Customer Reviews for Western Digital Red Plus 12TB 3.5" SATA III Internal Hard Drive (WD120EFGX)

Hello, We are sorry for the inconvenience caused to you. Please be informed that Hard drives produce some noise when they work. The amount and kind of noise depend on what the hard drive is doing like reading or writing data. It's good to know which sounds are normal and which might mean there's a problem with the hard drive. Please refer to the mentioned link to know the Reasons for Hard Drive Noise: https://support-en.wd.com/app/answers/detailweb/a_id/32906 If you need any assistance, please feel free to contact us by opening a ticket directly at (https://support-en.wd.com/app/askweb), our support team will contact you as soon as possible. Thank you for your feedback. We will share this with the relevant team for further review.

Hello, we apologize for the inconvenience you've experienced. This is not the kind of service we want our customers to receive. We understand how frustrating this must be, and we want to make things right. Please contact our technical support team directly by opening a support ticket at https://support-en.wd.com/app/askweb so we can review your case, arrange for a replacement if necessary, and ensure you receive a fully functional drive. We are here to help and appreciate your patience.