Customer Reviews for Bose QuietComfort Ultra (2nd Gen) Wireless Noise-Canceling Earbuds, Bluetooth, Deep Plum (896637-0030)
Bose QuietComfort Ultra (2nd Gen) Wireless Noise-Canceling Earbuds, Bluetooth, Deep Plum (896637-0030) is New at Staples
Item # : IM1SN5370
Model # : 896637-0030
- Wireless earbuds designed for everyday listening, travel, and immersive noise‑canceling audio.
- Provides a reliable wireless connection up to 30 feet.
Price is $299.00
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264 reviews
Most helpful positive review
Posted Jan 30, 2026
Great features
Great sound and Great quality and I love the features that allows us to answer the phone, hang up or ignore
VS
Most helpful critical review
Posted Dec 3, 2025
Not Working
I bought these two months ago and I can't hear anything.
Dak
Reviewed at:
bose.com
Posted Feb 1, 2026
No wind protection — but otherwise great
No wind protection. Great noise canceling unless it’s windy. When it’s windy, you can really hear the wind. Everything else is amazing. Just need to fix the wind issue.
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Response from Staples :
Hi! Thank you for sharing your experience with your QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to know you’re enjoying the noise cancelling. Wind noise can sometimes be heard with earbuds since the microphones are exposed to airflow. While there isn’t a specific wind‑reduction mode, you can try lowering the ANC slightly in windy conditions, making sure the eartips fit securely, and adjusting the angle of the earbuds to help shield the microphones.
We truly value your feedback, as it helps us enhance our products. We hope these tips make your listening experience even better in windy environments!
Rein - Customer Support
February 1, 2026
Woody
Reviewed at:
bose.com
Posted Jan 30, 2026
Great features
Great sound and Great quality and I love the features that allows us to answer the phone, hang up or ignore
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Mom of 2
Reviewed at:
bose.com
Posted Jan 30, 2026
Sound quality is amazing
The sound quality is excellent and lives up to Bose expectations. I wish the small ear piece was a tiny bit smaller or they offered a smaller size. They do sit in my ear without falling out as quick as other brands! I also wish there was a way to disable the touch features - I would brush against them trying to move my hair and it would pause the song or change the audi...
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DC
Reviewed at:
bose.com
Posted Jan 28, 2026
Outstanding comfort and exceptional quality
Bose quality in a refined package. The fit and finish are excellent, comfort is outstanding, the buds can be worn for hours with no soreness, and the sound quality is perfect for my ears. The bass is good, mids are on point. A weakness is the 3-band equaliser found in the app, if you want full control of your sound. Otherwise, a solid piece of kit that I recommend.
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KLBC1213
Reviewed at:
bose.com
Posted Jan 28, 2026
Best earbuds ever
These buds are hands down the best I have ever purchased! Another great Bose product😊!
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Ridz2911
Reviewed at:
bose.com
Posted Jan 27, 2026
Great features and it fits well
I just bought this few weeks ago and I absolutely love it. Very good sound quality, easily fits in and has a good battery life. You can never go wrong with Bose
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JB
Reviewed at:
bose.com
Posted Jan 25, 2026
Great Earbuds
I bought these a few weeks ago and so far have been very happy with my purchase! The noise cancelling is very good and I’m a big fan of the immersion too. It took a little fiddling with tips and fins to get the best fit, but now that I figured it out they’re super comfy. Definitely an improvement to my morning and afternoon commutes!
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ivan
Reviewed at:
bose.com
Posted Jan 25, 2026
Amazing one-of-a-kind product
Amazing product, definitely the best in its kind. Incredible ANC, super comfy in the ear. These are my first earbuds and I am so glad I got them
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Mike J
Reviewed at:
bose.com
Posted Jan 25, 2026
excellent choice!
quality product. fits well and comfortably! great sound quality!
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Jonnyreb
Reviewed at:
bose.com
Posted Jan 24, 2026
Classic Bose quality
Great headphones with awesome Bose sound quality. Ill be buying a second soon!
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Dave
Reviewed at:
bose.com
Posted Jan 22, 2026
Superior to apple
I bought a pair earlier and loved the sound reproduction and the noise canceling is the best I’ve experienced.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
My wife and I both had the apple ear buds and, although they were very good in the sound the noise canceling was just ok. My wife had a problem with keeping the apple ear buds in her ears. The Bose ear buds lock in and stay in place.
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Kay
Reviewed at:
bose.com
Posted Jan 21, 2026
Amazing product
I absolutely love these ear buds sooo much! I love all the new features, they fit amazingly well and stay in place all the time, and that I can customize my own sound profile preferences etc.. the I only con I can find is that when I'm listening in the car with the windows open it messes with the sound and same thing when the doors of the car open or close it makes suct...
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Beck
Reviewed at:
bose.com
Posted Jan 21, 2026
Bose head phones 2nd generation
Bose 2nd generation head phones excellent quality & sound ,would highly recommend Bose fantastic product & company.
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Jorge
Reviewed at:
bose.com
Posted Jan 18, 2026
Quietconfort ultra 2nd generation
I bought the quietconfort ultra 2nd on January 2nd, i have been using them fiev2 weep. I like them for music but not for calls . Not sure I will keep them
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Response from Staples :
Hi Jorge, thanks for sharing your experience with the QuietComfort Ultra Earbuds (2nd gen). We're glad to hear you're enjoying them for music, but we're sorry they haven’t met your expectations for call quality.
We’d love to take a closer look and figure out what might be causing the issue. Please feel free to contact us directly at https://bose.life/49yYltW and share more details about what you’re hearing during calls. We’re here to help and want to make sure you get the best performance from your earbuds.
Daisy - Customer Support
January 19, 2026
JideT
Reviewed at:
bose.com
Posted Jan 18, 2026
It gives crisp and clear sound.
I bought the product last year December. It's a very good purchase.
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Wmbeerman1
Reviewed at:
bose.com
Posted Jan 17, 2026
AWESOME EARBUDS
Bought these to replace my Soundcore earbuds and it was a smart decision! Very easy to pair,play and the sound is great! I definitely recommend these earbuds!
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Yesitsme70
Reviewed at:
bose.com
Posted Jan 17, 2026
Packs a punch for something so small.
Excellent upgrade from my Gen 1. Easy to use & battery lasts a lot longer than other similar devices.
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LN
Reviewed at:
bose.com
Posted Jan 17, 2026
Supreme noise cancelling
I bought these for myself in purple expecting them to be good. I put them on and set noise cancelling and couldn't believe the lack of sound. I kept taking one out to confirm there was still noise around me. I then traded an old pair I had to get my husband a set in black.
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JohnG
Reviewed at:
bose.com
Posted Jan 15, 2026
Not as great as the original QC
I don’t enjoy these as much as the original QC. The ear fit is not as good.
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Response from Staples :
Hello John, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re sorry to hear they haven’t met your expectations, particularly regarding the fit compared to the original Quiet Comfort. The QuietComfort Ultra Earbuds (2nd Gen) include all the features of their predecessor, along with enhanced call quality through AI‑based background noise suppression, wireless charging, improved ActiveSense adaptive noise cancellation technology, case battery level reporting in the Bose app, and the option to disable touch controls via the app. We understand how important a proper fit is to achieve the best noise cancellation and sound quality, and sometimes this can be affected by how the earbuds are worn. To help, we recommend reviewing our fit guide through this link: https://bit.ly/49yt9ep which provides tips on getting the most secure and comfortable fit. We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose QuietComfort Ultra Earbuds (2nd Gen).
Sophie - Customer Support
January 15, 2026
shombie
Reviewed at:
bose.com
Posted Jan 14, 2026
Good, but room for improvment
Sound is amazing for earbuds and noise cancelling is top notch compared to other ear buds I've worn. Areas where there's room for improvement include: the direction the charging case opens could be better. The case snaps close often when I set it down on a counter while attempting to put the earbuds back in it. Also - the earbuds are difficult to actually pull out of th...
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