Customer Reviews for Swiffer PowerMop Starter Kit, Fresh Scent (07242)

We're incredibly sorry to hear about what's going on with your PowerMop. With our quality checks, this isn't what we expect. We'd love to offer troubleshooting tips and tricks, but first, we need to know if you can hear the motor or not. Please call us at (800) 742-9220.

We're sorry that the fastener on you handle is failing to hold the two sections together, Louie. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure reliable performance. What you described is not the norm, and we appreciate you reaching out to bring this to our attention. Our Swiffer Team would like to gather details to further assist with this matter. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.

We're so very sorry to hear about this, Ametz. If you have not done so already, ensure you removed the piece of corrugate that is positioned underneath the solution bottle. We'd love to assist you with this. Please call us at (800) 742-9220.

We're sorry to hear this, Josie, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop pads. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Hi there, Judith. Thank you so much for your review. We're sorry to hear about this. As you can imagine, we do not expect your PowerMops to die within the year. If you can no longer hear the motor, replacing the batteries should fix it. Since you tried changing the batteries already, make sure they aren't carbon-zinc or rechargeable batteries. Also, be sure the door is completely closed. We'd like to connect about this and help. Please call us at (800) 742-9220.

We're very sorry to hear about this, Perk. It's certainly not the experience we'd want or expect you to have with a Swiffer product, as they all go through many quality tests while being made. Kindly give us a call at (800) 742-9220 so we can help.

Thank you for contacting Swiffer and bringing this to our attention. Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922

Thanks for posting your feedback. Swiffer PowerMops get quality-tested to ensure they work perfectly right out of the box, so we're sorry you've experienced this. One tip would be to double-check that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor. If that still doesn't make a difference in how well it adheres, then kindly give us a call at (800) 742-9220 so we can help you further.

We're very sorry you experienced this. These suggestions may get your PowerMop spraying again: 1. If you hear the motor but the mop isn't spraying, make sure you removed the thin piece of cardboard packing in the solution bottle housing compartment.  2. Double-check to make sure all pieces of the mop have snapped together properly during assembly. 3. The nozzles could be clogged. Brushing them could help them to start respraying. 4. You could also try priming the solution bottle by squeezing gently on it while pushing the start button. 5. Only use Swiffer PowerMop solution with your mop. Other cleaning solutions might permanently damage it and cause it to stop working.  6.  Make sure any new replacement batteries are AA alkaline and from the same package. If none of those tips get your mop working again, then to further help you and provide a full report to our Quality Assurance Team, please call us at (800) 742-9220.

Firstly, thank you so much for your review and for using Swiffer. We're very sorry that it isn't up to the quality standard you have come to know, love, and trust. It sounds like you tried many of our troubleshooting tips and tricks, but double-check that the battery door is completely closed. You should hear a click. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.

We are sorry you had a bad experience while placing the solution, Blair. Hopefully the following tips may help: -Insert the solution bottle, purple end facing down, into the PowerMop. -Push the bottle into the device until it is secure. -Only use the PowerMop solution with the device. Do not open the PowerMop bottle and refill it. This could permanently damage the device and cause it to stop working. If you’d like to share more or would like further assistance, please contact us at 800-214-8734 and we’ll be happy to help further assist you! -The Swiffer Team

We're very sorry to hear about this, Kathy. The streaking may be a result of our PowerMop not being suitable for the type of floor you have. Do not use Swiffer PowerMop on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.

Thanks so much for reaching out. We're very sorry to hear that this has been your experience, as this is not something that we would expect. All of our products go through strict quality checks to ensure that they perform perfectly in your home every time. We're very sorry that was not your experience this time. We would like to try some troubleshooting tips with you, aside from what you've already tried. -Double-check to make sure all the pieces of the pole have snapped together properly during assembly. -Check the solution bottle to make sure that it's clicked into place and that it’s not empty. -If it’s empty, replace the solution bottle. -Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. -The nozzles could be clogged. Brushing them gently might help them to start spraying. -Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working. -If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing. Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220

We're sad to hear your PowerMop is no longer working, Sally. This certainly isn't the quality standard we expect, so we'd like to learn more. When you have a chance, could you please give us a call at (800) 214-8734?