Customer Reviews for Bose QuietComfort Ultra (2nd Gen) Wireless Noise-Canceling Earbuds, Bluetooth, Deep Plum (896637-0030)

Hi there, thank you for sharing your experience with the earbuds. We’re glad to hear you find the noise cancelling performance and overall comfort impressive, but we’re sorry to learn about the fit and pairing issues you’ve encountered. Regarding the fit, proper wearing of the earbuds can also help improve stability. We understand how important a secure fit is, so here’s a helpful guide that may assist you: https://bose.life/4sMUWA6 As for the pairing issues, the earbuds feature multipoint connectivity, which remembers recently connected devices for easier switching. To improve pairing, try turning off Bluetooth on other nearby devices so the earbuds automatically connect to your primary device. Additionally, we recommend placing the right earbud in first, followed by the left, since the right earbud functions as the primary unit. They can still be used separately if needed. For more details, here’s another helpful link: https://bose.life/4v1RenP Hope this helps! Jelyn - Customer Support

Hi there, thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear you’ve enjoyed them overall, but we’re sorry about the discomfort caused by the pop noise when using ANC mode. The QuietComfort Ultra Earbuds (2nd Gen) are our best in‑ear noise‑cancelling earbuds, and the great news is that the ANC settings can be customized through the Bose app. You can lessen or adjust the noise cancellation according to your preference. Here’s a helpful guide to walk you through the adjustments: https://bose.life/41yzEKD If you need any further assistance, please feel free to reach out to us through this link: http://bose.life/globalsupport We’ll be glad to help. Jelyn - Customer Support

Thank you for letting us know about your experience. We’re glad to hear you’re enjoying the sound quality. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to provide a secure, customizable fit, with multiple ear tip and outer ear ring sizes for added comfort. They are built for everyday use and feature an IPX4 water‑ and sweat‑resistant design, offering protection against splashes, sweat, and light rain when the earbud housing is fully intact. Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced, and we want to make this right for you. Please contact Bose Customer Support for a quick response, so we can address your concern and assist you with a replacement as soon as possible. We appreciate your patience and look forward to resolving this for you. Here is the link: https://bose.life/3Pe75iZ Cedrick - Customer Support

Hi Ross, thank you for your feedback. We’re sorry to hear about the issue with your QuietComfort Ultra Earbuds (2nd Gen), and we appreciate you taking the time to return them and work with us toward a resolution. If you encounter a similar issue in the future, you can follow this quick guide for assistance: https://bose.life/4bWQ6u4 We hope your replacement delivers the experience you expect from Bose. Thank you for your patience. Daisy - Customer Support

Hi, thank you for sharing your experience. We’re glad to hear you enjoy the Bose QuietComfort Ultra Earbuds (2nd Gen), and we’d like to help resolve the connection issue you’re facing. For improving stability, our support guide includes additional steps such as clearing the product’s memory and performing a full reset. You can follow the step‑by‑step instructions here: Clearing the product memory: https://bose.life/4s6m3WA Resetting your product: https://bose.life/472c4t7 For Bluetooth connection: https://bose.life/40xfGj8 We hope these tips help improve the connection so you can enjoy your earbuds even more. If the issue continues, please let us know and we’ll be happy to assist further. Marc - Customer Support