Customer Reviews for Swiffer PowerMop Starter Kit, Fresh Scent (07242)

Hello! Thank you for taking the time to let us know about this situation with your Swiffer Power Mop not working after a few uses. Please know that we have many quality checks in place to make sure our product is in great condition for you, and this is not something we would expect. We would definitely like to investigate this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Your health and safety are our number one priority, Mary, and we’re sorry to hear that you had this experience with our PowerMop. All our products are thoroughly evaluated to be safe when used as directed, and this is not the high-quality experience we want or expect for you. It sounds like you already have, but please discontinue the use of the PowerMop and set it aside in case we need to collect it. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture. Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.

Thank you for taking the time to let us know this. We're sorry to hear your Swiffer isn't staying connected as expected, and we want to help you with this. Our Swiffer PowerMop devices go through many inspections to ensure they connect and perform as intended, and these tips may help. Be sure to twist the poles together until they lock into place, and you may have to push hard to connect the poles. Once assembled, don't try to pull the poles apart, as this could damage the cords inside. So we can learn more about your experience and assist you further, please call us at 1-800-214-8734.

We're incredibly sorry to hear about this. The longevity of the refill solution can vary based on how often you use it and the size of the area you're cleaning. On average, one refill should last for several cleanings, typically covering around 1,000 square feet. Your feedback is important, and we'd like to connect and help. Please call us at (800) 742-9220.

Our goal is to provide you with high-quality products that you can count on, and we’re disappointed to hear this happened. We’d love to share some troubleshooting steps to help determine the issue. We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop. Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently. Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.

We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.

Mike, we're sorry to learn your Swiffer PowerMop pads aren't sticking, and want to help. Sometimes if the mop head itself is dirty, the pads may not attach, so we're glad you tried to clean the mop head. IT can help to spray solution, put the pad on the mop head, and pass the pad through the solution. The friction of the pad + solution on the floor will attach the pad to the mop head. So we can help further, please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We appreciate your feedback and are very sorry you're upset that the cleaning pads for Swiffer WetJet and PowerMop aren't interchangeable. Just so you're aware, the pad dimensions are printed on the outside front of the packaging. For example, each WetJet pad measures 15cm x 30 cm, and each PowerMop pad measures 39.0 x 13.5cm (15.4 in x 5.3 in). Feel free to call us at (800) 742-9220 if you'd like any additional assistance.

We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We know how important it is to easily clean your floors, and are sorry to learn your battery cartridge from your PowerMop is missing. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.

Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.

We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.