Customer Reviews for Bose QuietComfort Ultra Wireless Active Noise Canceling Earbuds, 2nd Gen, Bluetooth, Black (896637-0010)
Item # : IM1SN5369
Model # : 896637-0010
- Engineered for immersive wireless listening, these earbuds deliver personalized sound using Bose’s CustomTune technology.
- Built with a fully wireless design, they support multipoint pairing for smooth switching between devices.
Price is $299.00
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324 reviews
Most helpful positive review
Posted Mar 23, 2026
Worth the Upgrade
Bought these as an upgrade from the QC 2's. Sound and noise cancellation is even better than before, so these sound awesome. The immersive sound option is amazing as well. Personally found these had to be fitted perfectly with the provided large size buds, otherwise you'd hear sound artifacts whilst walking. Unable to review durability as they are only a few weeks old. ...
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VS
Most helpful critical review
Posted Mar 2, 2026
I find that it is very difficult to pair with my Android phone. So I have decided not to waste my time and throw them away. A true waste of money and time.
Phil076
Reviewed at:
bose.com
Posted Mar 23, 2026
Worth the Upgrade
Bought these as an upgrade from the QC 2's. Sound and noise cancellation is even better than before, so these sound awesome. The immersive sound option is amazing as well. Personally found these had to be fitted perfectly with the provided large size buds, otherwise you'd hear sound artifacts whilst walking. Unable to review durability as they are only a few weeks old. ...
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BPoZZitive229
Reviewed at:
bose.com
Posted Mar 21, 2026
AMAZING EAR BUDS! ...PERIOD!!
HANDS DOWN - The Best noise cancelling earbuds ever made On The Planet!!
The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
Also, No More loud/annoying background noise during phone calls!
Now, when I receive phone calls - the person calling DOES NOT hear A...
The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
Also, No More loud/annoying background noise during phone calls!
Now, when I receive phone calls - the person calling DOES NOT hear A...
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Campos
Reviewed at:
bose.com
Posted Mar 21, 2026
Grate features
Love the sound quality and especially the sound canceling
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Baghdaddy353
Reviewed at:
bose.com
Posted Mar 20, 2026
Broke plastic case. When I took the outer ear rin
I bought these a few months ago. Sound great. I just switched the outer ear ring to large. Noticed the Rt. Ear is missing part of the hard plastic case. I have bought multiple pairs over the years. 1 st pairs of the CQ2. And they are broke. So not waterproof. Really upset. Have to send them back and then wait to get new ones! I should get new ones then send th...
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Response from Staples :
Thank you for letting us know about your experience. We’re glad to hear you’re enjoying the sound quality. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to provide a secure, customizable fit, with multiple ear tip and outer ear ring sizes for added comfort. They are built for everyday use and feature an IPX4 water‑ and sweat‑resistant design, offering protection against splashes, sweat, and light rain when the earbud housing is fully intact.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced, and we want to make this right for you.
Please contact Bose Customer Support for a quick response, so we can address your concern and assist you with a replacement as soon as possible. We appreciate your patience and look forward to resolving this for you.
Here is the link: https://bose.life/3Pe75iZ
Cedrick - Customer Support
March 20, 2026
ross
Reviewed at:
bose.com
Posted Mar 20, 2026
hopefully the new pair will solve the situation
had to return. kept making a dumb bet sound.
you should receive it this monday.
you are sending me a brand new replacement pair
you should receive it this monday.
you are sending me a brand new replacement pair
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Response from Staples :
Hi Ross, thank you for your feedback. We’re sorry to hear about the issue with your QuietComfort Ultra Earbuds (2nd Gen), and we appreciate you taking the time to return them and work with us toward a resolution.
If you encounter a similar issue in the future, you can follow this quick guide for assistance:
https://bose.life/4bWQ6u4
We hope your replacement delivers the experience you expect from Bose. Thank you for your patience.
Daisy - Customer Support
March 20, 2026
BoseBoy
Reviewed at:
bose.com
Posted Mar 18, 2026
Great Earbuds All Around
Have had these earbuds for a few weeks. The noise canceling is very good and the sound quality is great too. They fit well; you can mix and match the tip size and the silicone round piece to get a tight fit. I could never get the Apple AirPods to fit right and fell off all the time, regardless of the tip size used.
The maximum volume is not as loud as the AirPods but su...
The maximum volume is not as loud as the AirPods but su...
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not moving
Reviewed at:
bose.com
Posted Mar 17, 2026
not moving
they stay in my ear better then previous brands; even when i’m snacking on things.
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Pocket
Reviewed at:
bose.com
Posted Mar 16, 2026
Comfy and quality
I have used nearly every name brand earbud besides apple and these are so comfy and sound amazing. Battery life is really good and setting the buds into the charging case for a few minutes gets you a good chunk of play time in those few minutes.
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Raphryde
Reviewed at:
bose.com
Posted Mar 16, 2026
Packs a Punch
Exceptional quality of sound, fit and features. Highly reccomended.
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tunedbyalcog1970
Reviewed at:
bose.com
Posted Mar 15, 2026
Good but not great (for now)
Bought this as replacement for the one I lost, they’re great but sometimes they disconnect out of nowhere, even when using the Bose app. I have done the basic troubleshooting ie unpairing-pairing, restarting my iPhone, checking for updates for the pods and still,if these will work as should be my review will be five stars meanwhile I’ll keep it on three till Bose helps ...
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Response from Staples :
Hi, thank you for sharing your experience. We’re glad to hear you enjoy the Bose QuietComfort Ultra Earbuds (2nd Gen), and we’d like to help resolve the connection issue you’re facing.
For improving stability, our support guide includes additional steps such as clearing the product’s memory and performing a full reset. You can follow the step‑by‑step instructions here:
Clearing the product memory: https://bose.life/4s6m3WA
Resetting your product: https://bose.life/472c4t7
For Bluetooth connection: https://bose.life/40xfGj8
We hope these tips help improve the connection so you can enjoy your earbuds even more. If the issue continues, please let us know and we’ll be happy to assist further.
Marc - Customer Support
March 15, 2026
Drew
Reviewed at:
bose.com
Posted Mar 14, 2026
Fabulous sound
My husband has previously had this style and I finally joined him in trying and don’t have any issues and love them. Sounds fabulous and easy to use. Long battery life and quality product.
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Jin
Reviewed at:
bose.com
Posted Mar 14, 2026
Sleek looking
These earbuds are nice, and the sound is great as always with bose...but they are so sensitive to touch that when my hair is wet they will cycle through all settings, pause at random times, skip to next song ect...I also had the previous of these and they had the same issue.
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B
Reviewed at:
bose.com
Posted Mar 14, 2026
Highly recommended
Very comfortable listening all kind of music with very good microphone for conversation during online meeting. Highly recommended !!!
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Bob
Reviewed at:
bose.com
Posted Mar 14, 2026
Still learning
Hi - I bought my earbuds less than a month ago. They showed up late but that could have been a UPS issue. After received the paired up with my home computer no problem but I have not been able to pair them with my work computer yet. I also tried to pair them with my Samsung TV and unable to pair them there as well. These could user issues but that has been my experience...
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Response from Staples :
Hi, thank you for sharing your experience with your Bose QuietComfort Ultra Earbuds (2nd Gen). We’d love to help you get the best performance from them.
For pairing across different devices, our support guide provides step‑by‑step tips to help ensure compatibility and smooth connections. You can view the guides here:
Connecting other devices: https://bose.life/4lqvSw0
Will not connect: https://bose.life/472a8AK
Once you’ve tried these steps, we’re confident you’ll be able to enjoy the effortless connectivity and premium sound quality Bose is known for.
Marc - Customer Support
March 14, 2026
Sharkey
Reviewed at:
bose.com
Posted Mar 13, 2026
Fabulous
Upgraded to 2nd Gen this month and really pleased with these. Best headphones all-round.
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Jerry
Reviewed at:
bose.com
Posted Mar 13, 2026
Purple Chrome
Second set of Bose Earbuds, purchased Sport Earbuds several years ago. Liked the old set, still in use.
Purchased new Quietcomfort Ultra Gen 2. Like the noise cancellation and the hot Purple color! Just need to get used to the controls. Feel's good in the ear and sound great. These will be a winner.
Purchased new Quietcomfort Ultra Gen 2. Like the noise cancellation and the hot Purple color! Just need to get used to the controls. Feel's good in the ear and sound great. These will be a winner.
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FHER0920
Reviewed at:
bose.com
Posted Mar 13, 2026
Extraordinary
Very glad I made this purchase. The fit great, the sound coming from this Earbuds is excellent. Very happy with them
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Winthropsd
Reviewed at:
bose.com
Posted Mar 13, 2026
Very nice feel and sound
Very nice feel and sound. A typical Bose product — you know what to expect and Bose delivers!
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Nelly Dere
Reviewed at:
bose.com
Posted Mar 13, 2026
Bose always lives up to great sound!
I had to wait a while before I was able to buy the buds, but definitely glad I was able to get a pair.
Like every bose product I own they are absolutely awesome.
Like every bose product I own they are absolutely awesome.
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BISOY17
Reviewed at:
bose.com
Posted Mar 11, 2026
Amazing
I'm happy with this earbuds, as always amazing sound and great quality!!!
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