will be reaching to gather information about your setup, and see if we can help resolve the issue you are seeing.

We pride ourselves on our high-quality standards and are sorry to hear about the problems you've experienced with our USB3SDOCKHDV. The USB3SDOCKHDV comes with a 3-year warranty and free lifetime technical support and we want to help get this working properly for you. Please contact us for assistance at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.

Thank you for sharing your experience with our USB3SDOCKHDV. We apologize for the difficulties you're having and want to assure you that this dock should not pause while you're using it. If the pauses happen when using specific software, we recommend looking to see if that software uses Hardware Acceleration and disabling that if possible. If this is happening across all software then we'd like to speak with you further to help isolate what is causing this so that we can fix this for you. Our Technical Advisors are available 24 hours a day, 5 days a week and you can reach us at www.startech.com/uk/support.

Product quality is very important to us and we're sorry to hear that our USB3SDOCKHDV has stopped working after 2 years. The USB3SDOCKHDV has a 3-year warranty with lifetime technical support and we want to help fix this for you. Please contact us at www.startech.com/support for a replacement. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.

We're sorry that the combination of products has not worked as expected. This combination of devices will work together but it is a more complex configuration. You will need to use the HDMI and VGA video ports on the dock as VGA and DVI cannot be used at the same time with this model If you are using a wireless or gaming keyboard and mouse, we suggest connecting those devices to the 2 USB hub ports on the KVM switch. We would be happy to go through the configuration and discuss some troubleshooting steps with you. To speak with a member of our Technical Support team, please call us toll-free at 1-800-265-1844 or chat live with us at StarTech.com/Chat.

Thank you for your feedback on USB3SDOCKHDV. We're sorry it stopped working for you and want to help. This laptop docking station is compatible with macOS 10.6 - 10.12 and macOS 10.14. If you are using macOS 10.13, we suggest upgrading to macOS 10.14 to restore full functionality. If you're using an operating system within the range mentioned above, there may be other factors contributing to the issues you're seeing. We recommend reaching out to our Technical Advisors for troubleshooting assistance at 1-800-285-1844 or www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.

Thank you for your feedback on USB3SDOCKHDV. We apologize for the performance issues you've had with it. It's unusual for this dock to use a lot of resources, so we'd like to look into this further to determine the source of the problem you're experiencing. We have Technical Advisors available 24 hours a day, 5 days a week, through www.startech.com/support. A great step to take in the meantime is updating your drivers for USB3SDOCKHDV to the latest available. The latest drivers are available here: https://www.startech.com/USB3SDOCKHDV#dnlds

We're sorry for the problems you've had with USB3SDOCKHDV. We will reach out to you to help find out the problem and get your setup working as quickly as possible. Our support options can be found at www.startech.com/support. To find product-specific options, please use the Product ID of your unit: USB3DOCKHDV.

Thanks for sharing your review of our USB3SDOCKHDV. We're very sorry that the audio quality was underwhelming. Did you find this was the case when using the 3.5mm jacks or with the HDMI port as well? We typically find the quality is very respectable so perhaps your docking station is faulty. We would like to help the best we can. Feel free to chat with one of our Technical Advisors at chat.startech.com.