Customer Reviews for Bose QuietComfort Ultra (2nd Gen) Wireless Noise Cancelling Headphones, Bluetooth, Desert Gold (890101-0400)
Bose QuietComfort Ultra (2nd Gen) Wireless Noise Cancelling Headphones, Bluetooth, Desert Gold (890101-0400) is New at Staples
Item # : IM1VJ4652
Model # : 890101-0400
- Over‑The-ear headphones designed for premium audio, noise cancellation, and everyday listening.
- Wireless headphones with Bluetooth 5.4, offering a reliable range of up to 30 feet.
Price is $449.00
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274 reviews
Most helpful positive review
Posted Mar 28, 2026
Bose is it!
Great sound, comfort and noise cancellation! Great buy!
VS
Most helpful critical review
Posted Mar 20, 2026
Bc I literally just got them this week and they already won’t take a charge
Igzuor
Reviewed at:
bose.com
Posted Mar 30, 2026
Great when they actually connect
The headphones keep disconnecting from computer, set up process is super annoying, means disconnecting from the app, pairing again, then rebooting everything and then maybe they connect back to the computer, happens once a week at least
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Response from Staples :
Hi Igzuor, thanks for sharing your experience. We’re sorry to hear about the connection issues with your Bose QuietComfort Ultra Headphones (2nd Gen), it shouldn’t be that complicated to enjoy your music.
To help you further, check our support article at https://bose.life/41ECRby which will address your concern. Hope it helps.
Klariss - Customer Support
March 31, 2026
Don
Reviewed at:
bose.com
Posted Mar 29, 2026
Terrible firmware
Bose with one single stroke got rid of all Accessibility by turning the voice prompts off and putting in these sounds that totally blind people do not understand they’ve made an absolutely wonderful product terrible to use and that’s why I’m giving them this two star rating they need to go back to the previous firmware and get wise to what people want. Maybe people who ...
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Response from Staples :
Thank you for sharing your feedback with us. We truly value the perspective of our customers who rely on accessibility features, and we’re sorry to hear that the recent changes have negatively impacted your experience. We understand how important voice prompts are for users who are blind or visually impaired, and your comments about the new system sounds and accessibility challenges have been shared with our product team. Your feedback helps guide future improvements, and we remain committed to delivering a premium experience that works for all customers. If you have any other concerns feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
March 29, 2026
Johnny1437
Reviewed at:
bose.com
Posted Mar 28, 2026
Bose is it!
Great sound, comfort and noise cancellation! Great buy!
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MrMike
Reviewed at:
bose.com
Posted Mar 28, 2026
Superior Quality
My new Bose QC Ultra Gen 2 headphones are amazing. They hold their own against my audiophile headphones that cost three times as much. I'm very impressed. While I don't use many of the features, the ones I do use are flawless. I was also very pleasantly surprised by the usefulness of the tone controls. I think they're outstanding. Fit and finish are excellent and they a...
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Manish
Reviewed at:
bose.com
Posted Mar 27, 2026
Amazing Headphone
Using this headphone listening to music is a pleasure and noise cancellation is just amazing.
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Paul
Reviewed at:
bose.com
Posted Mar 27, 2026
Great headphones!
The best headphones I have ever bought! They may be pricey but are definitely worth it. Super comfortable, light, and the Noise canceling is the best.
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jamo2026
Reviewed at:
bose.com
Posted Mar 26, 2026
Awesome Pair of Headphones
Great product! Super comfortable, bass is just right and the EQ helps a ton. Love it! Would recommend
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Lachy
Reviewed at:
bose.com
Posted Mar 24, 2026
Best Bose Headphones
Exceptional audio experience. Very quick connection
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JeffT63
Reviewed at:
bose.com
Posted Mar 24, 2026
A very pleasant upgrade from my QC-35s
While I have not had time to fully explore the new headphones, the noise suppression is better than my old QC35s (still functioning OK with new earpads). The sound seems better (esp. bass, but across the board) on the new 2nd Gen, but what I like best is the 'auto on' feature, and 'auto switching' between sources (iPhone and computer) and the detection and handling off...
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Sebas98
Reviewed at:
bose.com
Posted Mar 24, 2026
Fantastic Headphones!
I’ve been contemplating buying these for a while and I’m so glad I finally got them! I’ve always liked Bose because they are a brand that sounds good no matter what music you like. It’s not a one trick pony. If you are a studio producer or musician yeah there might be better options but most of us aren’t and for your needs these will go above and beyond. The noise cance...
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BPoZZitive229
Reviewed at:
bose.com
Posted Mar 21, 2026
THE BEST HEADPHONES! ...PERIOD!!
HANDS DOWN - The Best noise cancelling headphones On The Planet!!
The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
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The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
11
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Agni
Reviewed at:
bose.com
Posted Mar 21, 2026
Poor Noise Cancellation, Mid sound quality
The sound quality is reasonably good, but not outstanding. Noise cancellation is mild, with almost everything from outside - voices, music, sounds, noises - everything clearly being heard on full ANC mode. Weight is quite a lot to be used for long hours. good quality materials.
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Response from Staples :
Hey Agni, thanks for sharing your feedback on the QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear you appreciate the high‑quality materials. They’re obsessively engineered with our best noise cancellation and spatialized audio for immersive listening, the QuietComfort Ultra Headphones (2nd Gen) make every note expand, every piece of dialogue hit harder, and every melody take up more space. Sorry to hear that hasn’t been your experience.
Be sure to check out our helpful support article at https://bose.life/4m1W14R, which includes steps to improve your noise cancellation performance. Hope this helps!
Klariss - Customer Support
March 21, 2026
Blue
Reviewed at:
bose.com
Posted Mar 20, 2026
Bc I literally just got them this week and they already won’t take a charge
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Response from Staples :
Hello! Thank you so much for reaching out and sharing your experience with us. We really appreciate you taking the time to let us know about the charging concern with your Bose QuietComfort Ultra Headphones (2nd Gen).
We’re here to help and would love to get this sorted out for you. Please refer to the link below for the troubleshooting steps that will help resolve your concern.
https://bose.life/4bHeM8L
-Cedrick
March 23, 2026
Paulina
Reviewed at:
bose.com
Posted Mar 19, 2026
Worth the price!
BEST. HEADPHONES. EVER. Nothing else to say. Super comfortable, lightweight, I can use them for HOURS. Love them!
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Nickman
Reviewed at:
bose.com
Posted Mar 17, 2026
Bose Headphones
I love Bose products; they resound with quality and excellence.
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cil
Reviewed at:
bose.com
Posted Mar 17, 2026
Love
Love them and I am fussy as most ear wear hurt my ears - My ears are happy! Thank you
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Vince
Reviewed at:
bose.com
Posted Mar 16, 2026
Premium feeling, very comfortable
Nice sound and design. Better than AirPods Max.
I wish they had a volume button on the left side as well.
I wish they had a volume button on the left side as well.
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Randy4
Reviewed at:
bose.com
Posted Mar 16, 2026
The Absolute Best
The absolute spectacular sound. One of the best decisions I’ve made. My music and audio have never sounded better and the headphones are so so comfortable.
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Shadow13th
Reviewed at:
bose.com
Posted Mar 16, 2026
Immersive connection
It’s amazing, the sound is so immersive that makes you feel the music and movies.
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Yves
Reviewed at:
bose.com
Posted Mar 15, 2026
Low volume.
Nice looking headphones but they downgraded the volume, it's really too powerful even when turned all the way up.
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Response from Staples :
Hello Yves! Thank you for letting us know, the Bose QuietComfort Ultra Headphones (2nd Gen). We’re glad you like the design, and we really appreciate taking time to get your feedback about the volume doesn’t feel strong enough, even when turned all the way up.
To help improve your listening experience, we recommend checking the volume levels on both your device and the Bose app, reviewing any volume limits or EQ settings, and making sure the headphones are updated with the latest firmware.
Additionally, here’s the link where you can check our troubleshooting steps to help resolve your concern: https://bose.life/3PC3xH7
-Cedrick Customer Support
March 15, 2026