Customer Reviews for Bose QuietComfort Wireless Active Noise Canceling Earbuds, Bluetooth, Twilight Blue (888507 0400)

Hi Tisa, thank you for sharing your feedback with us. We’re really glad to hear that you’re enjoying the sound quality of your QuietComfort Earbuds, but we’re sorry to hear about the unexpected disconnections you’ve been experiencing. To help resolve this and restore your earbuds to optimal performance, please check and follow this quick guide: https://bose.life/4aN1BCT Daisy - Customer Support

Hi Mads, thank you for taking the time to share your experience. We’re really sorry to hear about the ongoing Bluetooth and connection issues you’ve been facing with your QuietComfort Earbuds. This is certainly not the ease of use we want for you, especially during day‑to‑day situations like answering calls or reconnecting after removing the earbuds. The charging case appearing “dead” while the earbuds still have battery, and the earbuds not reconnecting without being placed back in the case, definitely shouldn’t be happening. We want to help get things working the way they should. Please check and follow this quick guide to return your earbuds to its optimal performance: https://bose.life/4kTUQDY Your feedback is truly appreciated, and we’d like the chance to make this right. Daisy - Customer Support

We sincerely apologize for the inconvenience this has caused you. To assist you further with your earbuds, please contact us directly, so you can discuss the issue with one of our representatives. Here is our support line: https://bose.life/4aA7jYw Gem - Customer Support

Hi there, thank you for sharing your experience with your Bose QuietComfort Earbuds. We’re sorry to hear about the issues you’ve had with the fit and playback, and we completely understand how disappointing that must be. We truly appreciate you taking the time to let us know, as feedback like yours helps us continue improving our products. Please connect with our customer support, so we can assist you: https://bose.life/48EXztC Klariss – Bose Customer Support

Hi Nipur, thank you for sharing your feedback with us. We truly appreciate your loyalty to Bose since 2011 and the time you’ve taken to detail your experience with the latest earbuds. Your observations are very important to us, and we’ll ensure they are shared with our product team for review. Regarding the call quality, proper fit is essential for both comfort and performance. If the earbuds are not positioned correctly, it can lead to reduced audio or microphone performance. To help you resolve this concern, here’s a helpful guide you can use to improve your experience: https://bose.life/4biRsQc Jelyn - Customer Support

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. If there’s anything we can help you with, please feel free to reach out to us using the link below: http://bose.life/globalsupport Jelyn - Customer Support

Hi, thank you for sharing your feedback. We’re glad to hear you’re enjoying the sound quality of your QuietComfort Earbuds. The auto‑off feature is designed to help preserve battery life when the earbuds detect inactivity, and at this time it cannot be disabled. You may find that adjusting the fit or position of the earbuds helps reduce the chance of them registering as inactive while you’re resting. We truly appreciate your input, as it helps us improve future designs. If you’d like, we can also guide you on optimizing battery performance and ensuring your earbuds are running the latest firmware for the best experience. Please click the link below for the guide. https://bose.life/4quLvV1 Gem - Customer Support

We’re sorry to hear about the trouble you’re experiencing with your right earbud. Thank you for already trying to reset it, we understand how frustrating it can be when the issue persists. To further assist you with the right earbud not working, here’s a helpful link for your Bose QuietComfort Earbuds: https://bose.life/4jG9zSl Gem - Customer Support