Customer Reviews for Bose QuietComfort Ultra (2nd Gen) Wireless Noise-Canceling Earbuds, Bluetooth, Deep Plum (896637-0030)
254 reviews
Most helpful positive review
Posted Jan 22, 2026
Superior to apple
I bought a pair earlier and loved the sound reproduction and the noise canceling is the best I’ve experienced.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
VS
Most helpful critical review
Posted Dec 3, 2025
Not Working
I bought these two months ago and I can't hear anything.
Dave
Reviewed at:
bose.com
Posted Jan 22, 2026
Superior to apple
I bought a pair earlier and loved the sound reproduction and the noise canceling is the best I’ve experienced.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
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Kay
Reviewed at:
bose.com
Posted Jan 21, 2026
Amazing product
I absolutely love these ear buds sooo much! I love all the new features, they fit amazingly well and stay in place all the time, and that I can customize my own sound profile preferences etc.. the I only con I can find is that when I'm listening in the car with the windows open it messes with the sound and same thing when the doors of the car open or close it makes suct...
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Beck
Reviewed at:
bose.com
Posted Jan 21, 2026
Bose head phones 2nd generation
Bose 2nd generation head phones excellent quality & sound ,would highly recommend Bose fantastic product & company.
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Jorge
Reviewed at:
bose.com
Posted Jan 18, 2026
Quietconfort ultra 2nd generation
I bought the quietconfort ultra 2nd on January 2nd, i have been using them fiev2 weep. I like them for music but not for calls . Not sure I will keep them
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Response from Staples :
Hi Jorge, thanks for sharing your experience with the QuietComfort Ultra Earbuds (2nd gen). We're glad to hear you're enjoying them for music, but we're sorry they haven’t met your expectations for call quality.
We’d love to take a closer look and figure out what might be causing the issue. Please feel free to contact us directly at https://bose.life/49yYltW and share more details about what you’re hearing during calls. We’re here to help and want to make sure you get the best performance from your earbuds.
Daisy - Customer Support
January 19, 2026
JideT
Reviewed at:
bose.com
Posted Jan 18, 2026
It gives crisp and clear sound.
I bought the product last year December. It's a very good purchase.
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Wmbeerman1
Reviewed at:
bose.com
Posted Jan 17, 2026
AWESOME EARBUDS
Bought these to replace my Soundcore earbuds and it was a smart decision! Very easy to pair,play and the sound is great! I definitely recommend these earbuds!
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Yesitsme70
Reviewed at:
bose.com
Posted Jan 17, 2026
Packs a punch for something so small.
Excellent upgrade from my Gen 1. Easy to use & battery lasts a lot longer than other similar devices.
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LN
Reviewed at:
bose.com
Posted Jan 17, 2026
Supreme noise cancelling
I bought these for myself in purple expecting them to be good. I put them on and set noise cancelling and couldn't believe the lack of sound. I kept taking one out to confirm there was still noise around me. I then traded an old pair I had to get my husband a set in black.
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JohnG
Reviewed at:
bose.com
Posted Jan 15, 2026
Not as great as the original QC
I don’t enjoy these as much as the original QC. The ear fit is not as good.
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Response from Staples :
Hello John, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re sorry to hear they haven’t met your expectations, particularly regarding the fit compared to the original Quiet Comfort. The QuietComfort Ultra Earbuds (2nd Gen) include all the features of their predecessor, along with enhanced call quality through AI‑based background noise suppression, wireless charging, improved ActiveSense adaptive noise cancellation technology, case battery level reporting in the Bose app, and the option to disable touch controls via the app. We understand how important a proper fit is to achieve the best noise cancellation and sound quality, and sometimes this can be affected by how the earbuds are worn. To help, we recommend reviewing our fit guide through this link: https://bit.ly/49yt9ep which provides tips on getting the most secure and comfortable fit. We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose QuietComfort Ultra Earbuds (2nd Gen).
Sophie - Customer Support
January 15, 2026
shombie
Reviewed at:
bose.com
Posted Jan 14, 2026
Good, but room for improvment
Sound is amazing for earbuds and noise cancelling is top notch compared to other ear buds I've worn. Areas where there's room for improvement include: the direction the charging case opens could be better. The case snaps close often when I set it down on a counter while attempting to put the earbuds back in it. Also - the earbuds are difficult to actually pull out of th...
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Zig
Reviewed at:
bose.com
Posted Jan 14, 2026
Nice Earbuds
They are nice so far but need more time 2 use'm lol
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Grumpy
Reviewed at:
bose.com
Posted Jan 13, 2026
BEST
Sound so crisp bass is superb can’t go wrong highly recommended
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Paul
Reviewed at:
bose.com
Posted Jan 13, 2026
QuietComfort Ultra Earbuds (2nd Gen)
A Christmas gift for my wife, and enjoying them very much.
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Sharptrack2
Reviewed at:
bose.com
Posted Jan 11, 2026
Exemplary performance
Have been using Bose QuietComfort earbuds since they were introduced. I have upgraded within weeks of teh new models being introduced, and upgraded to the second generation Ultras, not expecting a significant improvement. Wow! Did I misjudge the advancement in performance. The noise cancellation is superb, best I've ever experienced. Tonal delivery is very good but I wo...
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Ed
Reviewed at:
bose.com
Posted Jan 10, 2026
Bose gone backwards
I had my old bose earphones for about 5 years, still working, but thought it's on sale and it must be better 5 years later BUT NOOOOO. My old bose noise cancelling is better AND the old one sounds AND fit better too ....
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iv
Reviewed at:
bose.com
Posted Jan 9, 2026
A bit bulky - love the color
I like the new design but actually miss the original! I have had several iterations of the nnoise canceling BOSE products and each one seems less of a fit for me. I love the quiet feature but there is so much else going on with the features. The blueberry color is fun but the design of the case and ear buds is bulky.
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Esther
Reviewed at:
bose.com
Posted Jan 7, 2026
Love the comfort
I'm so satisfied with this purchase. Excellent sound.
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Emma
Reviewed at:
bose.com
Posted Jan 7, 2026
best noise cancelation ever! i get to take my meetings without anybody hearing the kids killing each other!
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mbh
Reviewed at:
bose.com
Posted Jan 5, 2026
Great gift
I bought this as a gift for my son in law and he is very pleased with the quality and sound
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WildKat
Reviewed at:
bose.com
Posted Jan 5, 2026
Heartbroken
Had the series before this one for about 2 yrs and I loved, loved, loved them. Went to Jamaica this past October on vacation and left them poolside😫. I was in denial for a while to think that I would find them somewhere in my luggage, but when I didn't I decided to buy myself a Xmas present and I'm glad I did. My favorite part is still the QC and I'm loving the new ...
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