Customer Reviews for Puffs Plus Lotion Facial Tissue, 2-ply, 124 Tissues/Box, 6 Boxes/Pack (39383)

We’re sorry to hear that the packaging didn’t meet your expectations, and we appreciate you sharing this thoughtful feedback. While we’re glad to hear the Puffs tissues themselves work well for you, we understand how packaging design can play a big role in your overall experience. If you’d like to share your thoughts directly with our team, please feel free to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to document your feedback and pass it along to the appropriate team. Thank you again for taking the time to let us know — your input truly matters to us.

Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly not the comfort you expect, especially during a cold. Since this is a concern with the product itself, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know, and we’re here to help.

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.

Thanks for sharing your feedback. We’re sorry to hear that some of your Puffs Plus Lotion boxes were packaged upside down, making the tissues difficult to pull out. We understand how frustrating that can be. If you’d like to share more about your experience or have any questions, please feel free to contact us at 1-800-777-8337. We’re here to help.

Thank you for taking the time to share your feedback — we’re truly sorry to hear that the tissues didn’t meet your expectations. We never want you to feel let down, especially if the product seems different than what you’re used to. Your experience matters, and we’d really appreciate the opportunity to understand what happened and help make it right. If you’d like to talk with us further, please reach out at 1-800-777-1410. We’re here to help.

Hi Connie, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Puffs Plus Lotion tissues are not scented and do not contain aloe. If you’d like to discuss this further or have any questions about the product, please feel free to contact us at 1-800-777-8337. We’re here to help.

We’re truly sorry to hear about your experience and that Puffs Plus Lotion didn’t meet your needs during your cold. We understand how disappointing it is to run out of a product you rely on, especially when you’re not feeling well. Your feedback is important to us, and if you’d like to share more about your experience, please feel free to reach out at 1-800-777-8337. We’d appreciate the chance to hear from you.

We’re sorry to hear that the Puffs Plus Lotion tissues feel thinner and less moisturizing than expected. We understand how disappointing that can be when it was your go-to for the family. Your feedback is important to us, and if you’d like to share more about your experience, you’re welcome to reach out at 1-800-777-8337.

We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. Our Quality Team regularly shuts down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team