Customer Reviews for Samsung Galaxy 15.6" Chromebook, Intel Core i3, 8GB RAM, 256GB SSD, 13-Hour Battery, Chrome OS, Light Titan (XE550XGA-KC1US)

Good day Luxxor, Thank you for finding the free time to share your thoughts with us about your experience using the Samsung Galaxy Chromebook Plus. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Chromebook is crashing and freezing, there are a few things you can try before going directly to a factory reset. Refreshing your Chrome browser, closing all your opened tabs, and uninstalling problematic programs can help get your device running again. There are a few factors that can affect your Chromebook’s performance, such as the device’s age or using a large number of programs at once. If your Chromebook is lagging, you can try closing some active programs and then checking for available updates. If you are encountering issues with your Chromebook crashing, freezing, or lagging, there are some quick fixes you can try. For instance, refreshing your Chrome browser, uninstalling recent apps or programs, and checking for available updates can help keep your device running smoothly. For your convenience, I have included a few links to resources below to help resolve what you've described to be experiencing with your Chromebook Plus. Feel free to check those out and let us know afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Samsung Chromebook crashes or freezes https://www.samsung.com/us/support/troubleshooting/TSG01209529/ Samsung Chromebook performance is lagging https://www.samsung.com/us/support/troubleshooting/TSG01209530/ Samsung Chromebook is slow or not working properly https://www.samsung.com/us/support/troubleshooting/TSG01209528/

Howdy ChromebookCutie86, Thanks for taking the opportunity to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Chromebook Plus. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The Samsung Galaxy Chromebook Plus is highly durable, featuring a rigid, all-metal chassis in a slim 11.8 mm, 2.58 lb. design. It boasts a premium, sturdy build that resists flex. It is a solid, portable device designed for, but not limited to, travel. With their powerful, yet light design and long-lasting battery, Samsung Chromebooks are made for the everyday grind. You can take them almost anywhere on a single charge. However, when they do need some battery power, charging them is simple! Check out, "How to charge your Samsung Chromebook and get the best battery life" for some helpful hints to get the best performance out of these innovative devices. If you would like any further assistance afterward, please feel free to contact Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thanks for choosing Samsung! - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Galaxy Chromebook Plus https://www.samsung.com/us/computing/chromebooks/chromebook-plus/ How to charge your Samsung Chromebook and get the best battery life https://www.samsung.com/us/support/answer/ANS10003318/