Customer Reviews for Samsung NeoQLED The Frame Pro 65" Smart 4K Ultra AI Enabled TV (QN75LS03FWFXZA)

Hello, We appreciate you sharing your thoughts on The Frame Pro. Please note that Art Mode & Art Store have always required both an Internet connection as well as a Samsung Account; however, you can display your own photos &/or artwork that you've previously uploaded to The Frame via the SmartThings app or via USB and then view them in Art Mode offline. This support link may provide helpful information on Art Mode as well: https://www.samsung.com/us/support/answer/ANS00076727/ If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box. To resolve this issue, please try the following steps: 1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough. 2. If the unit is powered on but still disconnected, you may need to adjust the alignment: o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection. If you need more help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section. ~ Samsung Specialist

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We're sorry to hear about the negative experience and inconvenience this has caused. We will share your feedback with the team!

: Hello! Thank you for your review and feedback. We will pass your comments along to our staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)!

SamFan, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro

MotorCity, Thanks for your review. If your Frame Pro isn't powering off initially, please note you'll need to press and hold the power button to achieve this. To ensure optimal Wireless One Connect performance, please keep the following in mind: • The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions. • It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals. • Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls. If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box. To resolve this issue, please try the following steps: 1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough. 2. If the unit is powered on but still disconnected, you may need to adjust the alignment: o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection. If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may need to manually pair the device: 1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair 2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue. 3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it. Also, please ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section. ~ Samsung Specialist

VeryFrustrated, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: •  LiveChat •  Manuals, Software, & Warranty Info ~ Samsung Pro