Customer Reviews for Swiffer PowerMop Starter Kit, Fresh Scent, Purple/White (07242)

Thank you for sharing your experience regarding the Swiffer Power Mop, we are glad to hear that you were able to properly assembly the Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Regarding the pad not sticking, please ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. In addition sometimes, if the mop head is dirty, the pads may not attach properly. Cleaning the mop head before attaching the pad can help. You might also try spraying some solution on the pad before attaching it, as this can create friction that helps it stick. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.

Hello! Thank you for reaching out regarding your Swiffer PowerMop. If your PowerMop arrived missing the battery compartment, we would definitely like to assist you with that, please call us at (800) 742-9220, your satisfaction is important to us!

Hello! Thank you for reaching out regarding the issue with your Swiffer PowerMop handle. I understand how frustrating it can be when a product does not meet your expectations, especially after investing in it. If the handle is not locking in place and is falling apart, it may be a defect. Please give us a call at (800) 742-9220 so we can assist you further with this issue. I appreciate your feedback, and I will share your experience with our Quality Assurance Team to help improve our products. Thank you for bringing this to our attention!

Hello! Thank you so much for reaching out regarding this situation with your Power Mop. If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! Thank you for your feedback on the Swiffer mop. We're sorry to hear that it hasn’t met your expectations and that it struggles to pick up dirt and dust effectively. Here are a few tips that might help improve your experience: Ensure Proper Use: Make sure the Swiffer mop is suitable for your floor type. It works best on finished, sealed surfaces like wood, tile, and laminate. Preparation: For optimal results, sweep or vacuum your floor before using the mop to remove larger debris, allowing it to pick up dirt and dust more effectively. We appreciate your input and hope these tips enhance your cleaning experience, if it doesn't work you can give us a call at (800) 742-9220 we will be glad to help you!

Hello! Thank you so much for reaching out regarding this situation with your Power Mop. If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! I'm sorry to hear that you're having issues with your Swiffer products. Here are some troubleshooting tips based on the issues you've mentioned: 1. Batteries Popping Out: Ensure the battery compartment door is securely closed. If you can see the sticker or prongs, it may have fallen off. 2. Pressure of the Mop Pad: Make sure the mop head is pressed firmly against the floor for effective dirt pickup. 3. "Fingers" Not Cleaning in Cracks: Check that the mop head is making good contact with the floor, especially in uneven areas. If you continue to have issues, please call us at (800) 742-9220. We’d be happy to assist you further!

Hello! Thank you so much for reaching out regarding this situation with your Power Mop. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! Thank you so much for reaching out regarding this situation with your Power Mop. Regarding the pad not sticking, the base of the head might need to be cleaned before attaching it, you can use a double sided tape to remove any dirt from it. As for the handle we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Thank you for reaching out regarding the issues you are experiencing with your Swiffer Power Mop Multi-Surface. I understand how frustrating it can be when a product does not perform as expected. Your feed back is highly appreciated as it help us improve our products to fulfill your needs. We would like to hear more from you, if you have the time please contact us at the number (800) 742-9220. Our team will be more than happy to take more of your insights and help you with any concerns or question you may have. Have a nice day.

Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! Thank you for taking the time to let us know about this situation with your Swiffer Power Mop not working after a few uses. Please know that we have many quality checks in place to make sure our product is in great condition for you, and this is not something we would expect. We would definitely like to investigate this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Your health and safety are our number one priority, Mary, and we’re sorry to hear that you had this experience with our PowerMop. All our products are thoroughly evaluated to be safe when used as directed, and this is not the high-quality experience we want or expect for you. It sounds like you already have, but please discontinue the use of the PowerMop and set it aside in case we need to collect it. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture. Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.

Thank you for taking the time to let us know this. We're sorry to hear your Swiffer isn't staying connected as expected, and we want to help you with this. Our Swiffer PowerMop devices go through many inspections to ensure they connect and perform as intended, and these tips may help. Be sure to twist the poles together until they lock into place, and you may have to push hard to connect the poles. Once assembled, don't try to pull the poles apart, as this could damage the cords inside. So we can learn more about your experience and assist you further, please call us at 1-800-214-8734.

We're incredibly sorry to hear about this. The longevity of the refill solution can vary based on how often you use it and the size of the area you're cleaning. On average, one refill should last for several cleanings, typically covering around 1,000 square feet. Your feedback is important, and we'd like to connect and help. Please call us at (800) 742-9220.