Customer Reviews for Samsung F6000F Series 40" LED FHD Smart TV (UN40F6000FFXZA)

Hi TAPS, We appreciate your feedback regarding response time. For optimal performance, please ensure your F6000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care. To learn more about your TV and remote control, the e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor

Hi Cherylyn, Thanks for sharing your experience with your screen displaying a black screen. This typically indicates a connection or source issue. Let’s walk through a few steps to help get things working again. 1. Check Source & Connections • Confirm the source: Use the remote to make sure the TV is set to the correct input. Go to: Home > Left directional key > Connected Devices > Sources • Verify connections: Ensure all external devices (like a cable box or Blu-ray player) are powered on and securely connected via HDMI. Try switching to a different HDMI port or using another cable to rule out a faulty connection. For best results, we recommend using a High Speed HDMI cable with Ethernet (HEAC) – this helps support 4K video and audio from most modern external devices. • Power cycle the TV: Unplug it from the wall for at least 60 seconds, then plug it back in. 2. Update Your TV Software: Make sure your TV is running the latest firmware: Home > Left directional key > Settings > Support > Software Update 3. Signal & Broadcast Checks (Especially important if you're using a cable box or antenna) • Check signal strength: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • Run Auto Program: Home > Left directional key > Settings > All Settings > General & Privacy > Broadcasting > Auto Program 4. Advanced Troubleshooting • HDMI Test: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > HDMI Test • Try a different device: Connect another external device to the same HDMI port to see if the issue persists. • Check the power source: Make sure the TV is plugged into a working outlet. If using a surge protector, try plugging directly into the wall. • Factory reset (if needed): As a last resort, reset the TV to default settings. (Note: this will erase your preferences.) If you’ve tried all the above and still see “No Signal,” please reach out to Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor

Hi LoR497, We appreciate your feedback on the F6000F TV. First, to ensure your TV's performance is fully optimized, please first check to see if there's a software update available. Go to Home > left directional key > Settings > Support > Software Update. If you're not using any external devices and the TV randomly cuts to black, it’s usually related to settings, signal, or internal software. Here are a few steps to help narrow it down and get things stable again. 1. Start with Power & Source Checks • Confirm the source: Even without external devices, it's worth confirming the TV is on the correct internal source (like TV/Live TV or a streaming app). Go to: Home > Left directional key > Connected Devices > Sources • Power cycle the TV: Unplug the TV from the power outlet for at least 60 seconds, then plug it back in. This can help reset any temporary glitches. • Check the power outlet: If you're using a power strip or surge protector, try plugging the TV directly into the wall to rule out inconsistent power delivery. 2. Run Built-In Diagnostics • Perform a Picture Test: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > Picture Test. This helps determine if the issue is hardware- or software-related. • Run the HDMI Test (optional): Even without HDMI devices connected, this can help verify that internal ports are functioning properly: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > HDMI Test 3. Review Energy & Picture Settings • Turn off Power Saving Mode or Eco Solution settings—they can dim or turn off the screen during periods of inactivity: Settings > All Settings > General & Privacy > Power & Energy Saving • Turn off Auto Power Off (if enabled): Settings > All Settings > General & Privacy > System Manager > Auto Power Off • Adjust Picture Mode settings: If the current mode is overly dynamic (like “Dynamic” or “Vivid”), try switching to “Standard” or “Movie” and observe if the screen behavior changes. 4. Factory Reset (if needed): If the problem persists after all checks, consider resetting the TV to default settings. (Heads-up: this will erase your installed apps and personal settings.) If none of these steps resolve the intermittent blackout, please reach out to Samsung Support for further troubleshooting or possible service options at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Jordan, Thank you for sharing your concerns. Please know that the TV stand was solidly designed and extensively tested for stability. If your stand seems wobbly or looks crooked, please ensure the legs are installed correctly. For step-by-step setup, refer to the Installation Guide included in the box, or download it at: https://www.samsung.com/us/support/downloads/ If you need more help, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect via LiveChat on our website. ~ Samsung Advisor

Hi DT64, Thanks for sharing your setup experience with the Samsung F6000F TV. Wall mount screws aren't included with the TV because not all mounting setups are the same – different walls and brackets require different hardware for a secure fit. We want to make sure your TV is mounted safely and properly, and including a universal screw might not work for your specific setup. If there’s anything we can do to help or improve your experience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website. ~ Samsung Advisor