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Customer Reviews for Samsonite Freeform 31.1" Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, White (78257-1908)

Samsonite Freeform 31.1" Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, White (78257-1908)~#|#~9379257A-D1C3-4E4F-8E40DD10D06BD510_sc7
Samsonite Freeform 31.1" Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, White (78257-1908)~#|#~0D6E3B93-6F7C-42D8-805F3E5A7DEED58E_sc7
Samsonite Freeform 31.1" Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, White (78257-1908) is Out of stock
Item # : 24535643
Model # : 78257-1908
  • Made of injection-molded polypropylene in white
  • Zipper closure and TSA three-dial combination recessed lock keep items safe and secure
Price is $582.39
4.6
4944 reviews
5 star
82%
4 star
8%
3 star
2%
2 star
2%
1 star
6%
Most helpful positive review
Posted Dec 15, 2025
Love this suitcase!
This has been my favorite suitcase! I especially love how easily the wheels move.
VS
Most helpful critical review
Posted Dec 26, 2025
WHEEL BROKE OFF ON FIRST USE
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
Most recent reviews
jen521
Reviewed at:
samsonite.com
Posted Dec 27, 2025
Not great
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
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jw
Reviewed at:
samsonite.com
Posted Dec 26, 2025
WHEEL BROKE OFF ON FIRST USE
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
jw Customer Photo 1
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Dion
Reviewed at:
samsonite.com
Posted Dec 20, 2025
Poor Craftsmanship = Damaged On First Use
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
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Response from Staples :
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
December 22, 2025
Kat
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 15, 2025
Love this suitcase!
This has been my favorite suitcase! I especially love how easily the wheels move.
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John
Reviewed at:
samsonite.com
Posted Dec 14, 2025
Terrible Quality - Broken Wheels
Absolute garbage. Wheels break after single use and Samsonite’s planned obsolescence strategy makes it virtually impossible to replace the wheels, preventing repair and forcing customers to purchase new luggage.
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Response from Staples :
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
December 15, 2025
Mark S
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 13, 2025
Wonderful product
We’re very impressed with our new suitcase. It has all the features and quality we expect.
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MikeB
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 10, 2025
Great Compact Suitcase
Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable,...
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MikeB Customer Photo 1
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Laurie
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 7, 2025
Can't wait!
Have only had a chance to check it out. Haven't traveled with the case yet. It seems sturdy, roomie and very functional. Can't wait to use it soon!
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Mohamed Abdellatif
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 6, 2025
Best quality brand in tye Market
Best brand with highest quality luggage never regret buying it
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Jheadrick
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 4, 2025
Love!
We own several pieces of this and love it very durable and stylish.
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HS
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Dec 2, 2025
Goes above and beyond
Awesome carry on bag! Love the hard shell exterior and how light weight it is at the same time.
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RWL
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 29, 2025
Perfect luggage for a week in Paris
Perfect size for a weeklong trip. Sturdy, light, easy maneuvering through airports. The perfect luggage piece
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Kayc
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 28, 2025
Great luggage
Great luggage! Plenty of room and very durable!!!
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Frijoles
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 27, 2025
His and hers weekend
Great weekend luggage. Needed smaller check in for short trips.
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Luna
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 24, 2025
Excellent suitcase!
Excellent suitcase! The second time purchasing it, my partner had one before, and it works very well on different kinds of grounds while traveling. So I decided to get one as well during the black friday sales. Like the color very much as well.
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Lilian
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 23, 2025
Confused size description online
This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong si...
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Response from Staples :
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
November 24, 2025
D
Reviewed at:
samsonite.com
Posted Nov 21, 2025
Please market this as check-in luggage
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
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Response from Staples :
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
November 24, 2025
PM
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 21, 2025
Freeform Medium spinner
Light, solid, perfect for a week trip. This arrives on time, dimensions were as advertised
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Chris
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 20, 2025
Excellent Suitcase
Light weight, yet sturdy and moves easily. Worked very well on first trip.
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Shirleen
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
samsonite.com
Posted Nov 18, 2025
Freeform
These are beautiful suitcases and they roll easily. I'm so glad that I choose these.
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