Customer Reviews for Samsonite Freeform 21.25" Hardside Carry-On Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, White/Gray (78255-4744)
4360 reviews
Most helpful positive review
Posted Mar 19, 2026
Like so much I now have 3 pieces
I have purchased the extra large size piece and the larger carryon size. My tour company this year had very strict luggage requirements so I bought the medium size piece. They are simple, straight-forward and highly functional. I'm very satisfied.
VS
Most helpful critical review
Posted Mar 11, 2026
Lock Reset Confusion
Terrible lock reset instructions, no words or warning not to put the zippers in the lock
Sadie's Mom
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Mar 19, 2026
Like so much I now have 3 pieces
I have purchased the extra large size piece and the larger carryon size. My tour company this year had very strict luggage requirements so I bought the medium size piece. They are simple, straight-forward and highly functional. I'm very satisfied.
This review is for Freeform Medium Spinner
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valyrina
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Mar 19, 2026
Great suitcase!
I purchased a carry-on Samsonite suitcase a while back and loved it, but found myself needing a larger option for longer trips. It was a no-brainer to get this one, since I loved the smaller version, and it hasn't disappointed! Lots of room, easy to move around.
This review is for Freeform Large Spinner
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D
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samsonite.com
Posted Mar 17, 2026
Perfect weekend back.
Great option for a short weekend trip. More than enough space.
This review is for Freeform Carry-On Spinner
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This reviewer received a free product or coupon in exchange for an unbiased review of the product
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samsonite.com
Posted Mar 13, 2026
So Good!
Such a great suitcase! Fits a ton of clothes and travels so smoothly.
This review is for Freeform Carry-On Spinner
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DB17
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Mar 13, 2026
Solid suitcase that's easy to use.
This suitcase is solid, easy, and lightweight. Easy to organize and simple. I mean, there's not much more that needs to be reported. It's a good one.
This review is for Freeform Medium Spinner
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NC
This reviewer received a free product or coupon in exchange for an unbiased review of the product
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samsonite.com
Posted Mar 11, 2026
Lock Reset Confusion
Terrible lock reset instructions, no words or warning not to put the zippers in the lock
This review is for Freeform Medium Spinner
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Response from Staples :
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
March 13, 2026
Geno NYC
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Mar 11, 2026
Good Value
Replaced a Samsonite with a Samsonite. Sale price is a good value for the occasional user.
This review is for Freeform Medium Spinner
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Mike c
This reviewer received a free product or coupon in exchange for an unbiased review of the product
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samsonite.com
Posted Mar 10, 2026
Best carry on
Light weight but very durable carry on case. The lock is easy to use
This review is for Freeform Carry-On Spinner
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CL
Verified Buyer
Reviewed at:
samsonite.com
Posted Mar 9, 2026
life changer
this luggage should be a 5 stars, the best purchase ever made for a luggage
This review is for Freeform Medium Spinner
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MD
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samsonite.com
Posted Mar 8, 2026
Ms
Somewhat more difficult to maneuver when suitcase is heavy. But love the features inside the suitcase.
This review is for Freeform Medium Spinner
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plk
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 27, 2026
Freeform Medium Spinner
Just finished some international traveling. This suitcase outperformed my expectations. It moved smoothly, was easy to pack and I loved the TSA locks. I have recommended this to others.
This review is for Freeform Medium Spinner
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Will
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 20, 2026
Labeled a carryon when it's too big
You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
This review is for Freeform Carry-On Spinner
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Response from Staples :
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
February 23, 2026
Michelle S
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 13, 2026
Favorite Luggage
I bought this suitcase as a gift because I have the same one in another color and love it! Love the durability and color options. It rolls well and fits what I need to take on trips.
This review is for Freeform Medium Spinner
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Deborah
This reviewer received a free product or coupon in exchange for an unbiased review of the product
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samsonite.com
Posted Feb 13, 2026
Pleased with my purchase.
I purchased this suitcase after an airline damaged another and I am very happy with it. It’s very pretty, sturdy, and fits quite a bit.
This review is for Freeform Medium Spinner
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Christy
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 12, 2026
Quality
Amazing quality product. These suitcases last forever and roll with ease.
This review is for Freeform Carry-On Spinner
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traveler08
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 6, 2026
Great quality, great value!
Great piece for a great value. Bought an extra for the family!
This review is for Freeform Medium Spinner
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Sarah S
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 6, 2026
Glides with ease
I absolutely love my Samsonite Freeform carry-on spinner suitcase. It’s incredibly lightweight and the spinner wheels roll effortlessly and it doesn't tip. The best luggage purchase I’ve made.
This review is for Freeform Carry-On Spinner
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DS2026
Reviewed at:
samsonite.com
Posted Feb 6, 2026
Stay Away
This exceeds every airline's 2026 size limits. Only good for checking!
This review is for Freeform Carry-On Spinner
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Response from Staples :
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
February 9, 2026
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 2, 2026
Not good quality
After just one trip , the Samsonite labeled gray piece in the front of the bag was half off.
This review is for Freeform Large Spinner
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JML
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Feb 1, 2026
Is it worth the price…
The luggage is easy to carry and spacious enough. It flew with me to multiple connections in different countries and didn’t had any major problems. But one thing I noticed is that it easily get scratched so you might want to buy a cover. Also, I bought the large and medium, you can fit the medium inside the large luggage for storage. Overall I’m happy with my purchase.
This review is for Freeform Medium Spinner
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