Customer Reviews for WD MY BOOK 4TB USB 3.0 External Hard Drive, Black (WDBBGB0040HBK)

Hi, We sincerely apologize for the inconvenience and delayed response. We request you to open a support ticket directly at https://support-en.wd.com/app/askweb to our support team by providing detailed information and possible error screenshots so that we can investigate the issue and provide you with an appropriate solution.

Hello Quin H., We are sorry to hear about your user experience with WD My Book Desktop External Desktop Drive. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. You can open a support ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ We will be happy to assist you.

Hello, We are sorry for the inconvenience caused to you. We would like to investigate the matter. To do so, we request you to please share the order details information and your email address so that we can look into the concern to share relevant information. You may also get in touch with our technical support team directly to elaborate on the issue along with screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb)

Hello, We are sorry to hear about your user experience with WD My Book Desktop and appreciate your time providing this review and bringing this matter to our attention. We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your experience with WD My Book Desktop External Desktop Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 Please accept my sincere apologies for the experience that you had to go through. Please allow me to inform you that the Data Recovery requires advanced knowledge and equipment to recover or reconstruct files and data structures. But, Western Digital has the knowledge, expertise and experience in building the drives. WD does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on an different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to the link : https://support-en.wd.com/app/answers/detailweb/a_id/18754 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with My Book Desktop and appreciate your time providing this review and bringing this matter to our attention. We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with WD My Book Desktop and appreciate your time providing this review and bringing this matter to our attention. Please be informed that trusted desktop storage designed to complement your personal style with a massive amount of space to store your photos, videos, music, and documents. Equipped with password protection and perfectly paired with backup software, My Book desktop storage helps keep your files safe. If you are facing any issue with the product in future then we would request you to open a online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience. Need Help? Please see our "'Contact Us" page for information.