Customer Reviews for Bose QuietComfort Ultra (2nd Gen) Wireless Noise Canceling Earbuds, Bluetooth, Desert Gold (896637 0040)

HI there, thank you for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re truly sorry to hear about the difficulties you faced when pairing with your Android phone. To assist you further, here’s a helpful guide: https://bose.life/3NdF61Z Gem - Customer Support

Hi there, thank you for taking the time to share your experience with your Bose QuietComfort Ultra Earbuds (2nd Gen). While the ANC technology is designed to adapt to many environments, wind can sometimes present unique challenges, and we appreciate you highlighting how this impacts your listening experience. Your feedback is valuable and helps us better understand how customers use our products in real-world conditions. We truly understand how disappointing it must feel to expect the best ANC performance and then encounter challenges outdoors, especially with wind interference and fit issues. We’re here to help improve your listening experience. If you’re having difficulty with how the earbuds fit, here’s a helpful guide you can use: https://bose.life/4aMMwm4 Regarding noise cancellation, this feature can be customized through the Bose app. Here’s another link for your reference: https://bose.life/4rGwNe1 Thank you again for reaching out and sharing your concerns. Jelyn - Customer Support

Hello Roddey, thank you for sharing your feedback. We’re glad to hear that you find the fit comfortable and the sound fantastic, though we’re sorry to learn you’re experiencing issues with your Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are designed to deliver premium audio, world‑class noise cancellation, and an exceptional listening experience tailored to your ears. The connection issue you’re facing may be related to multiple Bluetooth devices already paired with your earbuds while their Bluetooth remains turned on. To help resolve this, please follow the steps in this guide: https://bose.life/4aLYpr7 It provides instructions on how to reconnect your devices and should assist in addressing the problem. If you continue to experience issues, we’re here to help. Please don’t hesitate to reach out to our customer support team through this link: https://bose.life/3MxjQE1 We hope this helps you get back on track and resolves the issue with your earbuds, so you can continue enjoying them to the fullest. Sophie – Customer Support

Hi Rose, thank you for sharing your experience with the QuietComfort first generation earbuds. We appreciate your feedback and will make sure it is shared with our product team. While the sound quality and noise cancellation technology are impressive, durability is equally important. We’re sorry to hear that you encountered the same issue with the right earbud on both pairs. To help you, we can provide guidance on how to resolve this issue. Here’s a helpful link you can use: https://bose.life/4kPkn0L Jelyn - Customer Support

Hi Pb, thank you for sharing your feedback. We're truly sorry to hear that you’ve experienced connectivity and charging issues with your QuietComfort Ultra Earbuds (2nd Gen). That’s certainly not the experience we want for you. To help get your earbuds back to optimal performance, please try the steps in these quick guides: Connectivity Troubleshooting: https://bose.life/4tPq9DE Charging Troubleshooting: https://bose.life/4cEYQpt Daisy - Customer Support

Hello, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear that the comfort and noise-canceling performance have been working well for you, those are key strengths of this model. We’re sorry to hear that you’re experiencing a slight hiss across all modes. Furthermore, we understand how distracting that can be, especially when you're expecting a clean and immersive listening experience. Your feedback is valuable, and we truly appreciate you bringing this to our attention. To help resolve the hissing or audio clarity issues, we recommend following the troubleshooting steps in our official support guide: https://bose.life/4cyL5sp - Cedrick Customer Support