Customer Reviews for Samsung F6000F Series 40" LED FHD Smart TV (UN40F6000FFXZA)

Hi Lesle, I'm very sorry to hear about your experience that resulted in a return. Please know your feedback is important to us and will be shared with our internal teams. We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software. ~Samsung Advisor

joe488, Thank you for sharing your thoughts on the picture quality of Samsung’s F6000F TV. If the image doesn’t look quite right to you, there are several adjustments that can help optimize performance for your space and preferences. First, make sure your TV is up to date. Firmware updates often include picture quality enhancements. To check for the latest version, go to: Home > Left directional button > Settings > Support > Software Update > Update Now Next, explore available Picture Modes under: Settings > All Settings > Picture > Picture Mode Each mode is tailored to a different viewing style: • Standard – Balanced settings for everyday use • Dynamic – Brighter and sharper for brightly lit rooms • Movie – Softer tones ideal for low-light viewing • Eco – Reduces power consumption by adjusting brightness You can also customize the image further under: Settings > All Settings > Picture > Expert Settings, where you’ll find detailed controls for Brightness & Contrast, Color & Tint, Sharpness, and more. If you’d like help fine-tuning your display or exploring these settings, please call Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ section on our website to LiveChat with an agent. ~ Samsung Specialist

Bille, We appreciate your feedback regarding your F6000F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Specialist

Alanna, We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist

psmjr, Thank you for sharing your feedback. You can access the full e-Manual on Samsung’s website by going to Support > Manual & Software > TVs & Home Theater, then selecting your F6000F TV model. The User Guide is also built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, the TV announces the name and function of each menu item as you scroll, without making changes. This is helpful for users who are visually impaired or new to Smart TV menus. Enable it at: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen, and exit by pressing the Return key twice. For additional help, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website. ~ Samsung Specialist

Debmb1, Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your F6000F TV model to view or download the available guides. The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist

Hi BoyDad, We're truly sorry to hear this and understand how frustrating it can be to notice damage or a defect after your TV has been delivered or installed. If the delivery or installation has already been signed for, please know that any issues must be reported within 5 days of delivery - or within 2 days of installation for purchases made on Samsung.com - to remain eligible for return under our policy. The return window begins once delivery and/or installation is complete. If your device is found to be defective, it may still qualify for service under the Standard Limited Warranty.You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406 Our Product Support team is here to help with troubleshooting, repair, and warranty options. You can reach them directly at: https://www.samsung.com/us/support/contact/ If you need anything else, we’re always here for you. Please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ link on our website to connect with a LiveChat agent. ~Samsung Advisor

Hi Visions128, Thank you for reaching out to us. For optimal performance we recommend ensuring your device is up to date with the latest firmware. Go to Settings> Support> Software Update. Next, you may want to perform a factory reset. Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults. If you continue to have issues and your TV shows an error code, please give us a call at 1-800-SAMSUNG so we can assist you further. You can also access LiveChat and additional resources by visiting the Support section on our website. ~Samsung Advisor

Hi TAPS, We appreciate your feedback regarding response time. For optimal performance, please ensure your F6000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care. To learn more about your TV and remote control, the e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor

Hi Cherylyn, Thanks for sharing your experience with your screen displaying a black screen. This typically indicates a connection or source issue. Let’s walk through a few steps to help get things working again. 1. Check Source & Connections • Confirm the source: Use the remote to make sure the TV is set to the correct input. Go to: Home > Left directional key > Connected Devices > Sources • Verify connections: Ensure all external devices (like a cable box or Blu-ray player) are powered on and securely connected via HDMI. Try switching to a different HDMI port or using another cable to rule out a faulty connection. For best results, we recommend using a High Speed HDMI cable with Ethernet (HEAC) – this helps support 4K video and audio from most modern external devices. • Power cycle the TV: Unplug it from the wall for at least 60 seconds, then plug it back in. 2. Update Your TV Software: Make sure your TV is running the latest firmware: Home > Left directional key > Settings > Support > Software Update 3. Signal & Broadcast Checks (Especially important if you're using a cable box or antenna) • Check signal strength: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • Run Auto Program: Home > Left directional key > Settings > All Settings > General & Privacy > Broadcasting > Auto Program 4. Advanced Troubleshooting • HDMI Test: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > HDMI Test • Try a different device: Connect another external device to the same HDMI port to see if the issue persists. • Check the power source: Make sure the TV is plugged into a working outlet. If using a surge protector, try plugging directly into the wall. • Factory reset (if needed): As a last resort, reset the TV to default settings. (Note: this will erase your preferences.) If you’ve tried all the above and still see “No Signal,” please reach out to Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~Samsung Advisor

Hi LoR497, We appreciate your feedback on the F6000F TV. First, to ensure your TV's performance is fully optimized, please first check to see if there's a software update available. Go to Home > left directional key > Settings > Support > Software Update. If you're not using any external devices and the TV randomly cuts to black, it’s usually related to settings, signal, or internal software. Here are a few steps to help narrow it down and get things stable again. 1. Start with Power & Source Checks • Confirm the source: Even without external devices, it's worth confirming the TV is on the correct internal source (like TV/Live TV or a streaming app). Go to: Home > Left directional key > Connected Devices > Sources • Power cycle the TV: Unplug the TV from the power outlet for at least 60 seconds, then plug it back in. This can help reset any temporary glitches. • Check the power outlet: If you're using a power strip or surge protector, try plugging the TV directly into the wall to rule out inconsistent power delivery. 2. Run Built-In Diagnostics • Perform a Picture Test: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > Picture Test. This helps determine if the issue is hardware- or software-related. • Run the HDMI Test (optional): Even without HDMI devices connected, this can help verify that internal ports are functioning properly: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > HDMI Test 3. Review Energy & Picture Settings • Turn off Power Saving Mode or Eco Solution settings—they can dim or turn off the screen during periods of inactivity: Settings > All Settings > General & Privacy > Power & Energy Saving • Turn off Auto Power Off (if enabled): Settings > All Settings > General & Privacy > System Manager > Auto Power Off • Adjust Picture Mode settings: If the current mode is overly dynamic (like “Dynamic” or “Vivid”), try switching to “Standard” or “Movie” and observe if the screen behavior changes. 4. Factory Reset (if needed): If the problem persists after all checks, consider resetting the TV to default settings. (Heads-up: this will erase your installed apps and personal settings.) If none of these steps resolve the intermittent blackout, please reach out to Samsung Support for further troubleshooting or possible service options at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor