Customer Reviews for Samsung Neo QN990F 75" Smart QLED 8K UHD AI Enabled TV (QN75QN990FFXZA)
Samsung Neo QN990F 75" Smart QLED 8K UHD AI Enabled TV (QN75QN990FFXZA) is New at Staples
Item # : IM1SG8834
Model # : QN75QN990FFXZA
- Immerse yourself in a cinematic experience with a stunning 75" display. Perfect for large living rooms or home theaters where you want every detail to shine
- Powered by Samsung’s Neo QLED technology and advanced AI, this Smart TV delivers unmatched brightness, vibrant colors, and smooth motion for movies, sports, and gaming
Price is $6,199.99
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Over 30
343 reviews
Most helpful positive review
Posted Feb 6, 2026
I love the way it looks
One of the best pictures on a t v I have ever seen
VS
Most helpful critical review
Posted Nov 6, 2025
NOT WORTH THE PRICE!
The main issue, as many users and reviewers have noted, centers on motion handling. Despite having a 120Hz refresh rate panel and features like "AI Motion Enhancer Pro," the TV suffers from a "decent" at best response time with noticeable blur behind fast-moving objects.
For sports enthusiasts, this is a major drawback. Fast action, like a football being thrown or a soc...
For sports enthusiasts, this is a major drawback. Fast action, like a football being thrown or a soc...
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Creecdav
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 6, 2026
I love the way it looks
One of the best pictures on a t v I have ever seen
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Shae
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 6, 2026
Love the picture
Im homeless at the moment and living with a friend to help me get back on my feet so im needing some stuff to finish my home once I get going on my feet to move out I have kids so thats going to be a must for my children and me so I can keep up on the world
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rob 86
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 5, 2026
Not what I would expect from the flagship model
Within 2 months of having the TV I've noticed several small squares on the screen in a row, painful to get support out to look at the screen. AI features can make the picture overly dark and mute the colours
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Response from Staples :
Hi,
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
February 5, 2026
dexterdexter
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 4, 2026
amazing!
this is the most amazing 85" Class Neo QLED 8K QN990F Vision AI Smart TV (2025)
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Deeroj13
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 4, 2026
Great picture quality
The brightness and picture quality are unmatched! Can't believe it took so long to spring for one of these models. I would have done it sooner had I known the picture would be beyond belief! Would recommend 100%
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Wdsmn29
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 4, 2026
Great features
Good picture great features and quality good picture
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Epicthemepic
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Feb 2, 2026
This tv is awesome!
epic and awesome because I wanna get this for my mom's birthday and she always wanted one
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dexterdexter
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Jan 30, 2026
amazing!
this is such a wonderful 65" Class Neo QLED 8K QN990F Vision AI Smart TV (2025)
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AngSam
Reviewed at:
Samsung US
Posted Jan 22, 2026
Lacks usability and picture quality!
Picture quality is not as good as I hoped. We expected for this price for it to be better than it is. Also the extra boxes and parts are a problem. I don't like the setup and the picture is not made better because of the extra hardware. We needed a better in home install they didn't know how to set up the TV or even what it needed to work. We are very disappointed in th...
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Response from Staples :
AngSam,
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
January 22, 2026
Keicy
Reviewed at:
Samsung US
Posted Jan 10, 2026
Great!!
everything is amazing about this tv. Al works perfect
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Will1216
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 31, 2025
Awesome product
This product has amazing picture and sound. I can literally imagine that I'm in the movie, it's real life imagining is out of this world. I can feel the picture on my face and I'm in the back drop physically. I would never own another product after experiencing this in person!!
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Queenbee81
Reviewed at:
Samsung Canada
Posted Dec 30, 2025
Overall great TV
Bought a year ago, great TV, had sound issues but looks like update fixed it.
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FootballGuy
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 30, 2025
Amazing TV
Imagine having a long stressful Monday, coming home to be greeted by a bright and big TV getting ready to watch MNF. It's a great stress reliever.
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LyrixMoon
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 29, 2025
I Call this TV the Mesmerizer Hypnotize 2.0
When this TV is on no one bothers me. Best investment thus far. Now to Techie, on you guys. This limited native 8k content AI powered 4K brings the best picture. 10/10 I definitely recommend. This is the true version of "you get what you pay for". Im talking with or without glasses this picture is clear as the looking glass. The top two features as a customer are and I'...
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This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 29, 2025
This is beyond words its amazing quality
It's realistic amazing quality soud and image the whole TV is amazing
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matthew
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 27, 2025
absolutely stunning picture
i cant believe how great it looks. ive never seen anything like it, im stunned
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Steven
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 26, 2025
Amazing TV
The picture quality on this QN990F is absolutely stunning. Even with limited native 8K content, the AI-powered upscaling makes my existing 4K movies and games look noticeably sharper and more "real". I especially love the Wireless One Connect Box—it makes the setup look so much cleaner without wires dangling from the TV.
​The only reason I'm giving it 4 stars instead of...
​The only reason I'm giving it 4 stars instead of...
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Memike
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 24, 2025
It is more real than real life
What an amazing TV to be quite honest
Pretty much as every feature you want, I could spend hours looking through the settings, personalizing this, making it just write for me and to be honest, my wife wears glasses. I have 2020 vision, but she's always struggled with TV subtitles. And what's going on on the screen? But the picture is so crisp. I haven't heard her compla...
Pretty much as every feature you want, I could spend hours looking through the settings, personalizing this, making it just write for me and to be honest, my wife wears glasses. I have 2020 vision, but she's always struggled with TV subtitles. And what's going on on the screen? But the picture is so crisp. I haven't heard her compla...
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Lovethis
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 23, 2025
Best sound and picture
So clear and easy to use. Beautiful sound when hooked up to speakers. Love it!
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NOLANRYAN0181
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 22, 2025
Great picture and Quality!
Another Great Samsung TV! A bit more expensive than id have liked. But overall fantastic!
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