Customer Reviews for Puffs Plus Lotion Facial Tissue, 2-ply, 124 Tissues/Box, 6 Boxes/Pack (39383)

Hi there, thanks for taking the time to share your feedback. We’re really sorry to hear how disappointed you are—especially after being such a loyal user of Puffs facial tissues for so long. That’s certainly not the experience we want you to have, and we understand how frustrating it is when a product doesn’t feel the same as you remember. We’d appreciate the chance to learn more and help make this right. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, so our team can assist you further and share your concerns with our quality team.

Hi there, thank you for sharing your experience. We’re really sorry to hear how disappointed you are — that’s certainly not the experience we want anyone to have, especially with a product meant to be gentle and comforting. We appreciate you taking the time to share this feedback, as it’s important for our team to understand concerns around softness and lotion feel. If you’d like to discuss this further or have us look into it, please feel free to contact Puffs Consumer Care at 1-800-777-8337. We’d be glad to help.

Hi there, thank you for bringing this to our attention. We’re really sorry to hear about the experience you had — we understand how frustrating and messy that must be, especially with a product you rely on for comfort. This certainly isn’t the experience we want for you, and we’d appreciate the chance to look into it further. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337 so our team can gather a few details and help make this right.

Thank you for taking the time to share this feedback — I’m really sorry to hear about your experience. Your tissues should feel soft and soothing, not rough or irritating, and I can understand how frustrating it is to notice a change in quality over time. We’d really like to learn more about the specific boxes you purchased and help make this right. When you can, please contact our Puffs team at 1-800-777-8337 so we can collect a few details and talk through options. We appreciate you letting us know — your feedback truly helps us improve.

Hi there, thank you for taking the time to share this feedback. I’m truly sorry to hear how disappointed you’ve been — especially after being a loyal user for so many years. That’s definitely not the experience we want anyone to have, and it’s frustrating to feel like the quality has changed for the worse. Since this sounds like a product-quality issue and not a delivery concern, we’d really like to learn more and help make it right. Please contact our Puffs consumer care team at 1-800-777-8337 so we can talk through what you experienced and gather details from the packages you purchased. We appreciate you letting us know — feedback like yours is important and helps us improve.

We’re sorry to hear that the packaging didn’t meet your expectations, and we appreciate you sharing this thoughtful feedback. While we’re glad to hear the Puffs tissues themselves work well for you, we understand how packaging design can play a big role in your overall experience. If you’d like to share your thoughts directly with our team, please feel free to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to document your feedback and pass it along to the appropriate team. Thank you again for taking the time to let us know — your input truly matters to us.

Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly not the comfort you expect, especially during a cold. Since this is a concern with the product itself, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know, and we’re here to help.

Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absolutely not the experience we want for you, and I can understand how frustrating that must have been. Since this is a product concern, our team would be glad to look into it for you. You can reach us at 1-800-777-8337. We appreciate you taking the time to share your feedback, and we’re here to help however we can.

Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want our brand and this product type to deliver the comforting experience you rely on, and I understand how disappointing it is when it doesn’t feel the same. I’ve shared your comments with our team so we can look into this further. If you’d like to talk with us directly, we’d be glad to help—please feel free to reach out to us at 1-800-777-1410.

Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should. We truly appreciate your many years of loyalty, and we understand how frustrating it is when a favorite product doesn’t meet expectations. We’d really like to learn more and make this right. Please feel free to reach out to us at 1-800-777-8337, and we’ll be happy to talk with you directly. Thanks again for letting us know. We’re here to help.