Customer Reviews for Samsung S90D 55” Smart OLED 4K UHD TV (QN55S90DAFXZA)

Hello, It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Ttoman, I apologize for the inconveniences you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test If the issue persists, please reach out to us so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

samsung4893, It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Jaime, We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. If there’s anything we can do to further improve your experience, please know we’re here to help. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Artie, I’m sorry to hear your S90D TV’s remote is not working as expected. If your TV’s volume is changing on its own, please clean the upper edge of the remote control pad (transmission window). If that didn’t do the trick, please also try these troubleshooting steps: - Try re-pairing your remote by pressing and holding Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the remote issues persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro