Customer Reviews for Samsung H5000F Series 32" Smart 720p AI Enabled TV (UN32H5000FFXZA)

Hi Jerseygal, Thank you for your review. While your H5000F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options. To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following: 1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference. 2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View. 3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen. If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Hi disappointed, We appreciate your review of Samsung’s H5000F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

Phyl, We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist

Hi Samsungfan1, If your H5000F TV is taking longer than usual to power on, load apps, or navigate menus, here are a few steps that can help restore normal performance: 1. Try a Cold Boot (Power Reset): With the Samsung remote: • While the TV is on, press and hold the Power button on the remote. • Keep holding until the TV turns off and back on. Without the Samsung remote: • While the TV is on, unplug the power cord from the wall outlet. • Wait 30 seconds, then plug it back in and turn the TV on. 2. Check for Software Updates: Outdated software can affect performance. Go to: Home > left directional key > Settings > Support > Software Update > Update Now 3. Run Device Care: This tool frees up memory, closes background apps, and can improve speed: Settings > Support > Device Care > Start Device Care If you’ve tried these steps and your TV is still slow to respond, feel free to contact Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website. ~Samsung Advisor